This hotel is really great, mostly because of the great people who work here. They are first class all around. We have been staying here off and on for about 4 years and have not been disappointed once. read more

My husband and recently stayed at TownePlace Suites in Redding, CA. The front desk staff during our stay was very nice and helpful. However four hours after checking out, I realize that I left two of my dresses in the closet. I called the hotel and the front desk clerk informed me that she didn't have keys to check if my dresses were in the lost and found. She explained that when housekeeping find items in the room, they tag them and put them in the lost and found. She asked me to call back the next morning around 9am. I called around 10 minutes after 9am and Kim, the front desk clerk informed that housekeeping had not started yet and asked for my phone number to call me back. It was 10am and had not received a return call from her. When I called back, she told me that the dresses were not found. I know it was my fault for not double checking the closet in the bathroom before leaving, but it's a SHAME to steal someone else's items. There's no way my dresses could have been overlooked by housekeeping when they cleaned the room to prepare for new guests because they needed to replace the laundry bag in the same closet where my dresses were hanging. it's unfortunate that you have untrustworthy staff working for your organization and this incident has left a very bad taste in my mouth. Thank Goodness it wasn't more expensive or irreplaceable items. The situation should have also been handled more professionally as well. Disappointed Guest, Donna read more

We spent father's day weekend in Redding CA and stayed at Marriott. What great customer service and the place smelled great and it was very clean, even in our king suite. The only complaint would be the bed, it was to flat, it needs a pillow top or a top bed cushion. Other than that it was a great value and the homemade cookies every night was a wonderful touch, especially when then purposesly blow the fan on the freshly baked cookies and you can smell them down the halls. The breakfast was also a nice comfort. We will definitely be back when visiting Redding, Shasta Lake and Whisky Town... read more

Great little hotel, great customer service, great room (pictures posted). My only complaint is that my king sized bed was not as plush as it looked. I couldn't sleep on that hard mattress another night. read more

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I just wanted to quickly review this place even though we have only been here for a few hours. The rooms are great! Clean and spacious! The staff obviously have Covid in mind as they even had a small pack of hand sanitizer wipes for use in the room. But I popped on here to give Hugo a shout out. His customer service is spot on! He has exceeded all our expectations of what a decent hotel staff person should be like. After an 8 hour drive and stopping here for some decent zzzz's before we continue on our journey, his kindness was so welcomed! I highly recommend this place. read more

My daughter paid $300 for a suite during a fire evacuation. Beds so lumpy, hard to sleep. TVs dont work in bedrooms, could not turn off the air in another bedroom. Had to go to the front desk to get towels, tissue and paper towels. You would think better of Marriott and a $300.00 room. Leaving for a better hotel. Marriott taking advantage if evacuees? read more

Good value, good quality, nice for those on a budget This is a pretty good choice if you are in the Redding area. It's Marriott quality overall and although it's budget-minded, it has good sized, clean rooms, friendly staff, and a full sized kitchen. The full sized refrigerator is particularly useful. Rooms were pretty good and ours, on the 4th floor, was quiet. Only quirk to the room was that the closet was accessed from inside the bathroom (see photos) which, although perfectly fine, seemed a bit odd to me. Breakfast which was complimentary was on the skimpy side so unlike the other Marriott quality properties, it could use a step up. But, as a complimentary feature and that they opened at 5am, I really appreciated it a lot. read more

TownePlace Suites Redding - Strange--closet accessed from inside the bathroom - Hotels Near Me - Redding, California

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Stopped here on our road trip from SoCal up to Oregon. Nice place, friendly people at the front desk & clean rooms. Because of Covid, they have very limited breakfast options, but our stay was good & I'd possibly stop here again. read more

When you look at another couple in the elevator and both say "is this a Marriott?", you know you aren't alone in your shock. Dirtiest Marriott that we have ever stayed at and we stay at a lot! Halls and elevator were filthy when we arrived. Had to request a full set of pots and pans because so scratched up and dirty. Floors looked clean but felt a little tacky and when I spilled and wiped up something the paper towel came back black. Decided to check bathroom floor after that and it was the same:( DEfinitely needed deep cleaning. Had to rearrange the furniture to accommodate my son who was recovering from surgery and it was so gross behind the furniture. I asked to change rooms but there were none available. This was in Oct. 2019. Will not stay there again. Hope the Fairfield is cleaner... read more

