PSA about my first and last experience with TOY MAGIC in the Leesburg outlet mall: walked in looking for a birthday gift for a child. Moseyed along the wall, perusing the offerings when suddenly a young man burst out of the back room and YELLED at me to "get out of there!" With a shooing hand motion. I did not move, I stared at him as he rushed up to me and continued yelling at me as if I was a dog. I said "excuse me?" And he said you're by the register! Whereupon I turned around and saw a counter with a small register behind me and I told him that I had not noticed it. He yells that it's so obvious and we go back and forth that I didn't intentionally cross the invisible line, etc. I kept asking him "is that how you speak to customers?" It was absolutely insane. I walked out. He did not at any point realize that the issue was that you don't yell at customers...? I would have happily taken "one step back" if he had said, excuse me ma'am could you please step over here and wait for me to help you with that merchandise?
Or- have a sign that says ask for assistance, or employees only beyond this point- with some sort of delineation that is not invisible. Anyhow. Lifelong boycott. read more