Decent place to stay. Recently remodeled- Very clean, has indoor pool-and very friendly staff…read more Allows dogs for$25/ night. ( i miss when they were free before Wyndam bought the chain). Hotel is centrally located and has free parking. Now the meh- the room layout was awkward- bathroom door was in the way of the front door. AC was noisy. Bed linens were plastic ( poly blend).bed was ok- sagged a bit on the edge. Breakfast was free - waffles, eggs, oatmeal but lacked bacon or potatoes or jams. All in all-. it was a good value for the money and I would stay here again. Though I would probably look for something a bit better next time.

First the bad: room is a bit dated but clean. Furniture in the lobby and dining area was well…read moreworn and needs to be replaced soon. The end doors are taped into the open position which doesn't give a great deal of security. Check-in was a bit impersonal, robotic and when asked about a local attraction, the clerk just pointed to a wall of brochures. The Good: the room was clean and the beds with clean fresh linen. Beds a bit firm for me but that is just me. The pool was heated and larger than most hotels, enjoyed the in-door warm pool! Breakfast area was well stocked even near ending time. The entire serving area as well as seating area (with the worn furniture) was spotless; they are to be commended. The food was served hot and I got the general impression they took pride in their service.

We stayed here over the 4th of July weekend. It was a last minute booking and we chose it because…read moreof the location and the pool set up. The first thing to note is that this hotel is one of two and they are located directly across the road from one another. We opted for a ground floor room. It allowed easy access to a patio and that was great with a toddler. The pool was excellent. We spent the entire 4th there. The one issue we had with the pool was the setup of the food cabana. They offered a decent selection however they were only able to make one hot food item at a time. One of the items that they offered was pizza. It took 15 to 20 minutes per pizza. If you had multiple people in your group wanting pizza, they were not going to be out at the same time. That being said, the portions were generous and since we were there all day we were fine with the rolling out schedule but if you're ordering for a bunch of kids that can be a big issue. The pool was clean and everyone was respectful of the other patrons. We loved the little river that they had. It was nice to be able to walk it with my toddler. They provide tubes for it. The rooms were comfortable and there were a ton of food places nearby. We didn't utilize their breakfast options and frequently got food elsewhere. My daughter's favorite was dunkin (because who doesn't want to start the day with pure sugar). All in all, we would probably stay there again. It was quiet. Things went smoothly and the front desk was responsive. The hotel is not very fancy but meets all the basics.

Terrible customer service! I was hurt at the pool and had to check out 2 days early. 8 days later…read morestill waiting on a manager to contact me! They refused to give me a receipt said I had to talk to a manager! Every time you call they give a different excuse why a manager isn't available to speak to you. They will not even give you the managers name. Today the excuse was the manager was in an interview. When I asked their name the person on the phone said she didn't know! Really!!! Room A/c made loud noises just kept coming on and off. Your view of the mountains was looking across the pool area at the Convention center. If you had the right room you could see the mountains tops. Breakfast was really disappointing for a high end hotel. Crappy eggs, sausage, runny oatmeal, bowl of yogurt with mixed mushy fruit next to it. You could make a waffle if the machine worked. Same breakfast every day. Paper plates and cheap plastic utensils. Rooms needed to be cleaned better. Lots of dust. You can only have your room refreshed every 3 days or there is an extra charge. Had to exchange the towels yourself and empty your trash! Did not expect this from this type of hotel. Do yourself a favor stay at a name brand hotel!

We chose Drury Plaza Hotel solely based on location and price, but when we saw the perks like free…read moreparking, free breakfast, and 5:30 Kickback, we were sold and stopped looking elsewhere. Drury Plaza Hotel in Pigeon Forge is brand new and was opened to the public on July 30, 2025. It's a 10 minute drive to Dollywood, 2 minutes from The Island in Pigeon Forge, and a few minutes from the strip (or Parkway). It's incredibly convenient to local attractions without all of the noise and traffic. We visited Pigeon Forge for my birthday weekend and my husband spent a little extra for the top floor so that we could have a better view of the mountains. Parking is easy but there aren't a ton of options to park in the shade, so do be aware that you may have to park on the second floor with no shade or the gated parking lot that isn't shaded. The hotel is beautifully decorated, clean, and inviting. The staff are all very kind and hardworking. Whether it's the reception greeting us as we came and went, the staff in the dining area cleaning up, or the housekeepers, everyone was respectful and pleasant. Our room (810) was clean and very well stocked. The bed and pillows were comfortable and overall, the floor/room was pretty quiet. Our view was okay, mainly overlooking the parking lot but the mountains behind it were beautiful. Drury Hotel is very pet friendly and the rate is $50/night. There's grass surrounding the hotel and is right next to a river trail. There are also pet cleanup stations as well. When we checked out, the receptionist gave my dog a treat bag and a strawberry dog toy. It felt so special! Breakfast was always hot and well stocked with choices like home fries, yogurt, cereal, biscuits and gravy, breads, waffles, pancakes, oatmeal, eggs, and tortillas. There is a beverage station with fruit juice, coffee, and a soda fountain. 5:30 Kickback starts at 5:00 at this location and it's such an amazing perk to staying at Drury! There are snack options that changes daily and each adult over 21 receive three free alcoholic beverages each night of their stay. We truly enjoyed our stay at Drury Plaza and will definitely start looking to stay with this particular chain from now on.

