All the staff has been very kind to my husband and me when we drop off Toby. He enjoys playing with…read moreall the other dogs and the staff is very attentive to whatever we have asked them to do for our sweet boy. He seems happy to trot on back when we arrive.

‼FLEAS‼ horrible…read moreplace! i'd give zero starts if possible. everyone that i spoke to there was rude except for the young girl that was at the reception desk. they claimed my dog was aggressive with them when they tried to cut her nails. but the places that i have boarded her in the past and the places that have cut her nails in the past, she has NEVER been aggressive towards. she has never been aggressive with anyone for that matter. she is not an aggressive dog at all. she loves people, so that concerns me greatly. they said she was scared, why was she scared? did y'all give her a reason to be scared? because she's never been scared before at the other 2 places that she's been boarded! she also has been super flinchy ever since she's been home, she has NEVER flinched with me before. I'm worried and concerned for the way that she was treated. I am not saying that they abused her, i just think it's odd how she's randomly acting like it. i dropped her off on saturday and picked her up on sunday, and she is COVERED in fleas. I bathed her the morning before taking her so i know for a fact that she did not have them before. I had to spend $130 on flea supplies for defleaing her and my apartment! I called the place asking for a refund on my $28 (i should have asked for compensation for the flea treatments) but i didn't. the unfriendly lady on the phone refused a refund saying that "I couldn't prove it" this is the ONLY place that my dog has been, and has never had fleas before in her life. it's absolutely the only place she could have gotten them from. I will never return and neither will the other 4 people i know that have used this place.

The ladies here are sweet and they love all their customers and their humans. Couldn't ask for…read morebetter service anywhere. They treat your babies like Royalty. Can't wait to come back and see them again

This place is wonderful. Heather and her crew are great at what they do and they love your dogs…read morelike their own. Couldn't ask for any better people.

The best shop in the town. The girls are wonderful and love our babies. The cut was just what I…read morewanted and they smelled wonderful and the price was great

************ Please read ************** This business gave…read moremy dog a good haircut but: - I was continually interrupted when I was trying to ask questions and get information - Gave me no time options - They were so rushed in the process of taking my dog in that they ignored what I was trying to tell them about him. - She did not check my dog's records to see his health conditions or if he had kennel cough either. - Took them 8 hours and 30 minutes to get the job done for a ten pound dog - When I called to check up on the progress I was hung up on - Was accused of lying about being mistreated - I tried to express concerns about my dogs health but they wouldn't listen - Owner tried to gain sympathy for her own medical history - I've never had to wait this long for any size dog to get groomed before - The owner tried to tell me that my dog was scared and nervous because he must have been scared by a past experience with a groomer, however he has been to a groomer before and this has never happened. So considering all of their other behaviors they were obviously impatient with him and this must have been why he was so upset when we picked him up. - The owner tried to argue with me and tell me that I had not communicated with her when I had tried and was hung up on. When I expressed that I didn't want to argue about it she just kept arguing with me and wouldn't let it go. - I cannot emphasize enough how poorly the owner handled this situation and I have not had an experience with any establishment that was this bad in a long time. *** I will not be bringing my dog back to this establishment again and if you care about your dog you won't bring them there either. ***

Accommodations for the pets seem to be set up well. My dog…read moreseemed to be in good spirits when picked up. However, Sherries people skills are extremely lacking. She was a bit on the rude side.

Sherrie's is a great place to board/bath your pets. We have used her for 5 pets over 20 years.read more

Great practice, knowledgeable staff and compassionate care! We love this place and always feel like…read morewe're very informed!

I took my dog to get his glands and shots done and they told me the price before hand the shots was…read more$75 or something and the glands was $20 when it came time to pay and they told me they did a heart worm test with out asking me and I had to pay for it and I don't have the extra money to pay for it now I'm broke guess me and my kids will be eating ramen the rest of the week. I'm was so mad because how could I argue about it because they already ran the test WITHOUT ME KNOWING OR HOW KUCH THE TEST WOULD COST

We love Puppy love! They do an amazing job on our doodle and our Chesapeake Bay Retriver!…read more Definitely recommend them!

I wasn't sure what to expect having recently moved to the area. My dog has only ever been groomed…read moreby me and is VERY nervous around others. I dropped her off and was worried about her the entire time, but when I picked up my dog she was calmly waiting for me, happy, and acted very comfortable. She was cut beautifully and smelled great. The pricing was EXCELLENT!

No appointment scheduled. I don't know when i'm supposed to take him back or anything else. Dr…read more Bell is the best but I was unable to get her. Had Dr. Barrett instead. Stuck on herself with a bad attitude. Well she does treat bitches so physician treat thyself. Florence Alabama.

Did not explain charges in detail and or in writing. Asked what charge was for vaccination…read morerequired by groomer. Bald male ?? Called and received info ? I said I only want what is required by groomer !!! I understood him to say $80 with walk in fee. The total bill was $234 "for a freaking rabies shot". !!!!!!

I brought my cat to Center Star because he had started urinating outside his litter box. The staff…read morerecommended neutering him, so we scheduled the procedure. My cat has FIV, so I asked several questions beforehand because I was concerned about infection risk. I was reassured that neutering a male cat is a very simple procedure. When my husband picked him up later that afternoon, there was blood in the bottom of the carrier. At first he thought it was part of the carrier design, but when he got home and took our cat out, there was blood everywhere and the bleeding would not stop. I immediately called Center Star and was told they were closing and that we needed to take him to the emergency vet. Because the emergency clinic did not open until 6:00 PM and it was only 5:00 PM, I called Helton Plaza Veterinary Clinic for advice. Even though they were closing, the staff member there stayed on the phone with me and helped guide us until we could get to the emergency vet. At the emergency clinic, we were told the bleeding occurred because the surgical site had not been properly tied off. They were able to get the bleeding under control. The next day we returned to Center Star to have my cat checked and to discuss reimbursement for the emergency visit. During that visit, the veterinarian we saw also stated the issue was due to it not being properly tied off. The manager told me this situation "never happens" and said he needed to speak with the veterinarian who performed the surgery before making a decision. From that point forward, communication became extremely frustrating. I was told I would receive a call the next day but did not. I had to call multiple times myself to try to get an answer. I was eventually told they would not reimburse the emergency visit. What has been most disappointing is the lack of communication and accountability. No one from Center Star called to check on my cat after the emergency visit. I had to initiate every follow-up conversation myself. I was also told the veterinarian would speak with me, but when I called back later that afternoon I was informed she had already left for the day. I understand that complications can happen in medicine, and I was initially very understanding about the situation. However, the way this was handled afterward -- the lack of follow-up, the lack of communication, and the refusal to take responsibility for the emergency care that resulted -- has been very disappointing. Pet owners deserve transparency, communication, and accountability when something goes wrong. Because of how this situation was handled, I am also considering filing a formal complaint with the Alabama State Board of Veterinary Medical Examiners so the incident can be reviewed.

We have been going to this vet for several years with all of our fur babies. Now, after being sold,…read morewe will not be back! We took our dog there due to severe allergies. After waiting about 3 hours to be seen, they gave us meds. When the medicines did not work, we went back 2 weeks later. The doctor drew blood to be sent off to testing. It is now a month later with no response on the tests and no relief. We ended up having to go to another vet because our dog was suffering so much. After both (new vet and us) trying to call the past two weeks, we FINALLY got an answer. The employee said they would call us back with results. When we asked for all records to be emailed to us, she got rude and hung up on us. The records emailed were for our other dog, not the one with all the testing. It is pitiful that they are making these animals suffer. I personally think they only care about the money.