Went there to inquire about a position at their facility. It was greeted by a kind woman and…read moredirected into the office to where I was to go. Very clean. Very professional. And very helpful as I apparently misunderstood and didn't get the notification to exactly what I was supposed to do before I went there to speak to Whitney who is the director at Blaine supply, Inc.. (I couldn't pass up this opportunity to include a photo of my daughter, as a young girl, in a paid Blain's Commercial, working with another actor (later, she referred to him as her "fake dad". They were attempting to build a birdhouse together, but eventually needing to go to Blain's to purchase the proper supplies to finish.)

From the owner: Blain Supply is the corporate office for Blain's Farm and Fleet. Blain's Farm & Fleet stores are…read morespecialty discount retailers with 42 locations throughout Illinois, Iowa, Michigan, and Wisconsin. Receiving management, merchandising and distribution services from Blain Supply, Inc., each retail store is a division of the Farm and Fleet Corporation. Our Distribution Center is located at this address. Blain's Farm & Fleet was founded in 1955 by brothers Claude and Bert Blain.

Great service. I've shopped there for years because of the Christmas toy sale and farm supplies…read more When they open at 7bAM in October for the Christmas toy sale, they give shoppers coffee. If you're one of the first, you get a beanie baby cow for the kids. That makes it not only a store but also a community.

explain the problem and offered more than the dealer and for less money needed an extra time and…read morecalled me when completed

I came looking for some soil that was priced right, an excellent sale. Alex helped me find it, said…read morethere was some in the back. He also helped me load it into my car. Excellent customer service!

Trailer hitch installation bungled and then bungled. Failed to notify customer when incomplete…read moreparts were delivered for scheduled installation. Refused to schedule completion until necessary parts were in hand from hitch company. Delayed about one month from order. Botched installation blocked standard equipment tailgate motion sensor switch under bumper. Failed to follow up with hitch supplier and make good.

02/02/2025 - This review is for the Service Center and the staff that worked on this weekend;…read moreinteraction with the main store staff will be included: My wife and I made an appointment to have an oil change and tire rotation. Immediately we were greeted by a female service tech. Another tech joined her, and we were helped quickly. We exchanged information on the appointment and service to be done and it was refreshing to see their service was also personable, lending a confidence that we were in good hands. We proceeded into the store to do some shopping. We needed something from hardware, but because of the new remodel of the store, we weren't familiar with the layout. Immediately, a service tech (from the service center) was passing through the store and asked if he could help us. We told him what we were looking for and he took us to the hardware area. The was a couple floor employees there chit chatting, we had to wait for them to finish before they turn their attention to the service tech and us. Ugh. So after we got dropped off by the follow employee to look for what we needed, we proceed to automotive for wipers, we looked up the wipers but couldn't find where they were on the floor. Two automotive employees never asked if they could help us, I had to inquire, and the guy was very short, he pointed in the direction with his chin. The wipers were not in the automotive dept. Where the sign was located. I shop here once in a while and this is the typical service I can expect, but most are friendly and helpful. I just wish they would acknowledge you and help direct you where to go or even find it with you. After checking out we returned to the service center, and it's like a different country. They see you and don't waste any time getting you taken care of and on your way. Is safe to say, when it comes to customer service, the service center team is carrying this store. We will definitely be back.

