Needed a space to crash in the middle of the night on our way home north. Paid bout $150 with tax and fees and arrived an hour later at around 1am. Check in was smooth and place was quiet, not alot of cars in the lot. We were given a room on the first floor, and moved our car to the side entrance closer to the rooms. Hotel area and hallways were clean. Room was decent and will do for the night. They have an outside hot tub and pool. Charging stations in the lot of EV, electric cars. Located on the main road, in good area. read more

In the first room we were assigned, the shower looked liked a river of dirt had been left to dry on it. I asked for a different room. The hotel employee checked a second room before we went to it and found that it too was dirty. The third room was room #101, it was cleaner, so, we stayed. At 4:45am, I awoke to banging and clanging on the wall behind the bed. Turns out room 101 is next to the kitchen. Staff arrives after 4:30am and starts preparing breakfast. They are manipulating large stainless steel warming trays on metal countertops, opening and slamming the oven doors and refrigerator. When I went to complain at the front desk, the man who would not give me his name, was not apologetic. He said he couldn't call his manager because they were sleeping. Staff had to have known that room 101 has this predawn noise issue...Truely a design flaw. But they don't care! Throughout the process with the hotel staff, there was never an apology nor an explanation of the poor conditions. While waiting at the front desk, I noticed the lobby the furniture is dirty and the hall carpets have big stains. Find another place to stay. read more

Holiday Inn Express Trip 5/28/2026 On 5/18/2026 I made reservations for travel to Los Angeles on business with an overnight stop in West Sacramento, Holiday Inn Express check in date 5/19/2026 check out 5/20/2026. We did check in as noted and the stay went well. Conformation #967676735 On 5/21/2026 I made a reservation for a return trip stop over on 5/24/26 check in. at the Holiday Inn Express located in Redding North Shasta Lake and check out 5/25/2026. On 5/21/2026 I changed the reservation to check in on 5/23/2026 check out on 5/24/2026 one day early. When we arrived on 5/23/2026 we went to check in and there was no reservation. Conformation #5374886703 Pin 9039 They checked with Booking.com and found out when the agent made the changes he put in the reservation for the wrong month. So luckily, they had a room available, so we checked in. The cost of the room was $190.40 no problem, we paid it. We were lucky they had a room on a Holiday weekend without a reservation. When we arrived home at the end of our trip, I checked my credit card charges and Holiday Inn Express charged me $147.38 for booking the wrong date of 6/23/2026. When I contacted Booking.com they told me that I must pay that amount because of a cancellation fee. This was not my mistake it was the reservation person mistake. All I am asking for is credit the amount of $147.38, the cost of the room that was reserved on the wrong date by their agent. read more

Quiet clean room. Convenient access off of the freeway. It's at the far north end of town. Excellent breakfast!

Decent place. Room was clean but I did notice some mold in the shower. A/C in the lobby must have been broken because it was hot and stuffy. Cassie at the front desk is awesome. Extremely easy going and a good conversationalist. Gotta retain her and give her a raise! Breakfast was okay. The guy getting it out is friendly, but he doesn't know how to cook eggs!!! Hahahaha. Coffee ran out too. We ended up having dinner at the Cattlemen's next door. Cassie gave us a card to get a discount. Really enjoyed the dinner. read more

Booked a room 2 weeks ago with 2 queens, we arrive and nothing left so we have one bed. Our room is at the end of the hall near a door that goes outdoors. That door is always open and anyone can get into this hotel right near our room. It's extremely unsafe and not secure at all. read more

I stayed at the Holiday Inn Express in Redding for my job. It was clean and comfortable. Staff was great and the lady that was running the breakfast area was awesome and very helpful. The breakfast was great. read more

Took 15 minutes to find a front desk person. TV doesn't work unless you want to watch blue colored TV. Phone doesn't work to call front desk, so had to use cell phone. Was told an hour ago that they would be right there to fix it. An hour has elapsed. Nobody here. Called again, and nobody answered. This place sucks!!!!!! I will NEVER stay here again! Yes, I am a gold member! read more

Holiday Inn Express & Suites Redding - This is how bad the TV looks!!!! What a dump!! No cover on remote battery too! - Hotels Near Me - Redding, California