This is a decent place to stay if you're looking for an attached kitchenette inside your room. I stayed here during Christmas holidays with family (4 days and 5 nights) and it was great. All the facilities provided in the room were in working condition. Staff at the reception were professional and attentive. Liked their complimentary breakfast very much. Fresh food everyday and appreciate the lady attendant, who took care of all the breakfast needs. She was friendly, very sincere and filled up empty items immediately as and when it was required to take action. They've 24 hours coffee station in the breakfast area with different creamer flavors, which I felt very helpful. Having said that, the room service cleaner was not so perfect. The cleaning was at an acceptable standard, but the person didn't refill the rooms with necessary shower and kitchenette items. However, this was fixed by the reception attendant immediately when informed. Lounging area, pathway, common area restroom were all well maintained and kept clean all the time. They've sufficient parking as well. As the hotel is located at the center of Redding, no problem in visiting neighborhood landmarks, gas stations, grocery and food destinations. Overall, had a comfortable stay with satisfactory experience. The room service downside didn't bother me much as it was taken care off instantly. I don't have a problem choosing this hotel once again whenever I visit Redding next time. read more

Very , clean, nice. Bonus is I don't have to stay in the same room . With a SNORER! Not much ore than a regular room with 2 beds. So happy I chose this!!! read more

The room was clean! Clean clean clean. Also, I like the kitchenette and the roomy closet. They have appliances available to borrow and board games, too. Check-in was easy. Took 3 minutes tops. The bed was firm and comfortable. The shower head was a little weird. It had a sliding function, but the only two setting that really worked were "massage" and "weak waterfall". Not for me. The tub was big, though. The hotel is close to a grocery store, gas station, and restaurants. Convenient. The complimentary breakfast was 3 stars. read more

This place was just OK for me. It's part of Marriott so I had expectations but it wasn't a great stay filled with expectations. First, the closet is inside the bathroom. They could have easily made the cutaway near the entrance/hall where the small kitchen is located. I understand that people might cook and the smell of food into the closet probably led to this horrible decision but if you're sharing a room and someone is in the bathroom and you need some clothes, well you'll need to wait until they're finish handling business. Second, I'm not to keen on there breakfast. There isn't any hot food except toasted items and waffles. Possible hygiene problems which I won't elaborate on because I don't want to get anyone in trouble was an issue for me as well. Third, I slept on the sofabed. I shared with 2 others and was the low man in the totem pole. Well, the sofa was OK. Dirty linen inside as I opened it. At least there was a clean set inside the closet inside the bathroom. I have no idea but I was itching all night. Fleas??? Kids lice? Mites? Bedbugs? Who knows? It was not a comfortable sleep. In addition, since the hotel was fairly knew I thought the sofabed mattress would be pretty plush. Not the case! It was super springy. At least they have a pool outside (5 ft deep). read more

