It's nice to have a Small Town hardware store where you can find the items you can't find in a big…read morebox store!!! They are very friendly and know the products. Well worth the value of going in and just walking around.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those…read morewho truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions--I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I'm curious--who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most--inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door--taking the true magic of the store with them.

Simons is a great place for any animal feed, seeds and agricultural products you may need. They…read moreprovide very good products and know their business well. Any questions you may have, they will have the answers/solutions for. Great customer service and knowledge.

Needed to get some paint for a couple different projects. The staff at Ace always do a great job…read morewith getting colors matched, or making a fresh can from an old recipe. Thanks

I was unable to start my Weber grill so I called and ask for Weber grill help. Rich was able to…read morewalk me through how to fix it!!!! Omg I'm so excited I did it. Rich thank you so much, I'm so glad there are still locals who care and take the time to help others. I appreciate all the hard work you do and dealing with me walking over you every time you talked...sorry

I had to make a last minute run into HF, I was in such a rush I was about to spend over 300 dollars…read morein tools I didn't need, the manager Jake took his time with me after hours to show me what tools I needed and how to resolve my situation. Very great people!

In the past I always had a good experience with H.F. products and service…read more Unfortunately after how I was treated today, I will no longer be back! The store manager (Michelle) charged a 20% restocking fee ($160) because I was returning an unused generator instead of exchanging it. (I preferred to exchange it, but they didn't have what I need) When I purchased it 3 days ago nothing was said about a restocking fee, ONLY that it cannot have gas in it if returned. The back of the receipt says "some items may be subject to a restocking fee". Some?? What items? Being so vague, this tells me it's up to the manager. Michelle complemented me on how well it was repackaged and that I could teach other customers how to do it right. She verified that there was no gas and that everything looked great. But sadly that still wasn't enough. She wouldn't negotiate and still charged the $160 return fee. Thanks but NO THANKS Michelle!! Your customer service skills are SEVERELY lacking! #BadManager

February 9th 2026 here. I loved the current crop top sale! I bought 5 different pastels and can't…read morewait till summer! Great prices and perfect fit! Target definitely has everything I need for a great value and selection! As well as excellent customer service.

We were in target when we got a tornado warning. We wanted to check out and leave and the employees…read morestarted bombarding us and yelling at us to get to the back of the store and refused to let us check out. They told us to either leave our items and leave or go to the back of the store. We left and came back a bit later after the storm had passed to get out items cuz we still wanted them and in the front of the store the employee said we can check out now so we go to grab our stuff and a different employee stomps up to us and says "What are you doing you need to get to the back of the store." so then my sister explains how the employees at the front said it was lifted and we could walk around now and the employee says "No they didn't." and told us we are lying and then proceeded to tell us we have two minutes to get our stuff and get out. We ended up getting our items but the entire shopping trip they were practically harassing all the customers to get to the back and were very rude. There was barely any tornado either it rained for around 3 minutes.

Customer service and attitude is horrible parts not existing ordering no clue need find a company…read morethat stand behind the brand

After I called them, they came to my home and for a fee picked up my riding lawnmower and took it…read moreto their shop. The next day they called me and told me all the things that needed to be done, and the cost that would be involved in doing them. I approved the work and they even made some modifications that would make a lawnmower run just as well, but would not cost as much money. All in all, I was extremely pleased with this company and their service.

My company was struggling to find the stain that we needed in the quantity we required but Evan…read moremade it happen against all odds. Both he and Cooper worked together to provide excellent customer service and I am very grateful and impressed. Thanks for all of your help guys!

Very friendly and always very helpful, there is a girl on staff studying to be a decorator and she…read moreis very helpful with colors.

This establishment was discovered when we were looking for warranty work on our Husqvarna riding…read moremower. Chico aided in getting the warranty work completed and with pick up and delivery of the mower. Since then, he has aided in switching the mower deck with the snow-thrower attachment. He is reasonably priced and has always been kind, courteous and professional. We highly recommend.