Great and helpful Team at Bayview notably Mike (driver) and Cindy (dispatch). Highly recommend!,read more

have been very familiar with Bayview and found the receptionist/dispatcher doing a job she didn't…read morewant. Drivers nice. Until Today. My elderly parents 82 & 79 arranged to have their car out to Willowbrook Chrysler. The Driver showed up. Great! As the key making could not be done for their car anywhere in Surrey. My mom & I were on the Phone with BCAA. My dad booked under his basic membership. However, my Mom has the Plus membership. BCAA told my mom to go out and give her card to the driver which she did and driver wrote it down. Then told my parents they had to take payment of overtime from them. Pardon? Of course my parents put it on their credit card. Plus Bayview had my Dad's Basic Membership and My Mom's Plus membership. I contacted Bayview Towing to correct this situation. She said "If BCAA said that it's a lie" continued to say more of the same rhetoric. I don't appreciate receptionist/Dispatcher slamming people who have been very caring with my elderly parents. Unlike Bayview Driver who outright told my parents it was "Overtime " and then the receptionist/dispatcher who said "Because your dad only had a Basic Membership and that is the reason for the charge " I explained My Mom, myself and BCAA where on the phone and the BCAA Professional told my Mom to give her card to the driver as she has a plus membership and her tow of 14.5 km would be fully Covered " We stayed on the phone while she did that. Taking advantage of clearly Vulnerable People is exactly what happened as soon as I and the BCAA professional hung up. Bayview said only BCAA can change that so call them. I did call BCAA spoke with a Professional and he tried to get to change and as for a refund for my parents credit card. Bayview said their card already been charged to late. The driver charged their card that is not new information. Both the receptionist/dispatcher and driver took advantage of my parents and didn't give a damn. Bayview did call me back after I hung up and I was on the phone with BCAA. There is absolutely nothing they can say to right this wrong. Since they never tried in the first place. BCAA is well aware of what transpired and has it on their memberships to NEVER use Bayview again for my parents. Willowbrook Chrysler is well aware of what happened to my parents. Luckily the driver hadn't dropped off the car yet. So now Bayview is on the radar of other businesses as well. I can handle someone who clearly doesn't want the job they have receptionist/dispatcher. What I want stand for is taking advantage of Elderly Vulnerable people not my parents or someone else's. That is the reason for my review today. I DO NOT RECOMMEND Bayview towing to ANYONE. What was done to my parents was/is appalling and disgusting. Then Blame it on BCAA. It wasn't BCAA saying it was "Overtime" it was their Bayview Driver. That is exactly what my parents believed they were paying for. Had they known it was my dad's membership card they would not have gotten their credit card. My mom would have quickly referred to her membership number she had given the driver and he wrote down. This what being paid on commission means. Take advantage of anyone you can looks like. Attention Dan and Corey: Corey your sister is the receptionist/Dispatcher I speak of in this review. So the rude, unprofessional and who is Quick to Slam others. That will never change will it Corey Because she is your sister? Time & Date I will listen to the recording of it. Seems to be your answer in a lot of others where you have said the same thing. Here is the philosophy I live by "Do your best to help the situation whether it is your fault or not" "No business is perfect and mistakes happen. It is in that moment that a business defines the business what they do to make it right that matters" Your Receptionist/Dispatcher taught me What Bayview Customer Service is. They showed me how who they are, and I believe them now. Any other towing company is better than Bayview.

These guys went above and beyond to get my van out of very tight space. BCAA guy came and took one…read morelook and refused to even try. Super grateful for their service as I live 12 hours away

I get why Yelp won't let people post multiple reviews so I'm signing into a second account and…read moreleaving another one regardless. Mike is such a genuine honest guy, and has once again helped me out in a pinch. I had to move out of my apartment in mid December and had to get my car out of the building by January 1st. Having a lowered and kitted car in an underground parkade with a slanted exit would probably be enough for other towing companies to pass on the job. Sterling Towing happily showed up and helped me get my car onto the flatbed while navigating an awkward angle and a gate that kept trying to close on the car. Mike and his awesome driver Joe were extremely thorough and made absolutely sure nothing was scratched or damaged. It's also worth noting that since the car was somewhat able to drive Mike even tried to talk me out of getting it towed. However due to repairs needed and not having insurance on the car we agreed to tow it and took it to his dad's shop (KMF Auto, which I also recommend). When unloading the car Mike was on his hands and knees carefully placing 2x4's and inspecting the car every inch of the way down. I'm always blown away by the level of service Sterling Towing provides. When Mike says he cares about your car, he is not bluffing.