I had a problem with booking that was handled unprofessionally by an employee of the Towneplace Redding named Devan. I complained to corporate, as well as to the hotel manager. Ultimately, the management corrected the problem for me and my family, and I stayed there a couple of weeks ago as originally planned. I was hopeful for a pleasant stay and to put the hassle of my booking problems behind me. In large part, our stay was pleasant. I have no complaints about the hotel itself or any members of the staff, except for Devan. Everyone else was wonderful, very attentive, and helped to make our stay an enjoyable one. The hotel was clean, room well stocked, breakfast was good, and any of our needs attended. Devan, however, continued her extremely unprofessional behavior and I am, frankly, shocked if Marriott chooses to continue to allow her to represent it. My complaint about how Devan handled the booking snafu was appropriate and detailed events exactly as they occurred. I was not rude, mean, or unprofessional during that process. I hope Marriott encourages customers to provide feedback when they are dissatisfied with service, as I was during the booking process. When I arrived after a grueling drive in extreme heat with three small children, I approached the front desk with a tired smile on my face, and proceeded to check-in. The woman at the desk said she could assist me. She requested some of my identifying information to begin the check-in process. She began typing info into her computer terminal to check me in. No problems. As soon as I provided my full name, however, she looked up with a scowl on her face, turned on her heel, and walked away and out of the reception area into an adjoining room behind a closed door. She did not say another word to me, did not tell me another representative would be with me shortly, just rudely, walked out. There were no other employees around. I stood there stunned. Although I suspected, given the shocking reception, that the woman at the front desk was Devan, I later learned conclusively that it was her. About a minute later, another employee appeared from behind the closed door and checked me in without a word about what had just happened. He was very pleasant and helpful. I was shocked by the rude "welcome" by Devan, and struggling to process it as I checked in with the man in front of me. Had I been alone, I likely would have been so angry that I would have walked out and found somewhere else to stay. As it was, I was fatigued, had my family of two toddlers and my two-month old infant in tow, and my husband waiting in the car to begin unpacking for our stay, which was to attend the memorial service of my late father. I was in no state to make a point in reaction to Devan's unprofessional behavior by taking my business elsewhere. Clearly, Devan believes that it is appropriate to abuse a customer with rude, unprofessional behavior simply because they complained about her service performance. Instead of recover from her stumble over the booking issue, Devan made the entire situation worse by treating a customer in a deplorable manner. As a business owner, I would be appalled if any of my employees treated a client in the same manner. As you might imagine, I avoided having to interact with Devan for the entire stay, although that was difficult since the hotel is small, she worked the evening shifts, and there was often no other personnel around. I asked my husband, my sister-in-law, or my brother, whom were also staying at the hotel, to interact with the front desk when I knew Devan was there. On one occasion when the rest of my family was not with me, I was forced to interact with Devan. She was rude and insolent. She did answer my questions, but did so with a smirk, not smile, on her face and an impertinent tone of voice. I felt like I was talking to a bratty teenager with an attitude problem. Someone should explain to Devan that her tone of voice, facial expressions, and body language communicate an unprofessional and inappropriate demeanor to customers. I really could not believe her attitude, so at the end of my questions, I asked her why she was being so rude and told her that I felt she should apologize for her behavior. She smugly looked at me and said, "I'm sorry you feel that way." That is not taking accountability for her rude behavior, and was thoroughly dismaying. I am disappointed and absolutely dissatisfied with her "service" in every way possible. I have rarely had such horrid service in my lifetime. In fact, this may take the cake! read more

I brought my wife and two young children to stay at this property using points for a free stay while on a week-long road trip over the holiday week. As a Platinum Elite member I spend lots of time in Marriott properties across the country and generally have good to great experiences. Upon check-in at this property I was greeting by the smiling young lady, Devin, behind the counter. She was cheerful and courteous and had our room key ready (I had already checked in using the mobile app). She made sure we had everything we needed then showed us where to find the elevator. Our room was clean and a good size. If I was travelling solo on business it would have been perfect. In this case I was with my wife and two small children, and the fold out bed contacted the foot of the king bed making it a chore to get to a third of the room. After getting settled in I went back downstairs to inquire about places for us to get dinner. I usually consult Yelp and Google reviews but also like to ask the locals about where to eat. Devin offered a local dining guide with a few selections based on us having two children with us, very helpful. Once we returned to the property after dinner we decided to let our kids burn off some energy downstairs in the lobby area. Upon seeing our children enjoying themselves Devin came over to ask if they would like to some coloring paper, which of course they did. She produced a few pages with outlines of cartoon characters on them as well as crayons. Since there no other guests in the lobby she spent a few moments chatting with my children and encouraging their "art" projects, a very nice gesture and definitely above and beyond the call of duty. Devin is a terrific representative of the property and the Marriott brand and has that genuinely kind manner that the hospitality industry requires. But wait, there's more! Turns out when we left the next morning we left behind our diaper bag for our toddler! We discovered this when the front desk called us later in the morning. We were too far away to return to retrieve, but we left a message for Sue in housekeeping about having it shipped to us. Sue promptly called us back, and in a few minutes had made arrangements to have our bag shipped to our home. Overall we're very pleased with our stay at this property. The two staff we want to mention are Devin, who was just awesome with our children, and Sue who was prompt and courteous in helping us retrieve and item we left behind. read more