I had a great experience! I came in a little early and called to see if the can accommodate an early check-in and they did. Upon arrival the service desk was nice and quick. I got into my clean room without any problem. The interior and exterior was definitely renovated. The establishment was about 10 min away from the rest of Redding so it wasn't too far of a drive and it was cheaper if you were to stay within their "downtown" area. read more

If you have a choice between the Holiday inn Express and the Holiday inn, both on this road, choose the Holiday inn Express. The Holiday inn is old and run down. You'll walk a mile to your room. What you'll like... + Staff are very friendly. + Hotel room beds are very comfortable. + Daily housekeeping. + Free parking. + Effective air conditioning. + A few working USB plugs in the room. + Decent furniture in the room. + Cattleman's steakhouse next door. + 90 minutes from Lasson National Park. What you almost certainly won't like... + Poorly maintained building. None of the exterior doors work properly. Some have been broken for years. + Terrible location. Drug addicts roaming the streets. + Filthy hot tub. Filled with foam. + Some broken USB plugs in the room. + Tiniest refrigerator on Earth. + Ice cold swimming pool. This would be great on a blazing hot day if it were outdoors, but an indoor pool that's not heated is a waste of effort. + Car break-ins in the parking lot. read more

Holiday Inn Express & Suites Redding - Hotels Near Me - Redding, California

Very conveniently located. The restaurant called "Raw" has a great happy hour. It's nearby. Totally walkable. Holiday Inn has a great reputation and this one lived up to my expectations. Breakfast is good and well attended. Credit to the nice young person working the breakfast.. didn't catch the name but this person had some very cool blue hair :). Super helpful and friendly and I just felt went above and beyond. Would definitely stay here again read more

Cassie the front desk woman was completely rude and unprofessional. Please if possible she needs to be talked to about how she deals with customers read more

I was quite disappointed with this hotel. The front desk was friendly enough (hence the two stars not one). The hallway on the second floor had a musty smell. My room had wallpaper peeling off the wall, the desk chair was broken and covered with dirt and dust, and the shower was filled with cracks that looked like they were repaired by a toddler. The best part was the fan in the bathroom that couldn't be turned off so I had to listen to that the whole time. The switch had , literally, been removed. Basically , I paid Holliday Inn prices with Motel 6 quality. read more

Holiday Inn Express & Suites Redding - Bad bathroom repair - Hotels Near Me - Redding, California

See all

STAY CLEAR AND AWAY FROM THIS PLACE ! $200 a night for a run down Motel quality , NO BREAKFAST INCLUDED, the guy when I checked in said breakfast 6-10am then in the morning the girl on the counter said only give "complimentary coffee" if you want breakfast you have to pay extra and they don't tell you that until the morning , they fooled me with the "holiday inn" because I usually stay with this branch , more like a Motel 6 read more

A Thanksgiving holiday family visit. HOLIDAY INN EXPRESS & SUITES is centrally located in Redding -easily accessible off the freeway/convenient location. The rooms are clean and spacious, beds are comfy, and the air-conditioning is quiet and efficient. Rooms are equipped with a nice large smart television and they offer complimentary wireless internet access (although I could not connect on my computer my phone connected just fine). Extras include a small safe, good sized fridge and of course-a coffee/ Keurig tea maker. I can't forget the complimentary breakfast. Our favorite was the pet policy! If you are thinking of bringing your dog --this hotel is great choice. Pet fee is charged- up to $40.00 per day. Worth it to have your fur baby with you. Note: Service animals are exempt from fees/restrictions. The Maximum number of pets per room is 2 fur babies. Perk: Staff is friendly and welcoming. Note: Stay on the top level. Although not extremely noisy- the hallway and level noise is noted past 11:00pm. read more