They jumped my car backwards and caused serious electrical damage to my car. I put a running…read moredriving car on their trailer and they delivered a car that was not running or driving. Roy takes no responsibility and told me he would be blocking my number.

These guys were able to find me quickly at a vague roadside location and get my car hauled off to a…read moretrusted repair shop near my home. It all cost less than I was expecting and the driver was friendly, courteous and careful.

I don't write reviews much but was compelled to give a shout out to driver *Mark* who happened to…read morebe at Petro Canada (Canada Way + 10th Avenue in Burnaby) when my car broke down.... He was extremely professional and pleasant to deal with... He make a horrible stressful situation more tolerable... He promptly provide service and towed my car to my desired location... Along the way, he was friendly during the ride and advised me of options to resolve my car issue. I couldn't ask for more during this time! He's the type of professional that the towing industry needs!

They charge too much ,and they are so rude , They charge me…read morefrom two or three kilometres About 300 hundred dollars that's not fair.

I called to ask to get someone to inspect and repair my tire that had been punctured, and if it's…read morenot possible to be fixed by them then to put on a spare tire. I was told the person would arrive in 45-60 mins but they came after 2 hours. There was no communication to let me know it will take that long and I put the things I had to go do on hold, waiting for them. Waste of my time tbh. The person finally arrived and they seemed to be pretty confused on what needed to be done. I asked if he could first check if he could repair the tire and do that if possible and he told me he didn't have the tools for that. He could only fix the tire from the outside, not completely - again, not communicated to me before. He ended up just putting the spare on. When bringing the car down from the jack he basically just slammed my car down rather than bringing it down slowly. Overall, communication 1/5 and service 2/5 Another thing for future customers to note. I had my car parked in underground parking and was told it'd be around $40 extra charge for that. I ended up moving my car on the street. The person that came, came in a car smaller than mine ... so not sure what the $40 would've been for because that car could've easily fit in underground parking.

Scam of a company, online says 60 dollars but I was charged 160 for almost nothing, then they…read morebrought up more issues with my car that don't exist. Don't do business with them, their reviews on their website are selected.

Pros - on time . Good for emergencies…read more Cons - surprised me on a upcharges on the tow fees due to difficulties on getting the car up on the tow. Rusty's and bigger name tow companies don't have this and they seem to be more diligent and no surprise on upcharges.

Car alternator died 11 pm at night, Mike showed up within 30 minutes and towed it to Surrey. Super…read morepersonable guy and quick service.

So, this was interesting...dude takes 3 hours to tow my 1 ton gmc savanna 3500 from surrey to…read moreabbotsford (40 min drive by car but i understand in a larger towing vehicle itll take longer) and when he gets to abbotsford he doesnt know where to go. I had to drive out to his cross streets and lead him here. All of that is no problem, i dont care about that at all. The problem is that he left my truck sticking 12 FEET out of my driveway and almost blocking my entire residential rd. He charged me 400.00 and in the process refused to put my truck in the driveway because he claimed the angle was too tight despite like 4 other tow trucks his size doing the exact same thing with ease. It was late at night and simply didnt give a crap and just wanted to go home. He obviously didnt care about stranding me in the middle of my street or he is an extremely incompetent driver. My tire was seized so it couldnt be pushed and he was my only option. I had to pay another tow truck 150.00 to just push it in the driveway because of him. I had neighbors honking at me all night and i couldnt sleep until 2am because i was stuck calling around for someone to help me since i couldnt be blocking the street in the morning. I would only recommend using this service if you are dropping off at a empty parking lot and if you dont mind being gouged. He also bent my trucks liftgate doing nearly 1k in damages. If anyone is interested in seeing proof of his damages or anything email me at craigslistrubbishatgmail.com.

Thank you!!! Sukhjinder Toor, nicest and fastest service ever!! Also reasonably priced!! Was locked…read moreof my vehicle but you got me rolling again inside 20 minutes!!! And it didn't cost me too much! So happy

This place doesn't even deserve one star . I highly recommend you avoid this guy at all costs! Not…read moreonly did he do a horrible job he didn't even fix the original damage to my car from being rear ended. Now he is refusing to fix it saying I was talking smack about him when I wasn't. This guy is honestly the most disrespectful scum I have ever met. And the paint is already peeling. Horrible horrible horrible

Just picked up my car. It looks great and Troy was very professional! Repairs well done and the car…read moreis clean inside and out. Despite a bad situation getting rear ended, the experience of having it fixed here was positive. ICBC may be a bit more difficult to deal with these days, but you wouldn't know it from dealing with Troy, he made everything very convenient. Courtesy car is in good shape too and did the job while our car was being fixed.