I had zoom drain come out to service a few drains and check my sewage line in my old 1919 home…read more They were timely, responsive and extremely professional not only helping me check and clear all my drains but also letting me know of ways to prevent damage to my drains and sewer line moving forward! Their technician Joe was so patient with me while I asked all kinds of questions and took his time not only clearing my drains well but making sure all my questions were answered. I would highly recommend them to anyone needing drain or sewer work done!

From the owner: Clogged drains can derail your entire day. Zoom Drain of Indianapolis gets your plumbing back to…read morenormal, fast. Whether it's a backed up toilet, a full grease trap, a crumbling sewer line, or a septic tank in need of pumping, our team of drainage technicians focus on getting your drains flowing.

Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

Ok. I am completely floored with the service I received with my main drain. Kels went above and…read morebeyond for me. They were here for about half an hour and fixed the problem with great care. All other companies can get lost. Honest and work done with pride. Will never use anyone else. Thank you

Josh worked on our line and was very friendly! Most of all hardworking making sure the line was…read morecleaned out. His dedication to doing the job well was better than anyone else that we've used previously. The only improvement that I'd say was when his machine brokedown at another job in the morning that she should have called us to let us know that Josh would call us later that day. Plus, if they had a larger snake for older homes, it would probably be less time involved and headaches. We used to rent a larger snakes ourselves.

Devon was exceptional. I'm saving their number in my phone because I'll never use anyone else…read moreagain. Before you get scammed by someone else give these guys a call and get your situation taken care of quickly and professionally.

Exceptional Drain Cleaning came out when we had a standing water emergency. Devon figured out why…read morewe had a blocked drain when no one else could. It was a unique problem and he persisted until it was fixed. Great service.

I hired Roto-Rooter to clear a kitchen drain based on brand recognition. The technician did clear…read morethe drain quickly, but I am extremely upset by the fee. Being charged $438 to clear a single drain, especially after a "senior discount", is extraordinary and unjustifiable for a job that took only minutes. What's most troubling is the lack of pricing transparency. Had I been given even a general fee range when scheduling, I would not have agreed to schedule their plumber. I feel blindsided and taken advantage of. I will not use Roto-Rooter again and would strongly caution others to do their research before calling and ask detailed pricing questions before calling.

I had Roto-Rooter perform water remediation services at my home in March 2025. While I appreciate…read morethat the company has agreed to cover the cost of the new flooring, vanity, and faucet, I've been left with unresolved damage to both of my closet organizers -- damage that occurred during the service, not from the original water issue. Despite sharing photos and explaining the concerns in detail, the proposed solution has been to paint over cosmetic damage and patch the units rather than replace or properly restore them. I've been cooperative throughout this process and just want a fair resolution that reflects the condition of the items before they were handled. What's especially frustrating is that this unresolved issue is now delaying progress with my insurance claim. I've tried to address this directly and professionally with their team, but so far, there's been no acceptable path forward. I'm still hoping Roto-Rooter will step up and make this right -- and I'll gladly update this review if the issue is resolved. Until then, I'm sharing my experience so others know to be cautious and thorough when reviewing post-service damage.

Amazing experience with David. He was extremely knowledgable about the codes and what equipment to…read moreget. He stepped in an corrected a basement sink and pump installation. While it was frustrating to be in the situation, I felt assured that David wasn't going to take advantage or take any short cuts while fixes someone else's mistakes. He communicated very well- he gave me updates on when he'd arrive for both the quote and the work. He was very professional, wore booties around the house, cleaned up all the messes from the installation and ensured we were 100% happy before leaving. He also gave a range of options for the repair/replacement; ie fix the current leak, fix the worst part vs total replacement. In addition, he let us know his work is guaranteed and to call if there are any issues. Again, to be in a situation where someone you hired did not do the job they were supposed to, it is very frustrating and you feel very taken advantage of. David came in and completely reversed the situation and gave us a ton of advice for next steps. It was great to work with him! We will be sure to use him for all our future plumbing needs!