See all

TL:DR for the price that you pay to stay in a place with the Holiday Inn name, there are better options in Redding. Hotel isn't super clean and is understaffed. Breakfast is hectic- no pancakes, hot foods always run out quick, and it's clear they are understaffed (staff there is doing the best they can). Front desk does provide exceptional service but not enough to make up for other deficits. I've stayed at a number of Holiday Inns and IHG establishments including REGENT, Candlewood Suites, Holiday Inn, Crowne Plaza, and Holiday Inn Express. This review is being written at a time where a number of factors may be affecting quality including a busy holiday weekend (Thanksgiving), understaffing issues, the pandemic, and new changes to their protocol. The pros: I. The front desk deserves all the glory and if I could give them a rating no question 5/5 for service, problem solving, and multitasking. Krystal (I believe was her name) was exceptional at answering our questions, giving us clean towels, missing toiletries, refills for coffee/teas/coffee cups, problem solving, and juggling the issues experienced by other guests. She deserves a raise for her calm and professional demeanor. II. The hotel is pet friendly (for an additional fee) III. The fitness center and pool are quite nice Cons: I. Hectic hot breakfast. We were told that they just started serving hot breakfast which may be why there were so many issues. I stayed here for 3 nights and so far each breakfast morning has been crazy. It's not so much the crowd or lines (it's expected during the holiday weekend) but there is a severe lack of options and quantity of items for the guests. While breakfast is served from 6AM-9AM timing doesn't seem to matter too much as there was always a short supply of everything. The pancake machine was broken, the milk dispenser was broken, there was no juice, according to the staff the eggs were frozen for days (thus not served), they did not replenish the limited fresh fruit options (if you weren't there by 7-8 am you weren't getting any fresh fruit), there was no yogurt easily accessible, limited supplies of cereal, and the sausage that was cooked disappeared faster than a Black Friday doorbuster deal. Staff tried their best to accommodate the guests but it's clear they are being overwhelmed. We were eventually directed to a different room by the front desk where we were able to take some items like juice and yogurt. Thank you front desk! There should be signs or something posted so guest are aware. I checked on breakfast at 7 am and 8 am during my stay to see if things were being replenished but they simply couldn't keep up with the demand or number of guests. Not hot breakfast during my entire stay. II. Lack of housekeeping and cleanliness is less than desirable. Again it could have been due to the sheer volume of guests (thanksgiving weekend) but during our 3 night stay our rooms were never cleaned. We had to pick up new towels every night from the front desk (Krystal you are awesome), trash was never picked up, bed sheets were never changed, and while we had a keurig we never got new k-cups. (Again super grateful to have the front desk help us out with our toiletries and missing items). Note a number of the towels we were given were not used due to black/dark colored stains, the bed sheets and liners also had similar stains, and the shower itself had a lot of soap scum buildup (orange/pink). There was also a good number of dust found on the lighting fixtures on the headboard of the bed. A piece of dust actually fell onto my pillow... Again I don't think it's current staffing that's the primary issue, I think they're doing the best they can with the number of guests staying here. III. There was no mini fridge in our room and getting water/refilling water is a bit of a challenge. There are water fountains outside by the lobby but the fountain head ls themselves have green build up. We purchased water from a nearby store and brought it with us for the remainder of our trip. Overall, my biggest reason for the lower rated review is my personal desire to feel like the place I'm staying at is clean. While this certainly isn't the worst place regarding cleanliness, it clearly doesn't live up to my previous experiences in IHG hotels and resorts. The amazing staff at the front desk doesn't make up for these issues. I do not plan on staying here again in the future until some of these issues get resolved. Last shout out to the amazing front desk staff for making my stay the best that they could! They seriously went above and beyond. read more

See all

I checked in here on Friday night at ~5 pm. I left to do stuff with family until around 9pm. my daughter got sick and we woke up around 1030. while clearing the bed off we found bed bugs. I told the front staff who didn't seem to care. I haven't been able to reach a manager since then (Monday now). Generally I would say stay away unless you want bed bugs. I booked through Expedia so I cant even get a refund. This place has bed bugs. They were more concerned about who was there in the room before me than they were about the fact that I had just found bed bugs in the room. wish there was a 0 star option. read more

