Recently we had this company clean out our grease trap, which they have done many times before. The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen. They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up. We lost hours for our employees and the smell after they were done with a very surface clean up was horrible. When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened. We are now dealing with the smell of grease, which we don't even use in our restaurant. It's been a nightmare of a situation. All mats have had to be replaced, they damaged our wall during their "clean up" and it goes on. Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem. The owner took over 24 hours to look at the issue. I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he "doesn't see the problem". The smell get's so bad we cannot have our door or large window closed. His response was "it's just grease - the smell eventually goes away" and "you know grease isn't a hazard right?". I'm so surprised at the lack of care and concern and even just basic customer service. Especially for a company we've used for years. It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor. read more
