Okay okay okay we in the Great Mall, looking at the store outside I would not purchase anything. My niece saw needoh and I don't know if it's real or fake till after the fact and the darn receipt says exchange only. I start to search on google, the real price for one is $5.99. OMG I am so flabbergasted but the kids wanted it. $20 freakin dollars for each. Oh heck no. I have to report them and get my $80 back. A scam they are. How stupid can I get. First and last, the lady who sold them to us said it's sugar inside and that we can eat it but told us not to eat it. Who in the world would tell you it's sugar filled and tell you it's edible. WTF!!! Get your money back. I am going to at all costs. Wanna get sued for telling the kids they can eat the filling. That's crazy. read more

This store sells fake items (NeeDoh, butter squeezy, and Labubu). I would not recommend buying from here. They claim the products behind the counter are authentic, but the "needoh" broke within one minute of stretching/squeezing. You'll know product is fake by just looking at the item. When I returned to the store just a couple of minutes after stepping out to show them, they refused to offer refund. Very disappointing experience and poor customer service. read more

This store knowingly sells counterfeit collectibles. When I confronted an employee about this, they admitted that all of their collectibles are indeed fake and are placed at the front of the store in order to bring people into the door. This is fraud. I have reported the store to the FTC and I advise anyone else who has been scammed to do the same. In the photos the green Labubu and the box on the left were purchased directly from Pop Mart. The ones on the right are what I received from this store. read more

Toys N Motion - Left is from Pop Mart and right is from Toys N Motion - Toy Stores Near Me - Milpitas, California

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This place is a SCAM. I should've checked the reviews before coming here, but they are selling COUNTERFEIT figurines/collectibles. I bought a Labubu Sitting figurine and a friend bought a Sonny Angel from here, turns out, they are both FAKE. Below I attached a picture of the real vs. fake Labubu. The price they charged me for the counterfeit Labubu was about the same as the Popmart website, the packaging was also very similar. Extremely disappointed that this store has the nerve to charge these prices for COUNTERFEIT items. read more

Toys N Motion - Toy Stores Near Me - Milpitas, California

My kid bought this thinking it was the real deal but it turns out to be a fake. $30 wasn't cheap especially when it's fake. read more

Toys N Motion - FAKE - Toy Stores Near Me - Milpitas, California

Be careful buying Pokémon here they will overcharge you if they can. Compare prices on tcgplayer.com. Do not let them get over on you. There are certain employees that are nice and will adjust prices according to other prices in the mall, but overall the older man will try to get the most from you and then kick you out for calling him out on his practices not a friendly store to go to . read more

This place is terrible! We're not from the area and a friend of ours bought our boys gifts. We wanted to exchange a couple for toys that they would enjoy. We had the receipt, but were not aware of their policy. Exchanges are ONLY available for "defected toys". And there's a 30% RESTOCKING FEE? What the. Not only are these toys bought wholesale for dirt cheap, they sell fake labubus and pops. I would NOT buy anything from here, especially the fact that NOTHING is priced until you go up to the cashier. $59 bucks for a Mickey toy that is priced at $29.99 at Kohls, Macys, and Walmart. No thanks. Boxes are ripped and in terrible condition. Cashier is rude, too. I wish they had made an exception vs. an assumption of us lying about being from SoCal. We feel bad that our friend got SCAMMED. STAY AWAY! read more

If I could rate zero stars I definitely would I came here previously bought three items which didn't last me not even 30 minutes before they popped quality was bad. Today I decided to go in and see if they had any other better quality items. We were looking around when we asked about an item and he said $20 dollars for it and if we didn't like the price that we could leave in the most rudest way. We said we're just asking the price and after he said $20 dollars we asked why he was charging so much for a item that was non-branded and the original item value is $5.99 at target and other locations he continue to scream and yell at us as we walked out. He was extremely rude since the very moment we walked in. I am never buying here again don't recommend he's been rude both times I've gone in. Will be leaving pictures here of the guy and of the items that didn't even last me 30 minutes before the popped. Very bad service. read more