Responsive, punctual, and transparent. Easy to contact and…read morearrange appointment online. As well fast online invoices.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

wonderful service will call for any problems as in drains she is a excellent and hard workerread more

Tso guys showed to my home Saturday night at 9 pm for a sewage backup. they snaked my toilet for 45…read moreminutes while one guy was constantly burping at the top of his lungs. left a filthy mess on my floors and left saying they'll be back first thing in morning (Sunday) to go through crawl space. they never showed. owner Michelle said they'd be out 12-5. no one showed. I called her at 5:30 and she gave me this long speech on her foot being broken and blah blah. we'll be out 9am Monday. 9am turned into 11:30 which turned into 2. They came, looked around and left saying they couldn't do the job. conoketely wasting 2 full days of my time when we could've used someone else. only drains with a Z should've told me everything. don't use these people. trust me.

If there's one thing I know nothing about, it's plumbing. I can unclog a drain and fix a toilet,…read morebut that's it. When I smelled gas in my house this summer, I knew something was wrong. The gas company came, determined I had a leak, and shut off my service. There I was, with neither hot water nor stove, betwixt cold showers and cold cuts. A first-world tragedy. I'd been paying for Utility Shield coverage for years in the off-chance something went awry. After making my claim, I knew I was at the mercy of whomever they sent. Fortunately, it was Gordon Plumbing. The initial plumber who responded spent three hours in my basement. Unfortunately, he was unable to fix this issue, as various leaks surfaced. He determined all my pipes needed replacing due to the age of the home. It was a job best suited for two men, which meant it would be two more days without gas. After what seemed an eternity, a two-man team from Gordon arrived exactly on time. The plumbers were incredibly knowledgable, professional, and frankly hilarious. They replaced my gas lines in less than three hours. They also determined whoever ran my gas lines (likely many, many years before I was born), created a complicated maze of piping. This increased the chances of a leak, but Gordon fixed that with my new system. I would not hesitate to use Gordon Plumbing in another unfortunate circumstance.

In the process of selling my home, it was discovered that a pipe that was installed before we…read morebought our house, ran underneath my neighbors driveway and would require excavation to correct. While disappointed that we would be responsible for repairing the neighbors property we agreed to cover the repair as this situation is not my neighbors fault. During the inspection, the pipe was approximated as to where it was located, but could not be verified at the time, due to my neighbors car causing interference with the equipment used to identify the exact spot of the line. Days later, the crew arrived to begin work, and this is where we ran into problems. While I was quoted one size (which was roughly 5x10 feet ) for the section (they believed) was the location of the pipe, they guessed incorrectly. They dug down approximately 7 feet and couldn't find the pipe, and it turns out they dug in the wrong spot. The hole went from 4x8 and ended up being closer to 11x11. I let the crew finish the job, and when contacted about settling the balance, I expressed some disappointment that the crew didn't verify the pipe location before digging as the scope of the repairs has now increased because of their mistake. As the saying goes, "measure twice, cut once", at this point, the call was handed off to "Mike (Terry?)", who basically got on the phone and badgered me for saying I had agreed to pay for the work when the job was done (which I had), and that his crew didn't have a camera to verify the actual line placement on the day of the work ( so, apparently that's my fault). The disrespectful way in which he came on the phone to pressure me into paying the bill and assumed no responsibility was extremely disappointing. I work in customer service for a living, and I have dealt with frustrated people over the years, and I can't recall having been so infuriated with the way I was treated. I will do everything I can to warn others about the response I received for being dissatisfied with the level of work that was done. The crew that did the work on the pipe was nice, but made mistakes, the staff that was ultimately responsible for trying to find a compromise was a complete failure. To provide perspective I have attached a picture of the first hole they dug (wrong spot, right size), and the final hole with the repaired pipe.

Recently we had this company clean out our grease trap, which they have done many times before…read more The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen. They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up. We lost hours for our employees and the smell after they were done with a very surface clean up was horrible. When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened. We are now dealing with the smell of grease, which we don't even use in our restaurant. It's been a nightmare of a situation. All mats have had to be replaced, they damaged our wall during their "clean up" and it goes on. Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem. The owner took over 24 hours to look at the issue. I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he "doesn't see the problem". The smell get's so bad we cannot have our door or large window closed. His response was "it's just grease - the smell eventually goes away" and "you know grease isn't a hazard right?". I'm so surprised at the lack of care and concern and even just basic customer service. Especially for a company we've used for years. It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.

From the owner: Commercial Grease Trap Cleaning Corp. located in Indianapolis, offers grease trap cleaning, drain…read morecleaning, and water jetting services throughout Indiana. With more than 50+ years of experience, we're trusted experts in our field, you can be sure we'll leave no grease behind. Don't wait until you have an emergency, start by scheduling regular grease trap maintenance. Contact us today.