I am so disappointed with my experience with Billy Reid and their disingenuous "policies." I…read morepurchased an item from their website, only to see the exact same item discounted over 25% less than 24 hours later. Seriously, I hadn't even received the item that I ordered, and here they published a significant discount. No problem, I thought. I simply reached out to customer service expecting what I thought was a reasonable request for a price adjustment, but they flatly refused. Most reputable retailers recognize that price changes immediately after a purchase create a poor customer experience and will honor a short price-adjustment window. Billy Reid chose not to, despite the minimal time between my purchase and the price drop. Instead of making a simple, industry-standard gesture, Billy Reid chose to hide behind an inflexible "policy." It's not about the amount of money--it's about customer service and standing behind your customers. Refusing to make such a simple accommodation demonstartaes predatory pricing, and makes customers feel like their business isn't valued. I have bought thousands of dollars of clothing from Billy Reid over the years, and this send the message that customer loyalty means very little. This experience with Billy Reid has completely changed my opinion of the brand, and I will now take my buiness elsewhere. There are many other fashion retailers who value a relationship with customers and will do the right thing. I will leave you with a quote from Mr. Billy Reid himself: "My mother taught me the importance of customer service, the importance of knowing your customer." Hypocrisy, anyone?

Billy Reid is an American fashion designer known for his menswear and womenswear collections. He…read morefounded his eponymous brand in 2004 and has since gained recognition for his classic yet modern designs that blend Southern heritage with contemporary style. Reid has won several awards for his work, including the CFDA Menswear Designer of the Year in 2010 and the CFDA/Vogue Fashion Fund in 2010. His clothing is known for its high quality materials and craftsmanship, and is often inspired by his Southern roots and the relaxed lifestyle of the South. In addition to clothing, the Billy Reid brand also offers accessories, footwear, and home goods. Reid has stores in several cities across the United States and his collections are also sold in select department stores and boutiques worldwide. This Florence shop is beautiful, like something you would expect to see on 5th Avenue in NYC or Melrose in LA. Excellent customer service!

Coats Clothing Co. has been a staple for menswear in the Shoals for many years! I've purchased…read moreseveral suits from them, and they have always been very high quality. Their staff is super friendly and helps get accurate measurements to ensure a perfect fit each time. Plus, you can't beat their low prices anywhere else! Florence does not have many menswear stores to choose from, but that's okay because Coats offers everything you'll need. After you choose your suit (which might take you a while since they have such a wide range of options to choose from), be sure to grab all of your accessories before you leave! They have many options for just about every accessory you'd need: belts, ties, suspenders, pocket squares, cufflinks, socks, and more. Having this store in Florence is such a nice relief when I need to shop for menswear in-person, I'd hate to be forced to drive to Huntsville for these same needs. I recommend Coats Clothing Co. to everyone I know who needs a new suit, they're the best!

This store has all the nicest brands my husband likes at a fraction of the price. The sales staff…read moreis helpful and accommodating, as well as knowledgable about the clothing. Alterations are fast and affordable. Their wedding apparel and custom suit services were quite a surprise.

Did an easy return, then shopped some. They have great sales and coupons. So good prices…read more Nice , clean, spacious store. Friendly workers, and easy check out.

I'm gonna start by saying I never leave reviews for anything. The only reason I am now is b/c of…read morethe bad review I read above. I'm not saying it didnt happen I'm just speaking from my families experience at this store and it's been nothing but good. We shop there alot ahs never one problem except maybe long lines sometimes b/c so many people shop here. It's a good clothing store for our area and didnt want 1 review to keep anyone from going there. Bad experiences happen everywhere

Family owned and operated forever. A must visit! Everything is first rate and the service is…read moreextraordinary!

Very bad experience. My mom found this small Nine West bag,…read morevery cute, and asked me if the price was really $13, it was the red price clearance tag Tjmaxx has. We looked at it twice and it was $13. So we took it and checked out, it was Saturday, April 11 at around 4.20ish, we checked out at register number 6. I handed the bag to the cashier, she did not scan it and directly gave it to the cashier number 7, said to do price check. We waited, and after a while waiting, they came back, told us it was $29.99. The bag that she handed back to me was not the one we picked up earlier with the red clearance tag. It was a different bag. But the cashier said, it was the bag that we picked up earlier. We clearly said it was not, i kept telling her that my mom asked me twice if the price was right, that was why i knew obviously the one we picked out had the red clearance tag and the one she showed me once they did the price checked was not it. She kept saying as if we did pick the same bag, and it felt like she was accusing me of lying about it. Her reason was just ridiculous, it was out of style bla bla bla. She could have just told us, they put the wrong tag on it and we would be okay with it. You could check the CCTV in the store to see that we did not do anything wrong. Please be careful when you shop here, double check the price really well before you buy them. Or take picture first before things like this happen again.

I absolutely love this tjmax, I always find something different and the staff is wonderfulread more

They consistently have a good selection of consignment clothing & the sales are the best time to…read moreshop & or for the $15 bag sale. I don't know why the LORETTO Tennessee site is not listed!!

Great selection. I love their new place. It's so clean. Their pricing is fair, and I always go here…read morewhen I am looking for something newer, but sustainable.