We drove 45 minutes to the Florence AL location specifically for live aquarium fish…read more I was refused service based on the size of my aquarium??? Worker said directly to me that she wouldn't sell me a particular fish because my aquarium is not 50 gal. When did PetSmart employees start micro managing my hobby? This is just my opinion but I do not think that it is any of PetSmart employees place to tell me how to spend my own money. Its my money, my aquarium, my time she wasted! That fish may have been a gift for someone but she refused to retrieve the fish for us. So if you go to Florence AL PetSmart and they ask you what sz aquarium you have I would not tell them or I would tell them it's not their business. I guess I appreciate advise if I asked for it but I did not! If they are now deciding what fish you can buy based on the size of the aquarium I guess you can't buy over weight dogs what ever kind of food you choose and you certainly can't buy a small dog a big dog toy!! Rant over!!!

Lacks customer service. Went for a pick up order, and the lady basically tossed my bag into my car…read moreand drop the receipt. She was so rude!

We sent our 9month old lab puppy to stay with Erika for 4 days post her pay surgery. My husband and…read moreI both work night shift and I had a trip planned I couldn't move when I made her appointment. Erika was amazing! Listened to every concern, ensured she would get ample rest and recovery time without being close to other dogs (in home but was kept seperate), and sent us plenty of updates! Would highly recommend them and plan on using her again!

These ladies know what they are doing! we are on week 5 of a 6 week training session for 2 of my…read moredogs. It is amazing what they have taught me about my dogs and their personalities. They truly focus on the individual dog to make sure they get the most of the training! Kathy Smith Harvest, AL

Been using doctor Dr.Fisher and staff for 5years for our pet's. Dr. fisher and staff are wonderful…read morecaring people! Thank you for taking care of Sassy,Leo,Luke,Abbie,Allie and Merr. Sonya&Greg Mewbourn Florence, AL

Did not explain charges in detail and or in writing. Asked what charge was for vaccination…read morerequired by groomer. Bald male ?? Called and received info ? I said I only want what is required by groomer !!! I understood him to say $80 with walk in fee. The total bill was $234 "for a freaking rabies shot". !!!!!!

We installed an older version of Invisible fence a few years back to save some money and recently…read moreupgraded our system to include inside pucks to deter my trash surfer. Troy was so great to work with both times. He was supportive and knowledgeable of deterrent options and how to train our dog. 100% would recommend!

Troy is amazing, he went above and beyond my expectations! We live on the side of a mountain, so it…read morewas tricky figuring out the perfect invisible fencing needed for our unique yard, but Troy was able to do it. We appreciated the training Troy and his team provided to our Scottish Terrier. Thank you Troy!

They have taken care of my family animals for many years. I wouldn't take my fur babies anywhere…read moreelse.

They make everything so convenient from making appointments to refilling meds. I brought my fur…read morebaby there when my old vet was insisting apoquel was a fix all for my dogs allergies even after I told her it had stopped working. NAAH listening to everything I had to say and helped me look for answers. Now my baby is on Cytapoint and feeling so much better! This dog mamas heart is happy

Thank to MALS K9 we are able to safely and confidently take our 100lb St Berdoodle to every…read moreballpark the girls play at!!

Our 1.5 year old lab Swayze has completed her first training course with MALS K-9, the Basic…read moreObedience on-leash training course. Mike was awesome explaining each command & how to best practice at home. He also showed great patience with Swayze which was needed in those early sessions! Every session Mike & Lori have been so kind to us. We truly enjoy coming each week as much as Swayze does! Swayze will even be boarding with MALS for 10 days while we are on our honeymoon, a service they so kindly offer for dogs in training/previously trained dogs. I was hesitant at first to spend this much money on training my dog, thinking she may "just grow out of these behaviors." But now I am forever glad I took leap! We are so fortunate to have MALS K-9 in our small town of Savannah, TN. Now Swayze is on to Master Obedience with off-leash training, thanks to MALS!

Paid in advance for a seven day stay. Our trip had to be cut 4 days short due to illness. No refund…read morewas given for the unused days. When we picked up our pet after just 3 days, our 10lb terrier's bedding was dripping, soaked in urine. I'm thankful our dog did not have to endure those conditons for a full week. DO NOT take your pet to this place.

After getting my puppy after only a weekend at "pampered" pets, we will never be back. My 11-month…read moreold standard poodle has not had an accident since being trained at 3-4 months old. My mom picked up my fur-baby and remarked that he needed a bath after playing so hard... When I got his bed out of the car (that the worker had folded and put in without saying a word) it was so heavy I could hardly lift it because it was so soaked through with urine and covered in feces. Not only was he nasty, and his bed and blanket ruined, all of his toys had dried feces on them as well. I am sickened at the thought of any animal being left here, obviously unattended for the entire stay. The business is not answering my phone calls but we will obviously never use them again and I will tell all my friends to avoid them as well!