What a wonderful, new and graciously appointed experience for this extended stay hotel. I travel a lot with a good friend, and since we each like our privacy it is important to have a suite. This way, we each get our separate areas to sleep in without bothering the other person. Maybe that is why we have taken about 10 successful trips over the last couple of years :-) This hotel was appointed with clean and contemporary furniture. Everything was so pristine, I thought the hotel was either brand-new or it was recently renovated. When I asked, they advise me that it was slightly over one year old. I would highly recommend a visit to this hotel, which offers friendly service and large and comfortable suites. read more

Oh my gosh, I loved the rooms at this hotel. The full kitchen was such a treat as I have been traveling for almost 2 months now without being able to cook. Great natural light, air conditioner with its own control in almost every room, and dishwasher in the kitchen. Very central location, close to lots of shopping including Trader Joe's. The gym had free weights and also medicine balls. Friendly staff. The 2 bedroom suites felt like an apartment, very homey. Great complimentary toiletries too! Paul Mitchell shampoo and conditioner. If your budget allows for it, this place is really as good as it gets. read more

Clean, quiet, comfortable bed, nice refrigerator and dog friendly. The people at the front desk were ok but not much Aloha. We stayed a night and had no complaints. Breakfast was slightly better than the usual Marriott fake scrambled eggs. Ha ha I would definitely stay here again. read more

So this was my first time staying in this hotel, in Redding for the first time, and staying with the brand of hotel. Check in was fine helpful- however they had to verify the rooms where clean at 6 pm that evening?!?!?!? check in was hours earlier? I get to my room go out to dinner and come back to relax! However my room is vibrating and it will not stop. After an hour thinking it was a washer or something I call the front desk. He comes up and says ohh that is the pool pump it will turn off after hours. Okay I guess I can deal only another 30 minutes at this point rather than packing and moving. Well the vibrating NEVER stopped and continued all night long! I went to go take a shower and there was hair ALLLLLL over the shower, I have short blond hair this was LONG black hair. I told the front desk about all the problems that night and NOTHING not an I'm sorry just we will talk with everyone about it. After a day of thinking I called customer care and they were even less helpful than the front desk. needless to say my next trip up here I booked somewhere else!! DO NOT STAY HERE the other Marriot propertied in Redding are MUCH nicer! read more

Five Stars! You can't beat the price for all the perks that you get. We paid $110/night for a king-sized studio suite, which includes a full kitchen with modern appliances (dishwasher, stovetop range, refrigerator, and dishes); an office area with computer desk and shelving; a comfy loveseat; cable tv; and a nice and clean bathroom with a walk-in closet. Oh yeah, and the bed was super comfy! We chose to stay on the third floor because it is pet-free. My bf and I slept like babies throughout the night, as we didn't hear a peep from any of the other occupants, which is a relief considering that is not always the case at some hotels. Parking is plentiful and there are several decent eateries within walking distance. This place serves a continental breakfast in the morning, but I skipped, so not sure what it is like. I highly recommend this place, and, if I find myself driving through Redding again, this will be my first choice to stay! read more

Staying at a hotel for an extended amount of time can really wear on you. It's all about the people that are there and your experience with them. TownePlace suites could not have found a better person then Kristin. She is so personable, nice and has such a great sense of humor it makes it as close to being with family as you can get. read more

I bought directly on Marriot websites and get additional 10% discount with AAA. I was there at 4.00 pm and checkin was quick. I like it when there is a line and a staff will walk out of the office and attend to you. I have been to hotel where staff will be busy in the office and let customer stand in line waiting for slow checkin. We had the suite with living room since we need to keep 3 bicycles in-door and not lock outside the hotel. The elevator was huge to fit 2 bicycles since we get 2nd floor. Breakfast ok and you make your own fresh waffles. The pool is small and the water is very cold. I guess it is good when day is hot but it was too cold for me but the kids love it. Room is clean, enough towel, love the kitchen and I am giving them 5-stars for value for money. I will definitely come back to Marriot Towneplace again when I am in Redding. read more