Me and my friends went to the Burney falls and the turtle bay exploration for an overnight trip so we booked a stay here, so we don't have to drive back and forth the same day. We booked the 2 queen suite. They have complimentary breakfast, and they are pet friendly too (you pay 40$ for a dog stay) the price is reasonable for a decent place. The parking is free and they have a couple of electric charging stations. I wished I took photos but the size of the room is pretty decent. It's clean but the carpet is old and musty, that's why I had an allergy attack that night. The breakfast is meh, we got there at 8am and they were no food, only milk and cereal and the drinks were left maybe they are understaff and we're fully booked but the other staff are trying their best to refill the food. I had oatmeal, pancake and apple juice with a cup of coffee. We didn't try the indoor pool or the gym because we were tight with our schedule and wanted to drive back early to make sure we don't hit the traffic Nothing special being a platinum elite member, they just thank you for being one. But my request of a room in a higher floor near elevator was provided. We are conveniently placed where we want to be. The AC unit is a little loud and the walls are thin so you can hear a little bit from your neighbor room, the curtains on the window should probably be replaced too because it's dirty and hard to open up. Not a bad stay. And the location is great for the price it's alright. read more

Great stay but weird breakfast experience. Had a great stay but the gentleman that serves breakfast needs to tone it down a bit. He says good morning to everyone and asks about their day and says goodbye. It's nice to see but it's over kill. He approached us four times while we were trying to enjoy a quiet breakfast. We could see other people were annoyed too. Just say hello and leave it at that. No need to visit our table and interrupt our breakfast. read more

I usually have good experiences with Holiday Inn Express, but unfortunately, this location was the worst I've stayed at so far. Here's why: The sink didn't drain properly, the shower had black stains, the computer table had oily dirty spot, and the room number tag was missing(I had to figure out my room myself). The A/C made a horrible noise, and as an IHG member, there was no greeting or acknowledgment at check-in. I brought these issues to the front desk in the morning, and the only response I received was, "Oh, okay... thank you for letting us know." At $201 a night, it's definitely not worth the price. I gave it one star only because it's conveniently close to Burney Falls and a shopping center. read more

I was pleasantly surprised by this hotel. It's a Holiday inn so I didn't expect much. I also read lots of reviews. I think people get this and the Holiday Inn down the street confused. This place is pretty new. It was clean. Yes, the door handle broke on one of the side exits. We did report it. The front desk service was very good. They were super courteous. My check in was seemless and my room was ready. Room 303 was in the corner and pretty quiet. I was worried about the freeway noise but if you close the windows, you can't hear a thing. We spent 2 nights here and it was fine. The indoor pool was cold but the jacuzzi was warm. The gym was pretty good and not very busy. The stand out was their breakfast. You can make your own pancakes. They have oatmeal, toast, cinnamon rolls, turkey sausage, pork sausage, biscuits and gravy, hash browns and omelet. Was some of it over cooked, yes. You get the same thing everyday but at least you have choices. The first day, Darryl was running the breakfast and he was phenomenal. He is a hard worker, kept the food and coffee coming. He went around and asked everyone if they needed and wished us all a happy new year as it was new years eve. Breakfast was not chaotic and there was plenty of seats. The place is so clean. I would go back! read more

See all

Cassie & Carlie were awesome! Very helpful and friendly. Please was clean and well kept. Would stay again!! Great job read more

2019: During my first stay, there was dirt all of my room floor, and what seemed like dog or baby poop on the floor and bedding. 2021: My first room smelt like cat pee, and my second room had dirt all over the bedding and cracked floor tiles. 2023: My first room was dirty with what looked like crumbs all over the floor. My second room seemed fine until you looked in the shower. There was dirt in the walls and hair everywhere. The room phone in either of the rooms didn't work, and my aunt's room had mold in their shower. 4 YEARS HAVE GONE BY. with NO changes in how this place is run. I am so extremely disappointed in this hotel read more

Holiday Inn Express & Suites Redding - broken toilet paper rack - Hotels Near Me - Redding, California

See all

There was mold in our room and I needed to get transferred because i had a newborn and a toddler. I get it there were no available rooms but there were no manager I could speak to or help us during our 2 day/1night stay. All the desk workers kept saying was "i have no authority, you would need to speak to the manager" no accountability at all was done. The MOLD WAS ALL OVER the bathroom...what I captured was only a piece of it. It also smelled like the shower curtains had that dried up stanky smell The gold star to this place was a sweet guy that worked breakfast and went out if his way checking if anyone needed anything read more

Holiday Inn Express & Suites Redding - MOLD in our room. It was all over - Hotels Near Me - Redding, California

