The employees at this store are always very helpful and friendly when I visit. They make…read morerecommendations and allow returns if my fur babies do not like them, except on wet food. That's a big plus when it comes to my very picky animals. I shop online and do pick up to receive extra discounts and on auto-ship.

This was our first trip to Petco due to vaccinations. The staff was helpful and appropriately…read moreignored my dog who was training. The cashier even found some great treats that were BOGO 50% off. Great training experience!

Best pet store in Florence AL. Employees are knowledgeable and helpful; groomers are excellent!!read more

From the owner: Your neighborhood Pet Supplies Plus has everything you need for your furry, scaly and feathery…read morefriends. Our shelves are stocked with the right products, including a wide selection of natural and made in the USA products. Easily find all their favorites at prices you love, whether you shop with us in store or online using free curbside pickup or same-day delivery. As the nation's largest independent pet store with 600 locations and counting, we make shopping local simple.

Such a great variety of pets to choose from. They also sell worms for your reptiles. They can…read moreeven order worms if you want other options. The location is a convenience, as well. :o)

Told me a baby axolotl could go with my adult axolotl I came home today to a missing baby axolotl…read moreand an adult axolotl with wounds I would rate this place a 0 star but I can't getting the police involved if I don't get a refund

Best pet supply company amongst all others in our area....best service in town.of they don't have…read moreit, they'll get it, ten to one they have it, dogs, cats, horses, chickens, ducks, knives and all hunting supplies. Brad Johnson is the owner and is the best businessman in town....

From a pit bull to various chickens and everything in between, Brad will help . He cares and…read moreunderstands that everyone loves their family

We drove 45 minutes to the Florence AL location specifically for live aquarium fish…read more I was refused service based on the size of my aquarium??? Worker said directly to me that she wouldn't sell me a particular fish because my aquarium is not 50 gal. When did PetSmart employees start micro managing my hobby? This is just my opinion but I do not think that it is any of PetSmart employees place to tell me how to spend my own money. Its my money, my aquarium, my time she wasted! That fish may have been a gift for someone but she refused to retrieve the fish for us. So if you go to Florence AL PetSmart and they ask you what sz aquarium you have I would not tell them or I would tell them it's not their business. I guess I appreciate advise if I asked for it but I did not! If they are now deciding what fish you can buy based on the size of the aquarium I guess you can't buy over weight dogs what ever kind of food you choose and you certainly can't buy a small dog a big dog toy!! Rant over!!!

Lacks customer service. Went for a pick up order, and the lady basically tossed my bag into my car…read moreand drop the receipt. She was so rude!

Getting a bird from this pet shop is a wonderful choice because of how they care for all their…read moreanimals..like family. Healthy animals looking for their forever homes taken care of by good staff, and I couldn't ask for a better family-owned pet shop. It is local in the center of town, staff have been trained in a wide variety of animal knowledge and are able to help answer questions to visitors and repeating customers alike. The moment you go inside, staff are there to assist in any pet needs you may have. This is my second bird (green cheek conure) from this place, it has been hand fed and is tame due to the important daily interactions it receives from staff giving consistent scheduled feedings to ensure the bird is perfectly healthy to take home. Support local!

We have went to this pet shop for a while now! we love all of the workers and how helping and kind…read morethey all are! from cat to lizard to rabbit they truly have ever u would ever need! thanks y'all for all of the good work

The people here are nice and helpful! The store is clean and whenever I ask them for opinions or…read morehelp finding something the staff are ready and willing to help.

Good local pet store. Kind staff and pretty good selection for reptiles and dogs. I didn't look for…read moreother items but they had a lot more there that looked great for other animals.