I am proud to say we have been customers of LD smith since 2012, when Lance was the only plumber in…read moretown willing to fix our broken sewer line after another plumber botched the job and made it worse. Since then, they have done work on my salon and two more houses we moved into. Each and every time they have gone above and beyond in courtesy, punctuality, cleanliness, quality and trustworthiness. It is rare that I have been able to say that with other contractors and companies with which we have done business. Today, Phil and Joe came to replace a cracked drain pipe from a second floor bathroom that was leaking in the basement. They pinpointed where the leak was, found it in the wall and managed to cut a modest, perfect square in the wall to remove the broken drain, which will make it a sinch for me to fix since they saved the drywall and I can put it right back in. When they got here, they found evidence of another leak as the pipe travels across the basement to a main drain, so they replaced the whole section for us for only an additional $200! With the entire section of old cast iron replaced with PVC, it looks so much better and fits better along the ceiling than the previous pipe that was hanging down and in our way. Everything was clean and put back together when they left. They have saved us more than once and it has been a pleasure giving them our business. If we ever stop moving into these old houses we may never need them again, but if we do Im super glad they are there.

I've had many workmen come to my house over the years and I will tell you that L D Smith Plumbing…read moretops the list for professionalism, top-notch work and clear communication. Wow'd me, 100%. I worked with Tim, Wes and Nick. All great ...and I will say Wes who I communicated with the most, was really great!

Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

Needed some plumbing work on an '80s condo. They were on time, reasonably priced and everything was…read moredone well. Would definitely recommend them.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

I highly recommend this company to everyone who wants great plumbing service at a great price…read more Christian was my plumber and he installed a new quieter garbage disposal to replace my cracked one in record time. I always refer to YELP to research who is the best company to help fix my problem. Grateful Plumber stood well above all the rest and it was evident to me why they are exceptional. I am extremely happy with their work and I highly recommend them to anyone who has ever needed help with their plumbing issues.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

Ciriello's had a subcontractor replace the pipe going from the house out to the city sewer. During…read morethis process, they removed perimeter drain access without notifying us and left an eight foot hole unfilled for more than a week. This caused 6+ inches of water to submerge the basement and thousands of dollars in damages, on top of an extraneous insurance claim that will likely result in our policy being cancelled. Also, part of the above project was to replace the sidewalk leading from the driveway to the front porch. It was only until they charged a late due invoice (of double the amount of the quoted work, I might add) and were threatened with warranted legal recourse did they finally complete the job, months after the pipe itself was replaced.

This company is great! They really know what they're doing and are superb at finding and fixing…read moreany issues you might have. Very friendly, respectful, genuinely nice and caring people. The only company I feel good about having in my home.

I agree with the other reviewer. Very reasonable rates and great service. Besides getting to us…read morequickly, the thing that really impressed me was that Charles took time to explain what was going on. I had some understanding of the situation and I know NOTHING about plumbing. He didn't try to add on extra services or un-necessary repairs. He was on time, very polite and solved our problems. It's obvious how knowledgeable and experienced he is. We thought this malfunction involving the septic system and our bathrooms was going to become a very expensive monster. It was manageable and we were all able to sleep easy that night. He is going to come back next week to check up on things and advised us to call if we have further issues. This plumber has my family's highest recommendation. If you need plumbing help do not hesitate to contact him.

Never cheap for plumbing, but Inflation is killin all of us. Good work in a good time frame and…read morecompleted quickly recommended!

They replaced a broken outdoor water faucet. Technician was…read morepleasant. The work looks to be very solid. Price was $228.00 - extremely reasonable. (Hope Plumbing had quoted me $720.00 ! )

They came out to take care of our toilet told us it was a broken tank. Said we needed a new toilet…read more Never showed back up. No contact. Actually wasn't broken. Better company fixed the real problem( broken bolt). Better company saved us hundred that Hamms wanted to steal. Use anyone but these guys. They are a scam.