I would like to give a shout out to Harley. I was In Delavan store Tuesday afternoon 5- 26- 26. I…read moreasked him where some Items were, and without hessitation, he looked on his phone, and he found Items for me quickly, Harley showed me the excact location, with green light flashing on price tag. Thank you Harley for your professionalism. Keep up your spectacular great customer service skills. Scotty

Decent Walmart, I will say that…read more I got my glasses from here and six days later they came. They were perfect size and fit my face. 1 year warranty, cheap and extremely high-quality frames, and so many deals! Would come here again. Store can be better. It could use some organizing with the items and aisles. Bathrooms cleaner than luxury hotels in my opinion and experience. Staff are also decent. They always look busy and they are actually working so asking a question isn't the greatest thing but it also isn't the worst experience and they will eventually get it right. Oh, my, goodness: the prices. Deals left and right will rollbacks on like 10% of all products. Clearance could use some love though, but I don't spend that much time in there.

It is super annoying to be pressured into getting a Kohls card every time I shop in store!!!!!!!…read moreIt's every store every associate so I know it's coming from corporate. Mention it once and when I say no stop talking about it. I am so tired of the sales pitch every single time. And after asking your employees they are embarrassed to do this every single time. Especially when it's regular customers that they have asked before. It's very obnoxious! It's very poor customer service!! Change your policy! Give us all a break please!

The name tag of whom I assume was a manager, said "Delavan." I say this as respectfully as…read morepossible, he seemed to be missing a few marbles. They have a sign about "Military Mondays" for military and veterans discount. I asked about that, being a veteran. The cashier had to call someone over who had to call a manager as no one seemed to know anything about the sign posted at every register. The 'manager' comes over and tries to sell us a Kohls card, of which I already have. Then tells me it's a 30% discount to use it, versus the 15% for military/veterans. That was irritating. Then it seemed to be a big deal to figure out how to apply any discount to my small purchase. He finally figured out the brand 'didn't qualify.' I asked how I would know when shopping on a Monday what brands would qualify, "It's an ever growing list." (of exclusions) "So I wouldn't know until I checked out?" "Yes, basically. I don't know every brand off the top of my head." Not how to go about handling an inquiry, but ok. "Can I check the website?" "Maybe. It's an ever growing list." "Of excluded brands?" "um Yes. Ya know things like Underarmor, Nike, ya know." I actually don't know, hence why I'm asking. It seemed such an inconvenience to even ask about their posted "Military Monday." Kohls is just getting worse and worse.

Soooooo I understand you're a family owned business - and I love supporting family owned businesses…read more- but I have to say after hearing the bait and switch on pricing you pulled on my sister-in-law, quoting her one price for a job, and then when she and her husband came to pick it up, you claimed it cost more - and were very rude about it - I will go out of my way to not support a business like yours.

Had my wedding ring and anniversary bands resized. Customer service was good. They let me know they…read morewere busy ( summer and a store in a neighboring town closed recently) and got the rings completed in 2 weeks. They fit and look amazing (they cleaned the rings also).

The customer service is outstanding! I wish I could recall the name of the associate that helped…read moreme. She went out of her way to be helpful, we even bantered about Dachshunds. The store is clean and well maintained, although possibly understaffed at times. The selection is wonderful, and I will continue to frequent this location.

This review is way over due. My son's birthday is May 5. I go to this store to buy balloons for his…read morebirthday on mother's day weekend. Sometimes there are balloons ready to buy but this time there wasn't. An employee was blowing some up so I asked her " hey when you get a chance can I get 4 hbd balloons" she says " no, we are only doing happy mother's day balloons right now" and i say " but you already have plenty " she says " yea well you be surprised how fast we sell out on these" i say but i only need 4 but will settle for one. She said no because she had little helium left and she was not going to waste it on hbd balloons. I left so confused, mad, and sad. I haven't been back since. I

Good location with easy parking and has a great amount of items on hand. They are well stock and…read moreupdate items as seasons change. Clean store with polite workers that are helpful.