I would never work with this tire service department again after this experience. The level of…read morecustomer service, communication, transparency, and professionalism was extremely disappointing from beginning to end. One of my biggest concerns is the information provided by staff to an outside company, Cooper Tires. I was told that staff member Pat provided information to Cooper Tires that was false or inaccurate regarding my situation. Providing incorrect information to an outside company is extremely concerning and raises serious questions about the accuracy and integrity of the communication coming from this service department. I was also extremely disappointed by the way the pricing was handled. The Service Manager, Mike, provided me with a price in written communication, and I relied on that written quote when making my decision. However, Assistant Manager Bryan later refused to honor the price that had been communicated to me in writing. Instead, the details and price were changed after the quote had already been provided to me as the customer. That is not an acceptable way to conduct business. When a service department provides a customer with a written price, the customer should reasonably expect that price to be honored. Changing the terms afterward creates a serious lack of trust and makes it impossible for the customer to have confidence in what the staff tells them. Another major issue was the tire warranty. The department did not provide me with the original warranty documentation or clearly explain the warranty terms and specifications at the time I needed that information. When I questioned the warranty, I was essentially told that I was "just supposed to know" what the specifications and requirements of the tire warranty were. That response was incredibly frustrating and completely unreasonable. Customers should not be expected to somehow know the detailed terms, conditions, limitations, and specifications of a manufacturer's warranty without being provided the applicable documentation or having it properly explained to them. The way I was spoken to throughout this process was also extremely concerning. I was treated in an unbelievably condescending manner and repeatedly felt that I was being talked down to rather than treated as a paying customer deserving of basic courtesy and respect. What made the situation even more frustrating was the apparent difference in how I was treated compared with my father. The staff's tone and demeanor toward me, a female customer, were noticeably different from the way they communicated with my father. When my father was involved in the conversation, the condescending behavior that I experienced was not directed toward him in the same manner. I should not have to bring a man with me to receive respectful, professional, and straightforward customer service. Regardless of whether a customer is male or female, every customer should be treated with the same level of respect, patience, and professionalism. Being spoken to as though I was incapable of understanding the situation, while my father was treated differently, was both insulting and unacceptable. What makes this entire experience particularly frustrating is that these issues involve multiple failures: inaccurate information allegedly being communicated to an outside company, a written price that was later not honored, warranty information that was not properly provided, and communication that was unnecessarily condescending and disrespectful. I expect a service department to provide accurate information, honor written quotes, provide customers with applicable warranty documentation, clearly explain important warranty requirements, and treat every customer with professionalism and respect. None of those expectations should be unreasonable. Overall, this was an unacceptable customer service experience. The lack of consistency, accountability, transparency, and basic respect left me with no confidence in this tire service department. Based on this experience, I would not return to this department for future tire services, and I would not recommend it to others. Customers deserve better than being given conflicting information, having written prices changed after the fact, being expected to "just know" warranty requirements, and being talked down to when they ask legitimate questions

Great store, personable employees, and they love my dogs. Always a nice time visiting here.read more

Ordered kayak racks for my car. Decided to try Blain's since the ones I wanted were wicked…read moreexpensive on Amazon. Not only did Blain's have them, they had a MUCH better price than Amazon. They also got them to me pretty quickly when things I order from other places seem to take way too long due to the COVID issues. Things were packed well too. I would definitely order from them again!

Took my truck into there for tire rotation and they gouged and scratched my rims, even after i…read moreasked him to please be careful with them. They wouldn't admit to the damage and i didn't take a video on the rims before they did the rotation and have no proof. If you have nice rims, take a video before you get any service at fleet farm. I spent $1800 on my rims and fleet farm put the first gouge in the outer rim during the install of my tires. Rims were brand new and they admitted to the damage, and now after the 3rd rotation i have gouges inside my rim And won't admit to it. Not fare.

We ordered chicks from them the past 2 years. The chicks are too young, they don't have their eyes…read moreopen yet. They end up dying within 2 days of getting them. I'll never order from Fleet Farm again, they don't know what they are doing when it comes to chicks. I'm going back to Farm & Fleet, this has never happened when I ordered from them (8 years with Farm & Fleet). One of my to-go boxes is filled with dead chicks, I'd post the pic but I'm sure it would be flagged and removed.

Well stocked, great selections for all family members. Customer service, try on areas, etc..read more

AUTOMOTIVE DEPT on a Late Saturday afternoon…read more Again great service and help last minute with F150 cross bar and oil plate that came loose. Stopped by unannounced and the men helped out immediately as I have done a lot of work with this group in the past. Professional, knowledgable and polite. Big thanks! Excellent customer service!

I wanted to get my break pads swapped. Unusually do this myself but wanted to see what it would…read morecost to get them done. I was told a few things that angered me. 1st they couldn't give me a price estimate... really? All the break jobs you do you cant give me an idea at all... but worse is that they will not do just break pads. It would need to be pads and rotors... really? The rotors are fine you shouldn't be replacing both everything your pads are low. Trying to scam people out of money any witch way possible. I hope everyone finds a better place to go!

Nice Farm and Fleet with good staff and seasonal choices. Convenient location not far off the…read morehighway. Good prices on seeds, soil, and animal traps.