Robin in reservations was wonderful! Courteous, respectful and kind! She handled our requests as we booked two rooms. Gail Woodford made the reservations under her name. When we arrived Carly the front desk attendant was equally was kind, respectful and courteous. She answered our questions about the amenities and places to eat dinner. Two of the finest staff members. The morning front desk attendant and breakfast manager were very accommodating to us as well. One recommendation...the odor in the 3rd floor hallway is repugnant. read more

This is a very nice location for a Holiday Inn Express. I needed to stay here as my new apartment is being painted, so it's no so bad. The room was clean as usual and the WiFi worked just fine for streaming HD Netflix. Breakfast is good, with the usual eggs, biscuits and gravy as well as the amusing pancake machine. Breads and muffins were available as was coffee 24/7! I do love the cinnamon rolls! You culd gain weight eating these! Service was good and friendly from the staff, no probs there. I'd stay here again if I needed to. read more

See all

Smooth check in and check out! Thank you Carlie and Jayden. Lovely staff and clean hotel. Great breakfast served by the most attentive attendant Darrell! read more

We had a great stay. It's in a safe area, plenty of restaurants and stores to go to nearby. The staff were very helpful and nice, I spoke with Ashley and crystal, both were very helpful with a issue I was having. The rooms were clean and the beds were nice. I had some minor issues. The coffee was empty at 10 Am, nothing at all. Not a huge issue but they do talk about it being available 24 hours. The pet relief area didn't have any poop bags, so it would have been annoying had I forgotten mine. Overall it's a great stay, I'd definitely stay here again! Plenty off hiking and a great Chinese food right across the street read more

Gross. Lifted the blanket and found a public hair. The pillowcase was white but slightly see-through and I could see some kindof hair between the pillow and pillow case. Obv didn't get changed between guests. Door wouldn't close by itself, needed to be slammed. If you walk thru and let it close behind you, it would get stuck and stay cracked open. I could muscle it closed but an elderly person probably wouldn't be able to. Latch on the inside of door was very difficult to close and super squeeky. Door obv needs to be re-aligned. Ice machine was broken Toilet paper roll was half used and they refolded the end to be fancy... not sure if this one is gross or not but for like $180 I feel like It should have been new. The gym wasn't the greatest, they did have weights but nothing smaller than a 15lb dumbell. There were a few pcs of cardio equipment - tried the elliptical and it was decent. Not having those smaller weights was annoying tho. Im a very active person and those lighter weights are what most people need. I tried going swimming after breakfast around 6:30 am but the door was locked and they said its not open. It was however open around 7pm when I went in to see how it looked I booked this place because I love the breakfast spread, its always amazing. The dude wiping tables in the breakfast area at 6:15am was super cool and was probably the highlight of the stay. He needs a raise. Also the front desk girls all seemed nice. Thankfully I brought and extra sheet and pillowcase and made it work with the nasty bed honestly for this price I probably won't be back. Ive stayed at motel 6's that were cleaner. The breakfast was still super bomb but not worth it. A+ for initial impressions, but if you look slightly deeper then that, the pube was a deal breaker - grade = F read more

I enjoyed my stay here at the hotel, you know what to expect at Holiday Inn Express. What stood out to me at this location was the staff Cassie at check in was kind, informative and got me to my room quickly. Breakfast was great the man working the breakfast is very sweet. read more

We've had an amazing experience. Check-in was a breeze. Carlie was very mindful of our needs and accommodate us promptly. We really enjoyed our stay here. Thank you once again. We look forward to our next stay. :) read more

This place is awesome, everything's always neat and clean, the customer service and room service was great, the breakfast was awesome, the cafeteria area was beautiful, with 2 beautiful gigantic flat screen televisions , great gym, beautiful pool and hot tub area, this place earned five stars from me. read more

See all

Thank you Cassie & Carlie, from Front Desk. Your attention to detail from check-in, laundry room with other guests, and opening the dinning room for me to read in peace. I cannot thank you enough. I hope this review helps a new client make a great decision. This is my second time back. Yes, I recommend this Holiday Inn Express because of you two and enjoyable stays. read more

