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This business gave my dog a good haircut but:
- I was continually interrupted when I was trying to ask questions and get information
- Gave me no time options
- They were so rushed in the process of taking my dog in that they ignored what I was trying to tell them about him.
- She did not check my dog's records to see his health conditions or if he had kennel cough either.
- Took them 8 hours and 30 minutes to get the job done for a ten pound dog
- When I called to check up on the progress I was hung up on
- Was accused of lying about being mistreated
- I tried to express concerns about my dogs health but they wouldn't listen
- Owner tried to gain sympathy for her own medical history
- I've never had to wait this long for any size dog to get groomed before
- The owner tried to tell me that my dog was scared and nervous because he must have been scared by a past experience with a groomer, however he has been to a groomer before and this has never happened. So considering all of their other behaviors they were obviously impatient with him and this must have been why he was so upset when we picked him up.
- The owner tried to argue with me and tell me that I had not communicated with her when I had tried and was hung up on. When I expressed that I didn't want to argue about it she just kept arguing with me and wouldn't let it go.
- I cannot emphasize enough how poorly the owner handled this situation and I have not had an experience with any establishment that was this bad in a long time.
*** I will not be bringing my dog back to this establishment again and if you care about your dog you won't bring them there either. *** read more