We had a wonderful stay here. Newer hotel. Staff was very welcoming. The breakfast buffet was…read moregreat - big variety of options. We weren't able to take advantage of the complementary food and cocktails in the evening but it was a pleasant surprise to learn of that offering. Would definitely recommend staying here.

Family friendly stay close to all the attractions. I booked…read morethe Creekstone Inn, due to its proximity to various things up in Pigeon Forge and Gatlinburg for my family this past weekend. I wasn't sure what to expect based on the reviews and a lower rating. However, I was very pleasantly surprised. The Creekstone is located at the tail end of the strip going towards Gatlinburg but it's not on the mainstrip part of it is one street away and the other building is across the creek and down a little more. Which means it's in a great location for both places without all the noise of the street. When traveling with kids that's a very nice thing. When I checked in the person at the front desk was super helpful and nice. My husband and son were coming later and my 7 month old daughter and I were checking in early. He explained that we were in the second building the one across the creek and down a little and how to get there. So we checked in grabbed our keys and headed out. Found the other building super easy and started to unload. This was where we had the only problem the whole stay. We got to the room, she was cranky due to nap time and I couldn't open the door. The light turned green but the door wouldn't budge. Luckily, I had seen some housekeeping personnel on the first floor, so I went down for help. The person, who I assumed to be the manager came up with me and it was a simple issue. The handles on some of the doors were opposite. The handle needed to be lifted up instead of pushed down. Quirky yes, but not bad. The room was clean and spacious with a separate area for when my son came. It was nice we weren't on top of each other. Each room had a balcony facing the creek and you can watch the ducks and geese and little critters from your balcony. My son was super happy to spot what we thought to be a little muskrat hanging out down below. Breakfast is offered daily from 7-10. They have a variety of things from hot to cold items, such as eggs sausages and waffles along with cereal, yogurt and fruit. Plus other things too. Between all of us we probably sampled the mass majority of it. It was all good. It was hot and fresh and honestly a lot better than I expected. For me this place was an unexpected gem. Everyone who I met with, or asked for help from was super kind and helpful and knowledgeable. The rooms are clean and quiet. Yes, if you are in the second building you have to drive for the breakfast that's included, but, that second building is gold. It's quiet with no street noise, just the creek if you opened the door. I would definitely come and stay here again.

Stayed here in August for Jeep Invasion, front desk staff was great and Eric the manager was very…read morehelpful from the time I booked it.

It is a newer property and atop a hill. While I was unsure about getting to it by car, the name of…read morethe hotel is in large white letters atop the building. I arrived after 1:00 am and was greeted by a friendly night clerk. He told me of the amenities. I tend to be a green traveller and prefer to turn down maid service. There were ample towels and wash cloths as well as plugs for my plug-in devices. The mattress was thick and firm. The room had a shower (no tub). I did not inquire if tubs are available in any of the rooms. (Perhaps you might want to ask them and let us know). The property offers a breakfast buffet, but it is not included in the price of the room. I tried it once and it was adequate. The omelet style eggs were perfectly round and the sausage patty was too spiced for my taste. They had waffles that the guest could prepare him-/herself with an electric waffle iron. They also had biscuits and bagels. Parking was not a problem and there were a number of stations for electric car charging. The only two complaints that I had were the coffee (supplies were limited and the front desk didn't have any). I had to wait for the next day and ask for a maid to give me some. The room also had a steam iron, but no ironing board. I didn't bother to ask. The air conditioner worked well and was not overly loud. The television was a little difficult to work, but I do not subscribe to cable so that lack of knowledge is on me. I would recommend property as a good, clean value. It is easy to access from roads to The Island, Gatlinburg, and most commerce in Pigeon Forge.

