I won't be shopping here anymore. Bought an item off their website in store that said free shipping if you spent over $150, the item was $219. The website still wanted to charge me $99 shipping, but deducted $50, so $269 and change total. I asked young male associate if he could help me and if I was doing something wrong to not get the free shipping. After several tries he told me to go ahead and order it and that they would reimburse me the difference in shipping once the item arrived in store. I went in to get the item after getting an email saying it arrived. When I went in to get it I asked about the difference in return shipping. I was told by Jennifer that "they don't do that". I told her I was told by an associate they would and the promo wouldn't allow free shipping. She called customer solutions. Basically made me out to be a liar on the phone "He was told by someone else but I don't know who". I finally got so fed up with her attitude that I told her I don't want it, you've made me out to be a liar on the phone, I don't like being treated like I'm a liar. I want to return it and I'll take my business elsewhere if this is how I'm going to be treated as a customer.
So off to a different local business to pay $229 for the same item and not to make felt like a complete piece of S**t. read more