Never again! Was told would receive 10% discount for AAA membership-that was a lie. Was told could not print receipt at time of check out-insisted on getting it. Finally did and was told manager would call on Monday to follow up with fire alarms going off at 4:30am forcing everyone to evacuate and wait 16 minutes for fire dept to show up and another 30 minutes to tell us the building was clear to go back in but unfortunately the hotel staff did not know how to disarm the blaring alarm and flashing lights. The fire dept was not able to disarm it either. Hotel staff informed guests they were contacting IT to see if they could disarm the alarm...really? (Saturday at 5:45am) just go back to my room and listen to this alarm?? Sat in my car because it was very cold until they finally figured out how to put it on silent just lights flashing. Back to our room to try to go back to sleep...wow fun night for us Still waiting for manager to call us regarding overcharging us and horrible night. Called corporate and opened a claim. Pending a follow up from them. Would give a negative rating for customer service from the hotel and corporate. Simply NEVER AGAIN Happy to take my money else where! read more

I have stayed at this Holiday Inn Express numerous times, I always have a good experience every time I stay here. Cassie at the front desk always checks me in, she always welcomes me with a smile she remembers me every time, that type of customer service is rare these days. I always stay at Holiday Inn Express's because they are usually the same everywhere but I keep coming back to this one in Redding CA because of this staff they are all wonderful. read more

Positive: The rooms are clean and bed comfortable. The problem is that there is zero ability to sleep here. Travelers are so rude. No one to regulate people being loud, kids running halls with parents when trying to sleep in the night. Loud music upstairs room and what sounded like thunder of constant walking back and forth. Banging constantly echoes the halls. So if you need to sleep don't stay here. It's the 2nd try. I realize it's not the hotel but society that has zero respect for others. Guess I'll buy a trailer to avoid sleepless nights. Or stay somewhere else. Sad people don't think of the other rooms around them in the night. read more

Clean, shiny, super comfy. I was there with a huge group of high school mountain biking team riders, and they took excellent care of us. The breakfast buffet isn't just some shriveled Danishes in plastic wrap. No, we are talking about biscuits and sausage and gravy, two kinds of omelettes, juices, cereals, breads and a weird-ass pancake machine that I managed to miss. The beds are comfy and the sheets are silky! 4 gorgeous pillows on each bed. Highly recommended!! read more

2.5 stars and that's for the customer service from Krystal alone, who handled the reservations, multiple questions and even towel duty (they are understaffed here). Rooms were mostly clean as expected from an HIE, however the bathroom lacked a vent and there were some sketchy stains in the tile grout. As other have noted, the "hot" breakfast was abysmal but I was able to get a toasted bagel and watered down coffee. All in all, if you must stay in Redding en route north or south, this is an average option and not very representative of the usual quality from this chain of hotel. read more

If I could I would leave no stars. Absolutely terrifying service Jill the receptionist was so rude and unprofessional. Upon check in she was rude and tossed the pen at me and gave me attitude as I checked in with my family. Was not welcoming and when we came later in the day to add a night for the next day things escalated with Jill. She refused to let us get a room in person wanted us to go through a third party and didn't want to help us. There was another employee as well a younger lady who didn't say much until a customer who was there saw everything and decided to try and help us. He told her the way she was handling the situation was very unprofessional and she was being completely rude to me when and Jill asked him to shut up and go to his room. The situation was disgusting the service was traumatizing i literally paid to be talked down to and disrespected absolutely horrible. She then charged us for another room and didn't provide us a receipt. When we asked for the receipt she got upset and was very condescending. I then had to say something to her I told her she was rude and it's her job to provide us a receipt from the transaction she charged us and she went off raising her voice saying she didn't need to do anything. She printed it and placed on the table I asked for her manger and she said we have no manager here which is absolutely bullshit. And the guy who was there states they do have a manger her name is serenity and the other employee called her. But didn't let me talk and told her there version then walks out and puts it on speaker and I explained the awful service we got and how Jill tossed the pen at me and Jill shouted I don't recall doing that. she lied in my face and Serenity asked her to walk away and get away from the desk but she didn't comply until the third time she was told to leave. Horrible experience would not recommend. I never received an apology from Jill nor her manager serenity .I asked for a refund on the charge for the second night and again was not given a receipt. Me and my family no longer feel comfortable staying here and will be staying elsewhere. read more

The easiest and quickest check in with the two front desk ladies, Cassie and Carlie. They offered great dinner recommendations to Cattlemen's where you get a discount for being their guest. Thank you ladies for your kindness read more