I had zoom drain come out to service a few drains and check my sewage line in my old 1919 home…read more They were timely, responsive and extremely professional not only helping me check and clear all my drains but also letting me know of ways to prevent damage to my drains and sewer line moving forward! Their technician Joe was so patient with me while I asked all kinds of questions and took his time not only clearing my drains well but making sure all my questions were answered. I would highly recommend them to anyone needing drain or sewer work done!

From the owner: Clogged drains can derail your entire day. Zoom Drain of Indianapolis gets your plumbing back to…read morenormal, fast. Whether it's a backed up toilet, a full grease trap, a crumbling sewer line, or a septic tank in need of pumping, our team of drainage technicians focus on getting your drains flowing.

Amazing experience with David. He was extremely knowledgable about the codes and what equipment to…read moreget. He stepped in an corrected a basement sink and pump installation. While it was frustrating to be in the situation, I felt assured that David wasn't going to take advantage or take any short cuts while fixes someone else's mistakes. He communicated very well- he gave me updates on when he'd arrive for both the quote and the work. He was very professional, wore booties around the house, cleaned up all the messes from the installation and ensured we were 100% happy before leaving. He also gave a range of options for the repair/replacement; ie fix the current leak, fix the worst part vs total replacement. In addition, he let us know his work is guaranteed and to call if there are any issues. Again, to be in a situation where someone you hired did not do the job they were supposed to, it is very frustrating and you feel very taken advantage of. David came in and completely reversed the situation and gave us a ton of advice for next steps. It was great to work with him! We will be sure to use him for all our future plumbing needs!

Responsive, punctual, and transparent. Easy to contact and…read morearrange appointment online. As well fast online invoices.

If there's one thing I know nothing about, it's plumbing. I can unclog a drain and fix a toilet,…read morebut that's it. When I smelled gas in my house this summer, I knew something was wrong. The gas company came, determined I had a leak, and shut off my service. There I was, with neither hot water nor stove, betwixt cold showers and cold cuts. A first-world tragedy. I'd been paying for Utility Shield coverage for years in the off-chance something went awry. After making my claim, I knew I was at the mercy of whomever they sent. Fortunately, it was Gordon Plumbing. The initial plumber who responded spent three hours in my basement. Unfortunately, he was unable to fix this issue, as various leaks surfaced. He determined all my pipes needed replacing due to the age of the home. It was a job best suited for two men, which meant it would be two more days without gas. After what seemed an eternity, a two-man team from Gordon arrived exactly on time. The plumbers were incredibly knowledgable, professional, and frankly hilarious. They replaced my gas lines in less than three hours. They also determined whoever ran my gas lines (likely many, many years before I was born), created a complicated maze of piping. This increased the chances of a leak, but Gordon fixed that with my new system. I would not hesitate to use Gordon Plumbing in another unfortunate circumstance.

In the process of selling my home, it was discovered that a pipe that was installed before we…read morebought our house, ran underneath my neighbors driveway and would require excavation to correct. While disappointed that we would be responsible for repairing the neighbors property we agreed to cover the repair as this situation is not my neighbors fault. During the inspection, the pipe was approximated as to where it was located, but could not be verified at the time, due to my neighbors car causing interference with the equipment used to identify the exact spot of the line. Days later, the crew arrived to begin work, and this is where we ran into problems. While I was quoted one size (which was roughly 5x10 feet ) for the section (they believed) was the location of the pipe, they guessed incorrectly. They dug down approximately 7 feet and couldn't find the pipe, and it turns out they dug in the wrong spot. The hole went from 4x8 and ended up being closer to 11x11. I let the crew finish the job, and when contacted about settling the balance, I expressed some disappointment that the crew didn't verify the pipe location before digging as the scope of the repairs has now increased because of their mistake. As the saying goes, "measure twice, cut once", at this point, the call was handed off to "Mike (Terry?)", who basically got on the phone and badgered me for saying I had agreed to pay for the work when the job was done (which I had), and that his crew didn't have a camera to verify the actual line placement on the day of the work ( so, apparently that's my fault). The disrespectful way in which he came on the phone to pressure me into paying the bill and assumed no responsibility was extremely disappointing. I work in customer service for a living, and I have dealt with frustrated people over the years, and I can't recall having been so infuriated with the way I was treated. I will do everything I can to warn others about the response I received for being dissatisfied with the level of work that was done. The crew that did the work on the pipe was nice, but made mistakes, the staff that was ultimately responsible for trying to find a compromise was a complete failure. To provide perspective I have attached a picture of the first hole they dug (wrong spot, right size), and the final hole with the repaired pipe.

Recently we had this company clean out our grease trap, which they have done many times before…read more The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen. They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up. We lost hours for our employees and the smell after they were done with a very surface clean up was horrible. When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened. We are now dealing with the smell of grease, which we don't even use in our restaurant. It's been a nightmare of a situation. All mats have had to be replaced, they damaged our wall during their "clean up" and it goes on. Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem. The owner took over 24 hours to look at the issue. I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he "doesn't see the problem". The smell get's so bad we cannot have our door or large window closed. His response was "it's just grease - the smell eventually goes away" and "you know grease isn't a hazard right?". I'm so surprised at the lack of care and concern and even just basic customer service. Especially for a company we've used for years. It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

From the owner: Commercial Grease Trap Cleaning Corp. located in Indianapolis, offers grease trap cleaning, drain…read morecleaning, and water jetting services throughout Indiana. With more than 50+ years of experience, we're trusted experts in our field, you can be sure we'll leave no grease behind. Don't wait until you have an emergency, start by scheduling regular grease trap maintenance. Contact us today.

We had them come to open up our clogged drains. Boy! Did they open the drains!!! It is now running…read morethough our downstairs ceilings. The company will not take credit. Said it was our fault because we have old pipes. They advertise licensed plumbers but both gentlemen where not licensed, they told us that, after they were finished. After contacting the company, the lady was very rude and won't give their license number or bond information. Dont use them..

I had a drain backing up in the basement on a day when a snow storm and the city shut down. I…read morecalled someone I'd used before but he couldn't get anyone here for several days. He recommended Curt & Jerry. They were here in about 2 hours and quickly figured out that the problem was the kitchen sink even though the sink was running normally. The charge was reasonable. I couldn't be happier.