Upon recommendation from another bride (and trusting Flip, where Toy is located some of the time) I trusted Toy with alterations to my wedding dress. I have heard nothing but great reviews about everything else she does and since she did quality bridal work for a friend, I felt good about my decision.
It pains me to write this review, because Toy really does seem like a nice lady.
When I brought the dress in, I tried it on and she marked it up for alterations. She looked it over for a while and told my mom and I that alterations should be no more than $300. It was a very pleasant experience and she was very kind.
The morning of the first fitting I had scheduled, (after first round of alterations) she called to ask if we could reschedule for the day after because of an emergency (which she later explained to be an employee that walked out). The fitting was important because my mother in law was in town specifically to see the dress. Toy did get us in that afternoon, which we were thankful for, but it didn't make a great impression.
She called to reschedule the second fitting.
And when I showed up for the third fitting, she wasn't in her shop (was told to come back in 30 minutes). When I left that fitting, we had agreed that she'd have the hem adjusted, cups sewn in, and a bustle added by the next time I came in.
When I arrived for the final fitting, she had not sewn in the cups nor done the bustle. I tried it on for length and felt that it was too short. She assured me it wasn't and asked that I come back in 45 minutes so that she could do the bustle and re-hum some of the inside layers that appeared uneven. Before I left, I asked her to give me the price for alterations so I could write a check while I was gone. She said the cost would be $350. I left feeling flustered and disappointed.
When I returned to pick up the dress, I asked for an invoice detailing the work done and the cost for each service to justify the expenses above what I was quoted. She became flustered, agreed to charge me $300 and then spent several minutes hand-writing an invoice and trying to figure out what discount to use to get from the $350 + tax charge down to $300. She didn't argue about lowering the price, but it was uncomfortable watching her try to do the calculations.
When I got home, I gave the dress a thorough examination. I wish I had done that in her presence, because I was very disappointed in the quality of the work done on the inside layers (still uneven, choppy, and very poorly done). On top of that, I realized that she had hemmed (trimmed with scissors) the lace top-layer which left uneven, unravelled edges that dipped below the other hem. I did not confront her about it because I felt the damage was already done, but I was very disappointed. I wish that she had called to ask about cutting the lace before she had done it because that's so irreversible.
Thankfully, after cleaning, the lace laid flat around the hem and only those who knew what had happened noticed that something was "off" about the dress.
At my last fitting, I noticed a sign on the door saying she wouldn't be taking anything new for a few weeks. In hindsight, I think she was really busy and rushed through the job. She may do great work on jeans, shirts, suits, etc., but I would recommend taking a wedding dress to someone who specializes in that type of work. Worth the $$ to know "THE dress" is in the right hands. read more