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Every single time I've went into this store, they have been nothing but kind and helpful!!! I returned this weekend with my mom because I've got her addicted to labubu/lafufus now and the same man gave me an amazing price for their Labubu tote bag. I got stopped 3 different times while walking around the Great Mall by people fan girling over the purse asking where i got it! Definitely need to hype my Toys In Motion labubu/fufu dealers. Also wanted to show the progress i made on fixing up the paint on the "defective" Lafufu they gave me as a gift and include the one we got for my mom read more

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BEWARE Me and my family went shopping for a labubu and found these rather affordable boxes at this place, but of course, once we opened I believe the 3 boxes we bought; the actual blind bag part was pre-opened and looked worn. The fact that they also claimed that it was buy one get the second one discounted, but never gave us the discount was also one of many unfortunate factors of this place. Not only this but when we tried to return and let the employees know that their products were previously opened and fake, and they told us that it's not their fault that we didn't check the products in advance? They also told us that there is no valid proof that it was pre-opened and refused further service was beyond rude. Never going there again, and don't advise anyone else to go here either, the actual product has obvious marker on the cheeks, and staining on the fur, to be honest if it was a good enough product it would have been okay; but for $30, thats just crazy. if you're gonna spend the kind of money you would spend on a regular one anyways, you might as well get the real one. Very unfortunate to have to say. read more

Store sells fake blind boxes inside of real packaging. Do not buy here! I bought a Sonny Angel and the paint is cheap and peeling read more

Toys N Motion - fake sonny angel from toys n motion next to real ones - Toy Stores Near Me - Milpitas, California

FAKE!!!! FAKE!!!! DO NOT BUY A LABUBU HERE!! I purchased a Labubu here and it turned out to be a fake! I asked the women that works there if the Labubus that are boxed near the register are real and her response was "yes." After we opened the sealed box, it was NOT real. I called the phone number that is provided online and it goes to a cell phone, not the store. A man answered and I told him that his store sold me a fake Labubu and I demanded my money back. He laughed and said "good luck." Unfortunately, I paid cash and could not dispute it with my credit card company. That was the second stupid thing I did. The first stupid thing was that I did not bother to read the reviews on this store before purchasing. I lost $50 but shame on me for not being more careful. I can't believe that this store hasn't been forced to shut down. What happened to consumer's protection? read more

If I could give zero stars I would. Sell fake products & very nosy to customers. Not personable at all

This place is full of knockoffs. Do not recommend. Came here and bought a toy for 30 dollars which seemingly looked real but ended up being fake. read more

payed like 30 bucks, i had my doubts but i trusted it because the box had a pop mart qr code. guy was cheeky asf too... i knew smth was off read more

Toys N Motion - bro i got scammed. - Toy Stores Near Me - Milpitas, California

Horrible customer service The rc car doesn't work, false advertisement, went back to return and he said he will call security read more

We walk in and the cashier says everything is 40% off today. We pick 2 small toys and he rings it up for $50+. I said where's the 40% discount, he says it's already discounted. BS! read more

Ever since the Toys R Us closed down, this store has taken its place and I want it gone. For years they've been scamming customers with their severely overpriced toys. They sell for over 200% the suggested retail price and no less. Don't bother asking for help or else the store owner will pester you to buy something. He'll most definitely throw in the "it's 50% off!" bait when in reality it is double what the actual price is. Truly unfortunate that they are in this location at the mall. I feel terribly sorry for all the kids that wander in and for all the parents that unknowingly buy from this store. IT IS A SCAM. read more

SCAM! A rip off Toys R Us. This place is really over priced for simple toys. The worker there seems really rude and lied to my parents that their products being half off. My little brother wanted a Pokémon box which should go for $20. $40 for a $20 Pokémon set is a straight up scam. Other toys such as slime is $15 and again... he said they were half off. So $30 was the original price? Yeah, right. Half off? More like double the price. Please don't ever shop here! I hope this place at the mall gets replaced by something else that's useful. read more

If I could give it zero stars I would! It is a scam and they were very unhelpful. The manager is rude and told us that "it was not his problem," They were blaming us for things that were messed up and all of their stuff is overpriced. Overall it is very unprofessional setting, Save your guys the trouble and do not shop here. read more

