Ehhh, not my favorite Home Depot. I love Home Depot! I can get lost there for a few hours, easy…read more It's my Target. But this location is just lacking. Staff are hard to find, and when you do they aren't super helpful. Aisles seem to constantly be blocked and you can't easily access what you are looking for. Their garden section is pretty good, but the inside store, not so much. All in all, I'd happily drive 20-30 minutes to a different location... but that's just me.

This company is trash, I purchased a Dish Washer on 10/4 I was told it would be delivered on 10/21,…read morethey called at 3:00 pm it will not be delivered tomorrow, 10/23 we will fix it and make it right. 10/23 they show up 2 guys coming in calling me boss and man, and say you need a plumber, keep in mind I paid for delivery and installation, maybe they should have sent a plumber or, or I should of just went to Lowe's. edit: no need I have cancelled that order, cancelled my card and went to Lowe's down from your store and purchased the EXACT SAME product that will be delivered on 10/29. You guys dropped the ball about 4 times to many. Lowe's said the will send out a plumber or professional installer. How do you send someone to install something and they don't know how? Do you just toss appliances in box trucks in the morning and they put 2 random people in those trucks????? I'd love an answer? Also the link you sent doesn't work, that's PERFECT Home Depot standard!!!!!!

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

Carrying my passed out kid into home depot the amazing sales associates were so kind and helped me…read moreretrieve the item I needed to purchase. Go Home Depot!

We have purchased our last appliance from this dishonest store. Bought a new dryer, paid for…read moredelivery/setup and has to buy new power cord. The 2 non englinsh speaking men that delivered it set it in our laundry room handed me the new power cord and said - its easy to connect it... They said delivery said non hook up. I didnt need a new power cord if that was the case. We were either lied to or mislead on the whole process, but our slaesman got his commision and we got screwed. We'll never shop for large items at any Home Depot again. The're close to my house so I guess I'll still have to buy small things there, but I wouldnt if I had another choice. (I do have large appliance choices)

The store was very busy on this Monday. They already have a great selection of Christmas items on…read morethe shelves. Shopping today for a dowel rod to hang a beautiful quilt a friend made for me. It is loaded with color.

After stopping at my go to place I ended up at Home Depot for a ceiling fan retrofit box. I walked…read morein and to the clean restroom. On the way I noticed where electrical parts were. I passed several associates on my travels. The electric box selection was well displayed and I quickly found the box I was after. Shelf checked out, paid my $6.28, and was on my way. The only interaction with staff was an unsolicited "can I help you with anything"

This Home Depot is located on Powell Avenue in Berry Hill and is your standard Home Depot location…read morefor the most part. We popped in to scope their Christmas décor and exterior patio lighting. Both honestly were a bit of a let down. While I get the seasonal décor being limited because it's not there to stay, the limited options for exterior patio and yard lighting was a bummer. It was essentially an endcap. The store was clean, organized and in good shape. Service was non-existent, but we did not seek anyone out either. From entry to exit, we were not engaged at all. Passed several Associates on the floor and while we did self-checkout, the Associate running this area was on their phone during our checkout. Not a big issue, just surprising. Overall, this location is your standard Home Depot location and when in the area, if the need arises, I would have no issue swinging back through.

I contracted to have 4 closets organized in April. Sales rep came out and sold me closet…read moreorganization for $14,000. Sales rep told me that the installer was GREAT! He had been installing for her for many years and did flawless work. I did not get that installer apparently because he destroyed my sheet rock and did not install the closets as was laid out by the rep. I sent a bunch of photos to the office and they sent out the installers boss. The finish on a lot of closet pieces were missing the factory paint. Appears like I got second hand materials or things not used on prior installations. Looks like it was in the installers truck for a while. Installers boss came out on 6/21 and confirmed that the closets were not installed correctly. He seemed shocked. He said replacement parts would be in 2-3 weeks and they would come out (he and installer) and make it right. I have left many messages with no action. The guy at the office told me that it takes 4-6 weeks to get materials in and that the installers boss didn't know what he was talking about. It seems like everyone is pointing fingers at someone else. I just want my closets fixed so I can use them. I do not recommend using Home Depot and their installers in Tennessee. Do your homework. I wish I would have. Now I'm stuck with this and no one from Home Depot is assisting me. I am attaching a few photos of the problems.

Just moved, so just needed to hit up a new HD. I've never thought any location was bad, but I…read moregenuinely like this one. Employees are helpful! Huge parking lot and convenient location. Wonderful taco truck right there for lunch or dinner. Clean store and shelves organized well. What they didn't have they offered to order in for my review before purchasing. Overall great experience. Zero complaints. Look forward to a long relationship with this location!

The only reason why it's not a 1 star is because Craig gave great customer service. So went to this…read morelocation, and I get that you are supposed to be off, and you can't leave until a job is done; I am the first person on my shift at work and typically the last to leave, so I get it. However, when it comes to the customer service industry, there is just one thing that you do, that stands before anything... Customer service! Went in for an item that they had, but in the picture, you see it was blocked off. Ms. Julie saw me and stayed up there for 15 minutes. Not saying anything to any of the customers that were needing things in the very section she had blocked off. I waned to see if she would, and she absolutely did not. Went and found Craig and he asked how long she was going to be and she said, "technically until I finish, I'm supposed to be gone already." As she comes down and moves only one side of the blockade fencing, which just so happened to still be blocking what I needed. She continued to work and ignore all customers. I politely asked if I needed to go around to get the item, and she said yes. Poor customer service was not shown by her at all. No smile or anything resembling it. Bad, days happen, I get it, but don't take it out on customers. I got what I needed at a good price. I'll try not to go back to that location if I can help it.

I only shop at this location even though the one on Old Fort is closer. I love the rewards card and…read morethe cents off gas too. Every time I go in there i never have to look for an associate to help me, they are knowledgeable and friendly. Whether I am making a big purchase or a small purchase I always leave there knowing they appreciate my business. Only thing I don't like is their people who walk the aisles and try to get you to let someone in to you home to redecorate you home...Annoying! If I want to someone to come to my home I will ask, but thanks. They dont hassle you, once you say no thank you they just tell you to have a nice day but still, if i see them I turn down another aisle quickly lol. Their prices are usually lower than Lowes, and even though Lowes price matches by 10%, their customer service is not worth the 10% savings, at least not in my experiences with Lowes. So all in all, this is my favorite location.

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

I'd leave less than half a star…read more Josh- the appliance center manager was extremely unprofessional, unknowledgeable, disrespectful and unwilling to provide basic customer service. GE washing machine was sold to me, a top load with agitator, the machine worked great for 2 days, completely quit working, the repair man came from Nashville and said the motor had quit working. The best thing to do would be buy a new machine. Lowe's wouldn't do anything for this faulty washing machine they sold to me, which I, the customer bought in good faith. Do NOT buy any appliances from Lowe's. They do not stand behind their products, their manager Josh was extremely unprofessional, he had a horrible attitude and was extremely unprofessional. It's a disservice to the community to have someone in a management position who is so rude to frequent customers. It's hard to "shop local" when local companies don't stand behind their products, provide customer service and have basic human decency for the lemon of a hunk of junk washing machine I spent $700 on. I will choose to drive North, or Amazon.

Inside service is quite good. People are friendly and helpful. Delivery that I received sucked the…read moreguy was rude, didn't attempt to ask where I wanted the order placed. Just a genuine a..hole. Lowes used to have good delivery people before they started outsourcing. If you get anything that needs to be delivered, you might be better off picking it up yourself. I will the next time.