Ok Home Depot, I see you...! And love you…read more I did get more done with your help. Had a back patio project for my little patio and wow. You had the best selection of stones etc for me to choose from. You made my life easy. Workers here went and got more pallets for me to choose from, could not have been more helpful if they tried - thank you!! Your extra effort made my house look so good. And honestly, at $11.50 a stone, best value ever. If one breaks I can easily switch out as needed. Y'all are the best.

This Home Depot location is always a great place to shop for home projects. The store is clean,…read morewell organized, and has a great selection of products. The employees are helpful and willing to answer questions, which makes a big difference when you're working on a project and need advice. I always have a good experience here and appreciate the customer service.

Ehhh, not my favorite Home Depot. I love Home Depot! I can get lost there for a few hours, easy…read more It's my Target. But this location is just lacking. Staff are hard to find, and when you do they aren't super helpful. Aisles seem to constantly be blocked and you can't easily access what you are looking for. Their garden section is pretty good, but the inside store, not so much. All in all, I'd happily drive 20-30 minutes to a different location... but that's just me.

In some regards this review is a variation of a "toss-up" aka Heads or Tails. And the outcome very…read morewell could be dependent on customer service. In previous excursions to HD stores at various locations over the years and across the US, my experiences have run the gamut of fantastic (Heads) to Absolutely Awful (Tails) to Phenomenally Disrespectful (Lost the Coin). Bottom line for the most part is my perception is that Customer Service often is reflective of managerial training and support of local staff...and that goes all the way to the top of the HD Chain. (IMHO respect for Veterans often touted in their ads, needs to be more honest and more consistent. I'm not looking for a handout...just the respect HD says it provides....but only sometimes.) Fortunately, for this specific Franklin Home Depot and this curbside trip, Customer Service was a "Heads." It came with prompt, courteous attention to my purchase and the process of pickup. The store had what I ordered on line (in stock) and they delivered it curbside only minutes after arriving and checking in (via phone). The process of checking is was a bit cumbersome, but it worked! And ultimately it worked well. Heads!

This Home Depot is great. Staff is friendly and helpful when I cant find a given item. Shared some…read moregreat recommendations on a recent bathroom renovation project. Thank you :)!

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Good store .. came in for some Christmas presents . Stopped by the plant section . Took my dog ,…read moreshe loves to go Home Depot and Loews . The girls at the register gave her a cookie

Carrying my passed out kid into home depot the amazing sales associates were so kind and helped me…read moreretrieve the item I needed to purchase. Go Home Depot!

The store was very busy on this Monday. They already have a great selection of Christmas items on…read morethe shelves. Shopping today for a dowel rod to hang a beautiful quilt a friend made for me. It is loaded with color.

After stopping at my go to place I ended up at Home Depot for a ceiling fan retrofit box. I walked…read morein and to the clean restroom. On the way I noticed where electrical parts were. I passed several associates on my travels. The electric box selection was well displayed and I quickly found the box I was after. Shelf checked out, paid my $6.28, and was on my way. The only interaction with staff was an unsolicited "can I help you with anything"

I contracted to have 4 closets organized in April. Sales rep came out and sold me closet…read moreorganization for $14,000. Sales rep told me that the installer was GREAT! He had been installing for her for many years and did flawless work. I did not get that installer apparently because he destroyed my sheet rock and did not install the closets as was laid out by the rep. I sent a bunch of photos to the office and they sent out the installers boss. The finish on a lot of closet pieces were missing the factory paint. Appears like I got second hand materials or things not used on prior installations. Looks like it was in the installers truck for a while. Installers boss came out on 6/21 and confirmed that the closets were not installed correctly. He seemed shocked. He said replacement parts would be in 2-3 weeks and they would come out (he and installer) and make it right. I have left many messages with no action. The guy at the office told me that it takes 4-6 weeks to get materials in and that the installers boss didn't know what he was talking about. It seems like everyone is pointing fingers at someone else. I just want my closets fixed so I can use them. I do not recommend using Home Depot and their installers in Tennessee. Do your homework. I wish I would have. Now I'm stuck with this and no one from Home Depot is assisting me. I am attaching a few photos of the problems.

This Home Depot is located on Powell Avenue in Berry Hill and is your standard Home Depot location…read morefor the most part. We popped in to scope their Christmas décor and exterior patio lighting. Both honestly were a bit of a let down. While I get the seasonal décor being limited because it's not there to stay, the limited options for exterior patio and yard lighting was a bummer. It was essentially an endcap. The store was clean, organized and in good shape. Service was non-existent, but we did not seek anyone out either. From entry to exit, we were not engaged at all. Passed several Associates on the floor and while we did self-checkout, the Associate running this area was on their phone during our checkout. Not a big issue, just surprising. Overall, this location is your standard Home Depot location and when in the area, if the need arises, I would have no issue swinging back through.