Overall: Average…read more This hotel is okay. I'm sure there are better and I'm sure there are worse in the area but a few things you should know before booking. Breakfast is not free and what's offered is pretty average for having to pay for it. You'll get a better free breakfast at a Hampton suites than the one you pay for here. The front desk staff is medium helpful but will glare at you if you ask for things like a spoon for the ice cream you just purchased from the lobby or to explain the incidental policy. This is a hotel that charges you for literally everything. They do not offer free toiletries if you forgot them but they do have most of the basic things available for purchase in the lobby. They don't have microwaves in the rooms but they have a communal one in the lobby. The mini fridge's are the half sized ones making keeping much of anything in there a challenge. My room floor looked clean but after using a light colored exercise ball and rolling it back and forth, it turned almost black. One of the lights in my room also seemed to be shorting and only did a strobe light effect which was super annoying and my closet door would barely open. Not to say that all rooms are like this but they definitely need to do a maintenance walk to make sure all rooms are up to par. Pros: 1. This is walking distance to the leconte center 2. The beds and pillows are very comfy. 3. You get amble towels from the start 4. The pool area is open until 10 and has fun water features for both kids and adults alike. 5. Free parking and plenty of it even during busy events. 6. The hotel lobby has a full bar

As local content creator here in Gatlinburg, Cherokee Lodge is very nice as my friend was staying…read morehere ..Clean and only mins away from Old Mill Pigeon Forge

Love this place. Highly recommended. Clean rooms and excellent pool and slide. Rooms are roomy…read moreand comfortable

When I made the reservation through the Wyndham app, this property is listed as Hawthorn Extended…read moreStay. Our GPS listed this address as La Quinta. The building has both logos, so I guess it's both? We rented a king bedroom with kitchen. The room includes a full size fridge and microwave, a deep sink with spray nozzle and a two burner cook top. If you want to cook, bring everything you will need: pans, food prep items, plates, forks, dish soap, paper towel, bring anything you may need, because they have none available. I did know this in advance, and wanted to pass it on, jic you didn't. See photos for room layout. The breakfast bar serves as the desk space. There is a narrow closet to store luggage and an enclosed closet with a few hangers and drawers are under the TV. There was enough counter space for food prep in the kitchen and just enough space around the bed to navigate. The bed, linens and pillows were comfortable. Heating/cooling worked well and was quiet enough. Besides two counter height chairs there is one additional seat by the bed. Floor is wood laminate with a carpet under the bed. There are two bedside tables, each with a lamp, two USP ports and 2 plugs. Plenty of towels are stored under the vanity. A good amount of vanity space, tissues and TP. Water did take a bit to warm up and during the morning, pressure was lower than at night. The lobby is bright and includes soft seating. Breakfast area is a good size with coffee available all day. The buffet area is large with both hot and cold options. The exercise room is near by and includes free weights, weight machine, two incline treadmills, bike, elipticle and more. It is also nice and cool in there with clean towels and water. Portico in front to load/unload with carts stored in the vestibule. Parking is past the portico on the side of the building. Use your room key to enter by the door there. A nice outdoor pool is available at this side of the building, before the parking area.

Very bad experience at this hotel. I selected this property on Expedia because it met the specific…read morecriteria I needed for my business trip. There was no internet for hours around midnight. I bought it up to staff but as you can see in video. There was nothing they could do. When I called the GM, Trish Lay, it was an opportunity to make things right, but instead I was told they would not be giving me any type of refund. Their argument was that it only goes down for a few hours, "not a whole day" (and this happens regularly). A customer should have the convenience of using the services they paid for whenever they need them during their stay, not only when the hotel thinks it's ok.. it doesn't work like that. I was exhausted after traveling and needed to upload very large files, which I couldn't do using my phone's hotspot. I was told I would get a refund in the morning, but of course that did not happen hence me leaving this review. In person, they didn't care to resolve the issue, and over the phone, they didn't care either. Don't stay here.

We booked The Inn on the River because the website showed a charming, cozy inn right along the…read moreriver. It definitely delivers on the cozy atmosphere and river views -- and yes, there are plenty of geese to remind you you're by the water! Check-in was seamless, and the front desk staff were friendly and welcoming. They have a nice 24/7 drink bar with instant coffee and tea, plus another bar with juice and tea options during breakfast and again in the evenings (7-10). Small touches like that were a nice surprise. As for the room, it was a good size and overall comfortable. The beds were great, though I did notice housekeeping service declined a bit as the week went on. Towels varied in softness, and the complimentary toiletries were below average -- I'd recommend bringing your own. For a listed 3-star hotel, I'd rate it closer to 2.5 stars. The property is clean and cozy, but for the price point, it could use a few tune-ups. That said, I'd stay here again, especially if you're traveling with family or kids. The pool and hot tub area are nice, and the continental breakfast was fairly decent. Tip: If you're staying on the first floor near rooms 110-120, you might want to request a different area unless you're an early riser -- hallway noise can be noticeable from people coming and going in the morning.

The Inn is on the river, but we had a view of the parking lot. Overall I have stayed in better…read moreand in worse so that is the Okay score. Checking in and anytime I taked to the staff they weren't friendly but responded to the questions. The room was okay again and the same with bed. They have a "hot" breakfast but the food is meh, but you can eat on a patio next to river and watch the geese and ducks.