We have had a long-term stay here because of a small fire at our house. The staff is incredible! The place is only 6-months old (as of October 2013). All rooms have full kitchenettes and very comfortable beds. We were in a 2-bedroom suite and there were 3 TVs. Pool is heated to mid 80s, warm enough to enjoy while still refreshing when it's hot. Breakfast has waffles, hard boiled eggs, cereal, and various pastries and breads, plus bananas and apples. There is a bar next door that has live music on the weekends and you can hear it inside at least on the South side of the building, but it's easily drowned out by the TV. (last weekend it was really bad music, like Diary of a Wimpy Kid's Löded Diper) It stops around 10pm. Generally this is a great place to stay and I highly recommend it. read more

Great value. Room is large enough and includes a refrigerator, stove and a dishwasher. You could pretty much live out of this hotel room if needed. Even though the television was a little small, the DirecTV was a huge plus. The bed was comfortable and the A/C is more than cold enough. If you're looking for a nice budget stay or a long term stay, Towneplace definitely has good value. read more

Unbelievable. They have a kitchen in every room?! WOA! I see that some people complain that the rooms are small, but in my opinion, they really maximize the space that they give you. Very smart setup. Breakfast and front desk service was also very good. Also the wifi works flawlessly. There is a kitty that hangs out in front of the hotel often. He is very adorable. Please be nice to him. He is very sweet. read more

New hotel. I wish all hotels where new. Nothing better than the smell of new, when you walk in to a hotel room. read more

TownePlace Suites Redding - Hotels Near Me - Redding, California

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I've been working an insane amount of hours for the past year and was completely burned out. My boyfriend decided I needed to get far enough away from San Francisco that I could not run back to the office. I needed to go someplace to do nothing but relax. I booked a two bedroom suite here for four days with the intention of neither of us ever leaving, just relaxing. It was amazing! The hotel is very well maintained. The staff is very friendly and accommodating. The suite was more an apartment than what I've become used to in a hotel suite. It was exactly what I was hoping for and more. PROS: 1. The full kitchen is truly usable as a kitchen. I cooked many elaborate meals in it. 2. The bedrooms are very comfortable. 3. Each bedroom has it's own TV and climate control. 4. The main living area has it's own TV and climate control. 5. The bathroom was spacious and the massage shower head was a nice touch. 6. Outstanding value for the dollar. CONS: 1. Each room has a smoke detector that blinks two red LEDs at a constant interval. It was distracting above the living room TV and in the dark bedrooms at night. 2. Not really a Con, but us girls like a vanity or at least a make-up mirror in the bathroom. 3. No bar or restaurant. I would absolutely recommend this Hotel to anyone needing to stay in the Redding, CA area and will certainly get a two bedroom suite again when I need another mental health break. read more

So nice hotel!!. Come here and stay here. It is cheap too compare other hotel near here. I am member of marriott elite so I stayed many Marriott hotels but this is best hotel among inns. Clean & good customer service. Especially, thanks for Devan who is helping me for 2 check in and out, so pretty and kind lady and also very pretty voice too. Thank you. Also, I thank you for house keeping lady too. So good. We have plan to stay only 2 nights but we decided to stay 1 more night in here too. Handy men also very nice and professional. Thank you... All people working in this hotel are very professional. read more

Our 18U Allstar softball team stayed here for our nationals tournament in Redding in July 2019. I have to say they did a fantastic job of taking care of all of our families. Everyone was super sweet but there were 3 people that really stood out. (Trina) worked to make sure that the breakfast food was always filled to feed our hungry families with a smile on her face. (Kristen) that worked the front desk was extremely friendly in helping our families with check in and check out, laundry, etc... Last but definitely not least (DEVAN). She was extremely efficient, friendly, had a fantastic sense of humor, made our team cookies when we were arriving late after a game, handled our parents like a pro and provided some of the best customer service I have ever experienced in my travels. We highly recommend this hotel and their staff!!!!!!!!! read more

