Although Tracy is friendly, she doesn't make the cut ( pun intended) . 1st time she got the assignment, 2nd time it was good , 3rd time was just ok . The 4th time ( this is what i call " They get comfortable and start slacking off time") her work was starting to get sloppy uneven and very choppy !! The 4th time was last straw! She gave me a time for the full grooming and when we got there ( on time!! ) she had another dog , so im sure my baby was put in a CAGE when i left ( or Crate) because she had some lady call almost 5 HRS LATER! To say my dog was FINALLY ready!! I don't know what she did for those 5 hrs ?? If my dog wasn't even done completely. All she did was add Anxiety to my poor dog! Not only did she not clean or cut hairs off my fur baby's ears ( and because of that he got an Ear Infection) she didn't cut the nails and the paws were terrible and still had hairs ( she's lucky I wasn't the one who picked my baby I've would've made her do her job right and wouldn't have tipped her! ) I tipped her because I didn't know ( someone else picked up my dog) she may have some positive reviews but as you can see not that many clientele ( I wonder why?? ) ... nevertheless I found an incredible groomer who takes one dog at a time ( no crates) has them ready in 1 1/2 - 2 hrs at the most , gives you a 30 minute heads up when ready , sends progress reports and pics! She also text the next day to see how your dog is doing . She's a little pricey but sooo WORTH IT! read more