The Price of doing business with Blaze's!…read more
I recently had a highly disappointing experience with Blaze's Automotive, and I feel compelled to share my negative encounter with others. In February, I entrusted them with repairing a problem that had been caused by Take 5 oil change. Unfortunately, my interaction with Blaze's Automotive quickly turned into a frustrating ordeal.
Upon inspection of my truck, Blaze's Automotive informed me that additional repairs were needed, including the replacement of both valve cover gaskets, spark plugs, coil packs, and fixing a broken off dip stick. The estimated cost for these repairs amounted to a staggering $2,232.18, as indicated in the attached invoice. It's worth mentioning that Take 5 was also responsible for a portion of the repairs.
However, my dissatisfaction truly escalated after I relocated to Colorado Springs, a mere 15 days later. Suddenly, my truck started leaking oil, causing significant concern and inconvenience. Naturally, I contacted Blaze's Automotive to address the issue, hoping for a resolution. I spoke with Caroline, a representative of the company, who instructed me to schedule an appointment and bring the truck back to their facility.
However, I explained to Caroline that I had already moved and returning to Amarillo was not feasible for me. Despite my predicament, she callously dismissed my concerns, informing me that there was nothing they could do to assist me. Understandably, I requested to speak directly with Blaze, the owner, as I believed that he would take responsibility for the situation and provide a more satisfactory solution.
To my astonishment, Caroline, rather than empathizing with my situation, stubbornly insisted that Blaze would only offer me the same unsatisfactory response. This response demonstrated a complete lack of concern for my predicament and a clear unwillingness to rectify the situation.
I thought in the process of repairing the valve cover gasket, the mechanic twisted or somehow pinched the drivers side, this was the side with the leak. However, when a friend and myself pulled the cover off, I was horrified to learn that they had cracked the valve cover and made attempts to repair it unbeknownst to me. They never mentioned this mistake, only attempted to cover it up.
The overall experience I had with Blaze's Automotive was highly disappointing and frustrating. Not only did they fail to fix the issue properly the first time, but their subsequent lack of accountability, poor customer service and lack of business ethics left me stranded with a leaking truck, unable to get this corrected until I was able to do it myself.
If you're looking for a reputable mechanic shop, I strongly advise potential customers to reconsider entrusting their vehicles to Blaze's Automotive. Their inability to take responsibility for their mistakes and their dismissive attitude towards customer concerns make it clear that they prioritize their own convenience over the well-being and satisfaction of their customers.