HIP HOP COSTUME - GOLDEN SHOES I enrolled in hip hop performance workshop about a month ago. I would train for 6 weekends. The performances would take place during the last two weekends in June. According to the choreographer the color of our costumes had to be gold, silver, or black. I had an idea what my costume would be. The main article of clothing I had to deal with were the shoes. Should I go with gold or silver? I decided to go with gold. About 3 weeks ago on a Friday I went to the Nike Factory Store at the Great Mall because I remember a pair of golden shoes. There shoes were still there. I believe the retail price was over $100 but they were on sale for about $49. However there was a problem with the size. My feet are Size 8 but I wear 8 1/2; the pair of Nike golden high-tops were Size 9. So I decided not to get these pair. After leaving the store I noticed the vendor Toys N Motion selling a pair of golden shoes. However the size of the shoes look like for toddlers or little kids. I never asked if it sold adult size shoes. A week later I went back to the Nike Factory Store at the Great Mall. Even though the size was slightly big I decided to buy the golden pair of Nike high-tops. However the remaining pairs were sold. I was getting nervous because I wasn't sure were to get a pair of golden shoes. I'm uncomfortable of buying specialty shoes on the web because I'm not sure of the sizes on internet are authentic US sizes. The next day I went to the Nike Clearance Store in San Leandro with the hope of finding the golden pair of high-tops. No luck as that store didn't carry it. Then I drove to the Nike Factory Store at the Livermore Outlets to see if that store had those shoes in stock. As with the San Leandro location the store didn't have it in stock. Since I was at the Livermore Outlets I went to different shoe brand stores such as Under Armour, Puma, adidas, and Converse. The closest thing I could find was a golden pair of Converse. However Converse are uncomfortable to dance in and those pair cost more than the pair I found at the Nike Factory Store in Milpitas. After Livermore I drove back to Milpitas to head to the Nike Factory Store at the Great Mall. I was hoping those pair were misplaced on the wrong shelf. I went to all the different sizes and I couldn't find a pair. After leaving the store I noticed the vendor Toys N Motion. I asked the sales rep if he sold adult size pairs of the golden shoes. He said he does. I asked if he had Size 8 1/2. He checked to see and this vendor had that size in stock. So I tried a pair. They fit well. If I decided to buy these pair I would have to break them in. Time was short in finding the costume. Those pairs were priced at $50 however he would sell them to me for $40. After going to different stores I decided to purchase the pair of golden shoes. I could have saved one week time if I asked this vendor if there were adult size shoes available. So the moral of the story is always ask what you are looking for. read more

Toys N Motion - Toy Stores Near Me - Milpitas, California

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My mother went into the Toys 'N Motion location in Milpitas, California. She is new to America and does not understand English well. She bought some merchandise from this store and was dissatisfied with the quality of the products, as they were far below par. I gave them a call and they had unresponsive customer service and I was forced to drive an hour for this confrontation. Nowhere on the receipt does it state that there is or is not a refund policy and there was not a refund policy clearly posted anywhere. As a matter of fact, there was no official documentation kept of this "no refund policy", except for a poorly handwritten, and egregiously hard to read piece of crumpled binder paper, the size of a Post-It note. To anybody with eyesight issues, or less than optimal eyesight, it's completely illegible. When confronted about this, and when I attempted verify this policy with any kind of official documentation or reassurance, they repeatedly and blatantly falsified titles and misled us into calling phone numbers of people who's identity or position is not clear. They also blatantly lied to my face. They told me repeatedly that there was no owner of the establishment at all and they gave me a fake customer service phone number and I was told this would be the highest person in power that I could reach. Not even 10 minutes later, they changed their story saying that this person was in a lower position than the supervisor I was on the line with earlier. They cannot keep their fake story straight and it disgusts me that they can siphon money away from less aware individuals. I asked for the supervisors number and they did not give it. They were okay with giving me this spoof number, but not the actual number to a "real" member of this establishment, position ambiguous. These exploitative and unprofessional market practices do not belong in a store for children, especially at one of the busiest malls in the Bay Area. read more