The only reason why it's not a 1 star is because Craig gave great customer service. So went to this…read morelocation, and I get that you are supposed to be off, and you can't leave until a job is done; I am the first person on my shift at work and typically the last to leave, so I get it. However, when it comes to the customer service industry, there is just one thing that you do, that stands before anything... Customer service! Went in for an item that they had, but in the picture, you see it was blocked off. Ms. Julie saw me and stayed up there for 15 minutes. Not saying anything to any of the customers that were needing things in the very section she had blocked off. I waned to see if she would, and she absolutely did not. Went and found Craig and he asked how long she was going to be and she said, "technically until I finish, I'm supposed to be gone already." As she comes down and moves only one side of the blockade fencing, which just so happened to still be blocking what I needed. She continued to work and ignore all customers. I politely asked if I needed to go around to get the item, and she said yes. Poor customer service was not shown by her at all. No smile or anything resembling it. Bad, days happen, I get it, but don't take it out on customers. I got what I needed at a good price. I'll try not to go back to that location if I can help it.

I wish I could give negative stars. Extremely disappointing experience with the tool rental…read moredepartment at the Antioch Home Depot. I rented a Mantis XP tiller for a gardening project, and while the employee started the engine in-store, they never actually checked that the tines worked. Once I got out to my project site with no phone service, I realized the tiller was completely unusable, the engine ran, but the tines would not spin at all. I returned the equipment 12 hours early, explained the situation calmly, and even showed multiple forms of proof/video that the machine was not functioning properly. Instead of helping resolve the issue, I was basically accused of breaking it, so I wouldn't have to pay the remaining balance, and told there was "nothing they could do." They repeatedly asked me why I didn't call and let them know that the equipment was broken. I first of all did not have service and second of all it shouldn't be my responsibility to let you know that your equipment is broken. The best offer was only 10% off for equipment I couldn't even use. The fact is, they were assuming that I didn't know how to work the machine and somewhat assuming that I had broken it. Frankly, I was offended that they would even say that when I had approached so calmly and nicely for what could've been a very normal situation I'm sure this has happened in the past. I walked in, hoping to just speak to someone and explain my experience and immediately was treated like I was up to no good and trying to scam them out of money. What made the experience worse was the lack of knowledge at every level I spoke to. I waited 30 minutes for a manager to tell me that the ground was too hard for a tiller to run, however, in the video I showed him of the tiller tines not spinning the tiller was not even touching the ground. Frankly, it was an embarrassing show of a lack of knowledge amongst so many different employees. I question how they're even able to keep their jobs. The entire situation was handled poorly from start to finish. I understand rental equipment can malfunction, but the equipment should have been properly checked before being rented out, and customers should not immediately be treated like they caused the issue. I've rented from other Home Depot locations, especially Cool Springs, and have never had an experience this frustrating

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

Okay, I understand that this is a difficult time with COVID, but that does not give a person the…read moreright to be rude to paying customers. Anytime we have come here the staff has been great to help out and ask if we needed anything. With that being said, when it is time to check out in the store most of the time they are rude and rushed I get there is a line, however people in the garden area are angles they're kind, understanding, and they know how to deal with customers. However, the staff in the store being rude at check out can't be ignored. Needless to say, I won't be coming back anytime soon.

Ok the store itself isn't bad...the employees are friendly and helpful but where they really SUCK…read moreat is delivery...all my husband ordered was a few bags of concrete...he ordered it on September 23...he ordered five bags...two was delivered two days later and dnt ask me why the order was split into two deliveries but anyway he still hasn't received the other three bags...we checked on the order and it says they working on it...this is some bullshit...for one thing I don't understand why the order was split into two separate deliveries and here it is October 4th and still no second delivery for the other three bags of concrete...tlkn bout they working on it...yeah right...Lowe's needs to get their shit together

Well they reached a new low today supposedly all worried about social distancing and germs but…read moreemployees on top of each other talking and NO one cleaning shopping carts or orange carts. Way to take care of your customers!!!Only because you can't give less. I have never gone there yet that the loading zone isn't parked full of vehicles that sit there for 30 minutes to an hour. I have address it with store manager he got so mad the other day he announced if you don't move them we will have them towed. No one came and he didn't follow through. Every Sunday most isles are blocked with gates to bring in more supplies trouble is most days no one's doing it. Most employees run if they see you loading heavy boards instead of doing their jobs. And rarely is there checkouts open usually long lines who think your there for their convince. Here's a surprise without customer's they don't need staff that don't want to work. Cashiers stand around talking instead of stocking. I have talk to several other contractors who are starting to go to other places apparently HD don't care. And their prices are higher than most other places now along with regularly being out of supplies for weeks on some lumbe A store director owes it not to give attitude but to fix the issue. A happy customer tells 3 or 4 people an Unhappy one tells everyone

Mike and Garrett went out of their way to help me order a washer and dryer. The first employee I…read moreasked for help was extremely rude. Thank you Mike and Garrett for being so nice, knowledgable, and helpful.