Dispatch office was super prompt with replies and provided great communication on pricing and…read morearrival time for the repair. Mechanic was on time and extremely thorough. They were also helpful in me identifying some other issues that my vehicle needed. Overall an A+ to this team. I highly recommend them especially if you need the convenience of home based repairs for your vehicle AND affordability.

Customer service here is lacking. I texted with a guy who said that they would email me a quote. I…read morespecifically prefer email for various reasons but he ended up calling me which really didn't need to be done. Then he gave me a very very long email address for his own company and wanted me to email more information. At this point. I just said email me again because my email is really short and easy and they didn't email me the quote. I never heard from him again after he said he would. I'm glad to not give this business my money, w/ me they were flakey amd lazy.

Robert is a pro. He answered on a Saturday morning and was onsite by late morning. My alternator…read morebelt had broken on my way home Friday night. Robert replaced my alternator belt and had me road capable in under 30 mins. Great work! Pricing for his service was within reason and fair. I'll definitely save his information for future vehicle service needs.

I needed a new alternator repair and I contacted him about services and he said he would come out…read moreon Sunday, on sunday when I tried to message about confirmation of him coming he didn't message back until a hour before he was supposed to show. When I tried rescheduling he didn't reply to my messages and didn't message the following day either. Huge inconvenience and wasted 3 days waiting on him when I could've contacted someone else to order the alternator and fix it within that time frame. very unprofessional and caused me more Of an inconvenience then I was already in. Will not recommend

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

Always helpful and flexible in getting our cars taken care of. His rates are affordable. We are…read moregrateful to have found a reliable mechanic near home.

Customer service was the worst I've ever experienced. I had them fix my power steering pump six…read moremonths ago and I brought it back to have them fix it again and they charged me full price for the service they didn't fix correctly the first time. Last but not least the front desk girl who looks like a high school student was rude and even raised her voice at me twice and clearly hasn't been taught customer service is everything. The original owners of this business where a lot better. I would not recommend them to my worst enemy.

Brandon communicated well, was on time, and fixed my problem. He even spent extra time trouble…read moreshooting another issue and telling me what was involved. He's very thorough, friendly, and fair. I definitely recommend his services!

Called because my car wouldn't start and I needed a new battery. Same day service and was super…read morefriendly and fast. Super convenient when you're in a bind.

They were so helpful when doing my door lock in my car. The price wasn't that expensive and the…read morefront desk was nice.

This place is horrible I took my car to get the air conditioner fixed and they had my car for two…read morewhole days and charged me 1350.00 and my air conditioner still blows hot air. They forgot to put my engine cover on and told me the next day. I do not recommend this place they are a rip off.

You need to update your hours on your web site. Good thing that I called…read more Viola Baldwin Thank you

Travis and Rose at RJ&G were on top of everything from the beginning to the end of the repair…read moreprocess on my car! I'm sure there were other employees that helped too, I just don't know their names. Everyone was as helpful as could be! Great customer service! The repairs were done perfectly, within the expected time frame, for less than I expected to pay! My car was cleaner when I picked it up than when I dropped it off. Highly recommend this shop!

I started coming to Carfix because the previous auto repair shop sold their business to Carfix. I…read moredecided to give them a chance and so far they've been reasonably priced and honest! It's easy to make an appointment and everyone is really nice there. I appreciate their feedback and never feel like they're trying to take advantage of me. I even asked about adding a hitch to my car and they referred me to Uhaul saying it would be a better price because they do that more frequently. That impressed me! The reason this review is a four star and not a five star is due to them applying a real sticker to the inside of the windshield after an oil change. Not like one of those plastic decals that is easily removed but a legit sticker with glue. I got an oil change some months back and they applied a sticker that was a real B to get off! I have all my interior windows tinted with a ceramic coating - including my windshield - so I don't want anything on my windows that could damage them. I was lucky to be able to easily get the sticker off with minimal glue residue but I handled it immediately. Had I let my car sit in the sun even for a day the glue would have adhered to the window and I would have had to use chemicals which could have damaged my tint. I had forgotten about the sticker until yesterday. I referred my best friend to Carfix and she was stoked with their great service. However, after we picked her car up she saw the sticker. I tried to help her get the sticker off but it was seared onto the window peeling in little bits leaving paper and glue and not coming off. She had to take a razor to her windshield to get it off - something I cannot do because of the tint. Ultimately, I'm not sure why they believe it's a good idea to apply a real sticker to the inside windshield when it'll sit and bake in the sun making the sticker virtually impossible to remove. It's also pretty presumptuous someone even wants a sticker applied to their car in the first place. Honestly, I always peel the oil change decals off cause I don't need to be reminded of when to get an oil change and I don't want that ugly sticker in my face when I drive. They might want to consider another option or ask if someone would want a sticker on their windshield in the first place. Other than that, they're great! So if you go for an oil change, you might want to let them know if you don't want the sticker on your window if this is a practice they're going to continue.

I recently visited Car Fix and, while the shop did provide a diagnostic with pictures and…read moreexplanations, I found the information less helpful once I looked more closely at what was actually being presented. The pictures included arrows pointing to various parts, along with recommendations and explanations, but the parts shown did not appear visibly worn or damaged in the photos. In several instances, the same type of recommendation and explanation was provided for different components without clearly showing or explaining what specifically was wrong with each part, what condition it was expected to be in, or why replacement was necessary at that time. I appreciate the effort to document the vehicle with pictures, but simply identifying a component and recommending replacement did not provide me with the level of detail I would have expected to understand whether the work was necessary. A diagnostic was provided at no charge, which I appreciated. However, I did not find the diagnostic detailed enough to fully understand or substantiate the recommendations provided. The actual service recommendations and pricing raised additional concerns. I was quoted significantly more for parts and labor than what I was able to find elsewhere, and additional parts and services were recommended that were not part of the service I originally requested and did not appear, based on the information provided, to be directly related to the issue I brought the vehicle in for. When I explained that I had found the requested service at a lower price, I was still strongly encouraged to proceed with Car Fix's recommendation because the part wouldn't be fixed correctly. I understand that a professional shop may identify additional concerns during an inspection and should bring those to a customer's attention. However, there is a difference between informing a customer of potential maintenance and strongly recommending additional work, particularly when I clearly stated what service I came in for. I provided the quote from a 2nd mechanic and was told "I cant do that. There will be parts missing". No flexibility in cost or repair work. For me, the combination of outrageously higher-than-expected pricing, additional recommendations, and the pressure to authorize services made the experience difficult to justify. I would have preferred clearer evidence showing the actual condition of each recommended part. I would encourage anyone considering Car Fix to get a detailed written estimate, ask specifically what is necessary versus recommended, and compare parts and labor pricing before authorizing additional work.