The staff was friendly and the two bedroom suites are wonderful. But at the end of a long day we came back to an unserviced room. They did not step foot in our room. The trash still needed emptying, no fresh towels, etc. I went downstairs to inquire as to why our room had not been cleaned and was told that they show it was refreshed. I told them Boone had been there. They said they could give me a trash bag to empty trash and put bag in hall. I did nit pay these prices to empty trash. It is a pet friendly hotel which interprets to listening barking throughout the night. The lack of awareness by the front desk as to what was happening in hotel was frustrating. There are other options read more

Everything was clean and as expected... though parking can be a challenge if you arrive late!

Absolutely superb experience! I travel frequently, and have for decades, both for business and pleasure -- and have never experienced a more attentive and anticipatory staff, especially the front desk. We were a large group with 8 rooms and they were wonderful and organized. They even had small gifts upon check-in for those with young children and even a small service dog we had with one family. The breakfast was very good, plentiful and convenient. Whether you are spending one night or a longer visit, this is the place in Redding! read more

The room was clean, nicely furnished and looked well maintained. The kitchen was a bonus as it was nice to keep ice in a freezer overnight and have real plates to use to eat out take-out Pizza on. The staff was friendly and the breakfast buffet in the morning was sufficient to grab a banana and yogurt on out way out. No issues with parking and easy to find off the fwy. Cannot speak to the pool unfortunately as we arrived late and left early on our road trip pit-stop. One little extra that I found unique to a hotel room was there were drawers in the bathroom vanity. Awesome not to have the sink counter cluttered with all my stuff. read more

Nice hotel it needs some upgrades beds are not comfortable and the staff was pleasant read more

TownePlace Suites Redding - It was a pleasant stay with the exception of incorrect billing and riding in the elevator with trash - Hotels Near Me - Redding, California

I will look for TownPlace Suites the next time we travel! It was perfect for our large family! The two room suite with the kitchen was exactly what we needed! And, at a reasonable price! So clean, updated and a great continental breakfast with hot foods and protein!! Stay here, you won't regret it!! read more

We stay here several times a year due to kids' sports in the area. Always great customer service (especially Devan), very accommodating to our team, great rooms, love the kitchens, and the rooms are comfortable. We love the Towne Place Suites! read more

TownePlace Suites Redding - Towne Place Suites in Redding feels like home. - Hotels Near Me - Redding, California

The beds are so hard and uncomfortable. Housekeeping didn't even sweep the kitchen floor or wipe down the kitchen table. The sofa bed was ridiculous they might as well have just let you sleep on metal rods. When we asked if we could have a different mattress that might not be worn down so bad for the sofa bed they said we don't do that. Their solution was to give us a comforter to sleep on top of. Needless to say if you have a bad back or are used to sleeping on nice beds when traveling do not book a stay in this hotel. Pregnant women people with back problems beware. read more

We've stayed at TownPlace Suites every time we visit Redding and it never disappoints! The rooms are always clean and the breakfast is amazing! The last time we stayed here, they upgraded us to a suite for my bday! Hailey, the front desk attendant, was so sweet and even added balloons to my room for my bday!!!!!! She's the sweetest ever! Thank you so much for making our stay so comfortable!! read more

This hotel has terrible service and rude employees. I have never been so disrespected at a Hampton hotel. The cleaning service didn't clean our room and when we went into our room when they finally did clean it they yelled at us about how our toddlers made a mess on the floor. They could've handled the mess in a better manner. Over all terrible front desk and terrible overall experience. read more

Conveniently located, friendly staff. Clean rooms. Fully stocked kitchen. Air conditioner in the room was a little noisy. All our added requests were waiting for us in our room, extra towels, pillows etc. Still a new property so I hope they keep up the clean and friendly. Only supplies in the bathroom besides the linens were soap, shampoo, and conditioner. Get a room on the back of the hotel if you do not want to hear the early A.M garbage truck. read more