I am so disappointed with my experience with Billy Reid and their disingenuous "policies." I purchased an item from their website, only to see the exact same item discounted over 25% less than 24 hours later. Seriously, I hadn't even received the item that I ordered, and here they published a significant discount. No problem, I thought. I simply reached out to customer service expecting what I thought was a reasonable request for a price adjustment, but they flatly refused. Most reputable retailers recognize that price changes immediately after a purchase create a poor customer experience and will honor a short price-adjustment window. Billy Reid chose not to, despite the minimal time between my purchase and the price drop. Instead of making a simple, industry-standard gesture, Billy Reid chose to hide behind an inflexible "policy." It's not about the amount of money--it's about customer service and standing behind your customers. Refusing to make such a simple accommodation demonstartaes predatory pricing, and makes customers feel like their business isn't valued. I have bought thousands of dollars of clothing from Billy Reid over the years, and this send the message that customer loyalty means very little. This experience with Billy Reid has completely changed my opinion of the brand, and I will now take my buiness elsewhere. There are many other fashion retailers who value a relationship with customers and will do the right thing. I will leave you with a quote from Mr. Billy Reid himself: "My mother taught me the importance of customer service, the importance of knowing your customer." Hypocrisy, anyone? read more

Billy Reid is an American fashion designer known for his menswear and womenswear collections. He founded his eponymous brand in 2004 and has since gained recognition for his classic yet modern designs that blend Southern heritage with contemporary style. Reid has won several awards for his work, including the CFDA Menswear Designer of the Year in 2010 and the CFDA/Vogue Fashion Fund in 2010. His clothing is known for its high quality materials and craftsmanship, and is often inspired by his Southern roots and the relaxed lifestyle of the South. In addition to clothing, the Billy Reid brand also offers accessories, footwear, and home goods. Reid has stores in several cities across the United States and his collections are also sold in select department stores and boutiques worldwide. This Florence shop is beautiful, like something you would expect to see on 5th Avenue in NYC or Melrose in LA. Excellent customer service! read more

Billy Reid - Men's Clothing Near Me - Florence, Alabama

Billy Reid is a hometown hero. His clothes resonate with the Fashion world from Paris to Milan, New York, Atlanta and everywhere in between. His new fall fashion line is warm and inviting. The clothes are well made and the store itself makes you feel at home. This place is great. Stop in and make yourself at home. read more

The clothes at Billy Reid are undoubtedly gorgeous and well-made with the utmost care; however, I cannot give more than one star due to the lack of customer service and downright rude behavior that I had to experience. I had been looking forward to coming to the flagship store for some time, and after having seen a gorgeous dress in the window, I made it a point to get in as soon as possible. The signage on the door read that they were open and there was no doorbell and the door itself was not locked so I assumed that someone could just come in; after all, I had just seen an elderly man walk in. I walked in behind him, ready to get that dress, and maybe a lot more, and...was not greeted, was not made to feel welcome, was completely ignored save for the male clerk deigning to look in my direction. I found quite a few things I was interested in purchasing but I couldn't find the dress I specifically came in for, not for lack of looking or hunting for it but as the two clerks couldn't be bothered to talk to me or acknowledge my presence, I'll be damned if I was going to beg them to help me. Then after a 20 minutes of being ignored, well, I'll be damned if I was going to spend my money there. Perhaps it was a sense of them being the big man on the street, an honest-to-god DESIGNER from fashion and lifestyle magazines (Woo.) that made the clerks rude. Perhaps it was because I walked in in jeans. I don't know. But what I do know is that when I left, and said, "Thank you," (because I was raised right) on the way out, I once again got nothing more than a sneer and a dismissive waggle of fingers in my direction. Mr. Reid, you might educate your employees that jeans and a t-shirt do not equal poor. Your clothes may be lovely but your clerks are just mean. Just as you can't judge a book by its cover, you can't judge someone's pocketbook by her shirt. Edited to add that after coming back in to give them another chance, the store was redeemed at least a little by a clerk named Amanda. She was very fun and kind. read more

I looove Billy Reid. The clothes are absolutely divine. The prices, especially during the recession, are a little high, but the quality and feel is unmatched. I do have to wonder, though, why Billy put his flagship store in... Florence, Alabama, of ALL places. In a college town where American Eagle and Target fashions grace the runway that is Court Street, and Ugg boots and oversized sorority sweatshirts rule (and simultaneously accost my eyes and sense of fashion), his flair, while unabashedly scrumptious, is underappreciated, to say the least. This is evident in one reviewer's comment that Billy Reid items look like she "made them in High School Home Ec Class." The staff are helpful if a little pretentious, but the atmosphere of the store is great. I really hope it sticks around. read more

I recently visited this store, I am truly amazed at each individual piece of clothing. I had the opportunity to try on an outfit and was astonished at how beautiful it was. The customer service was great, helpful, informative, and very friendly! I have raved about this place to my friends. The prices are understandable due to the quality and make of the clothing. Even though it was out of price range, it was a true representation of beauty. I am impressed with this store completely! read more

Billy Reid has been one of my favorites for years. However, recently I feel the customer service and quality have been lacking. Twice now I've purchased garments online and the fits have been irregular and inconsistent with previous purchases. The customer service team refused to accept my return and issue a refund. Though they were final sale, I expected the garments to fit correctly. Unfortunately, they have completely lost my business. Store credits are not the answer. In a market with fierce competition, BR should attempt to keep a loyal customer. read more

Billy Reid has beautiful clothes and the employees are equally beautiful inside and out. Great store, great clothes, great atmosphere! A true gem found in the middle of Alabama! read more

WAY too overpriced for things that looked like I made them in High School Home Ec Class.

Great store, amazing clothes. Everything in the store was beautiful. Employees were kind and friendly. Located in a little town, there were nothing else worth to stop by in Florence except for this great store. Prices are high, but quality is pretty great. I think their outwears are definitely something worth it to splurge on. read more