A family member bought on 21 November 2022 a watch as a Christmas gift from Grogan Jeweler by Lon…read morein Florence, Alabama. The watch was not on sale and it was not discounted. It was paid fully at the time of purchase. Because of another family member's untimely death, we decided to return the watch so we could use the money instead to help cover the cost of the funeral expenses. We tried to return the watch on 08 December 2022. Lon, the owner of Grogan Jewelers by Lon, refused to take it back. She said that we were 2 days late in returning the item. She said that they have a 14-day return policy. She added that it was clearly stated on the receipt that we have. We explained to her that we were not told at the time of purchase that there was a 14-day return policy. We also informed her that our purchase receipt does not say anything at all about her store return policy. She then said that it would be up to her salesperson who sold us the watch to make the decision if it could be returned. We called the salesperson while we were in the store. The salesperson refused our return request. We explained that we have been in Florida for the last 3 days arranging shipping of the body of the deceased back to Tennessee and we could show the person's death certificate if needed. The salesperson said she was sorry about the death but she could not take the watch back. She instead told me to sell it. At this point in time, I asked Lon if she would make an owner's decision to make an exception to accept our item back. We also said that we would be even willing to pay a restocking fee and the salesperson's commission as the money from returning the watch would greatly help in the funeral expenses of the deceased. I explained again that we were not told at the time of purchase about their return policy. We also said that their return policy was not stated at all in our receipt. Lon, the owner of Grogan Jeweler by Lon, refused. We left the Florence store with heavy hearts and could not believe what just happened. To the owner Lon, all that I can say is that we shall reap what we sow.

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get…read moremy grandmother's ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose. I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday. Monday rolls around and it's not ready but that's okay. I understand delays happen, and it's not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but it's still fine, I get it. The third day past due, my husband gets a call that the rings are ready and they're ready for pick up. He asks if it's all three. "Three? Um, there's only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I don't see any engagement rings here. Let me look for the order I'll call you back." So he looks. And he can't find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there. Keep in mind, this is my grandmother's ring. She is deceased. I have no words for how upset I was during this whole exchange. Eventually they call back. They found it. The order should be complete "tomorrow" No phone call that next day. The following day I called back and was told yes, two rings are here for you. I swear, I think I blacked out for a second. Grogan, get your act together before you give someone a heart attack. To the jeweler's credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off people's lives.

They are cheap and try to Absolutely Low Ball those coming into their store. Strickly out for…read morethemselves and Care Not who they can take advantage of.

I have 6 pawnshops between my home and Pawn Max that I can easily access to conduct business…read more However, I'll choose PM for several reasons over the others due to their professionalism and and wheelchair friendly facility. Not to mention the plethora of quality items from, firearms, coins, pressious metals and everything in between. If you're short on cash and have something of value put them on your list of top three pawn shops in the Sholes area.

Honest staff. Good prices. Will negotiate. Great selection. Curtis runs the place; he is a…read moregentleman. I do not go to any other pawn shops. I sent people there and tell them to ask to ask for Curtis! SVK

Great place to buy all of your accessories and ammo. I have been looking for a long for a…read morebandolier for 12ga they had two different ones to choose from I like both type so I purchased both the price was really great. I have to go back and get another one for my son-in-law now he was excited to see one for a 12ga instead of rifle. I will be back to see what else they have in new next time I'm in the shoals. THANKS MAYOR ROLO

The owner and other lady working there are so willing to help you find what you need or want. Such…read morea great experience, selection, and care. Don't buy online. Their prices are reasonable and you can't get this kind of care online.

I love rocks, crystals, and fossils, so you can imagine my delight when I discovered this shop!! We…read morefound this rock shop that was all this and more!! Plus a very pleasant experience; clean and well laid out, beautiful samples of many kinds of rocks!! Many unusual items. The owner is friendly and informative. This is one of our favorite places to go. It's very easy to find neat stuff to buy. In fact, that's my only complaint with this store; every time I walk through the door, I find something to buy.

A very cool and awesome place , with fantastic knowledge of instruments and the music industry,…read morevery fair and reasonable prices on everything. The staff is very helpful and actually does not mind talking with you and being very helpful friendly and knowledgeable on everything in the store and even some things they don't have. It was a great experience and will be every time you go in there. They are fantastic people friendly I really enjoyed going into their store. I could go and just hang out there and have a great time all day.

My first time in was wonderful. Friendly and knowledgeable staff. Too easy to spend the day playing…read moreand talking! Great products and service. I saw many customer transactions while camped out playing and looking. Please do yourself a favor and swing in. You may just get a better deal on something than you were expecting too! Thank you so much for the excellent experience! I will be back.

Very nice people who were most helpful. I came in with hope for help for a problem I had with a…read morepair of shoes I had purchased there. I was completely satisfied.

My experience was excellent. I was very satisfied. "Bill the rug guy" was awesome and pointed me in…read morethe right direction. I really enjoyed meeting with him. .

Bill has some awesome stuff here! We probably couldn't afford much of it but it was really cool…read more Love his current rug obsession. Epic keep rocking forever. We love you, keep enjoying Suits.

I have always received great service at this store no matter how I was dressed. (Sometimes I run in…read morewhen I am out running errands and dressed like a slob lol) the ladies that have worked there when i visited were pleasant and friendly.

I shop here often. I love that they play Christian music. I also drop my clothes here often. It's…read moreconvenient and the extra cash is a plus! The family that owns it are quiet when I'm in there, but always pleasant. They are usually busy getting new merchandise out.