I stayed at the CY for one night during my visit to the Smoky Mountains and I must admit, it was…read moredefinitely my best night ever! The hotel is clean, comfortable and very welcoming, giving me the best sleep I could ever imagine. My room was ready early, so I was able to check in and still spend some quality time at The Island. Even though my room was next to the elevator, I never heard it once throughout the night (I guess I was pretty tired from the weekend in Gatlinburg, but still). The balcony was clean and provided a great view of the city too. Plenty of toiletries available in room (shampoo, conditioner, and body wash provided) and a market at the lobby to buy a quick snack or drink. The bar at this hotel is nice and cozy with a television for your sports viewing pleasure. Definitely will want to stay here again when I am back in 2027.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

This place was amazing!! If you like Christmas as much as I do, I would highly recommend!…read more From the moment you walk in the doors, it looks and smells like Christmas. Very friendly staff. Breakfast was great. Don't even get me going on the lazy river and outdoor hot tub! Rooms were nice and big, clean and very christmassy also. Can't wait to go back next year!!

Day 2- breakfast staff was much more friendly. They seemed to be much more inviting and helpful…read morein their service. This we appreciated. I'm not sure where we've gone wrong. This place was the place to stay. Staff was once super friendly and seemed to care.. not any more. Day one breakfast, the hostess was so friendly and greeted everyone. The lady cleaning the dining area too was very friendly. But the serving staff in the breakfast area treated us as if we annoyed them for being there. The hotel is clean and beautiful. Our housekeeping staff member was so very friendly as well. Now the gentleman at the front desk with the short beard.. he needs hospitality lessons. We come back because it is clean and our children enjoy it here, but it's become harder to return.

The people who work there are so nice I made a mess up and there help me with a smile worker: Jasonread more

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

We stop in here sometimes for the amazing food or mini getaways. Check out the stone soup. It's…read moreamazing. The ranch dressing is the best I've had. The rooms are very cozy and quiet.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

Location, cleanliness, friendly service, comfortable beds will definitely stay again!read more

Head to Gatlinburg and stay at the Margaritaville Resort…read more This hotel has seen better days. We had a basic room with two queens overlooking the creek. The bathroom had a vent with tons of rust, the paint was chipped all over the walls. Beat up and scuffed furniture. The patios were sad and depressing. The patio door was broken and did not lock. The view is "sad creek with creepy parking lot." The hotel also gives a complimentary margarita coupon to guests. We do not drink alcohol. When I went to the bar I asked the manager if we could trade it in for a non-alcoholic margarita or NA beer and they said no, only alcoholic margaritas. How ridiculous! Not even a freaking mocktail margarita! After staying at the Gatlinburg resort property this was a huge let down. We have since learned they are two different franchise owners. Suffice to say, we were going to stay two nights. We paid for two and after one night we left and booked a room at the Gatlinburg location instead. That's how bad it was.

Viloyat in the Fox Den Restaurant was an amazing server! Very knowledgeable! I am not sure why they…read moredo not promote their restaurant, because their pizza and burgers are the best ever!

My worst Hilton experience ever. I am Hilton Honors member and have stayed in all different types…read moreof Hilton properties all over and this by far was the worst. We had no hot water (repaired hrs later), walls were stained, stains on the bed, and the carpet was filthy. Its in a great location in Pigeon Forge it's in close proximity to everything but you would have a better quality room at a Super 8. I will never stay here again nor would I recommend anyone staying here.

My stay was great! The breakfast was very good, the room was very clean. Sitting by the babbling…read moreriver was very relaxing and enjoyable. If you want a room facing the river, you have to ask for that in your reservation (they have rooms facing the river, and other rooms facing the parking lot). We stayed in a river-facing room, and it was great. Staff were all very friendly and I will most definitely stay there again if the opportunity arises. There are ducks and geese, and we even say a crane in the water. Within walking distance of several restaurants and attractions, right on the main drag in Pigeon Forge.

Breakfast has several options and slight changes depending on the day. The place does fill up but…read moretables open quickly. The cookies are amazing and love the popcorn at night. We had river view which I would always suggest. Service was nice and friendly. My only complaint was that the beds aren't as comfortable but the place is clean and welcoming.

Book this place and book it FAST!!!!…read more For $107, we got breakfast, two clean queen-sized beds, a refrigerator, a microwave, a modest view of the lake, AND a fireplace. The is a full body mirror, a sink and mirror with towels outside the bathroom AND another mirror and sink inside the bathroom. We got lucky and got the very last room! It was a full house, yet there still managed to be five extra parking spaces. Did I mention that there is also a pool and the front desk lady was so sweet. There is also an additional fireplace by the pool and pool towels!!! I couldn't have asked for a more restful, cozy night. I'm still so surprised they have a fridge and microwave. They don't even do that in most places anymore. They dont charge you for opening the fridge either!! Also, I'm allergic to pet dander and they said that they made sure that every time a pet is here, they clean is well. I believe them!!! No allergies for me!!! Breakfast is still at 6:30-9:30am. There is now liquid soap and conditioner in the showers.

Wowowowow, where do I start?!…read more Pigeon Forge is a mountainous Vegas-like touristy town. There are tons of hotels, some are great and others...not so much. Those great hotels are often going to cost a pretty penny while those more affordable ones are going to be a bit rough around the edges. So where can you stay in Pigeon Forge that isn't going to hurt the bank account while giving you a relaxing stay? Well look no further...Twin Mountain Inn & Suites is excellent AND affordable! I'm a Hotels member and when I saw Twin Mountain Inn and Suites' 5 star reviews, I was curious, especially because at the time, the rates were about $97/night AND pets are only $20/night. Not only that, the room had a river view with a balcony, fireplace, and free parking. Now, I've kept this hotel on the backburner on my account. Last time we visited Pigeon Forge, we stayed at Drury and spent so much more on a "Mountain View" that overlooked the parking structure. So, this time, I decided to go with my instinct and book with Twin Mountain. Boy, am I glad we did!! We stayed on the third floor. Don't let the cover of a book fool you. The parking is easy but can get full pretty quickly, true. However, the room was probably on of the cleanest hotel rooms we've ever stayed in. The beds were comfortable. The shower was hot and had good water pressure (albeit, no conditioner or body wash-just a small packaged bar of soap. There were two small bottles of shampoo). There's a microwave and mini fridge in the room. I also liked that there were two sinks, one in the bathroom and one just outside of it (vanity). This was convenient for two people. The AC/heater was powerful, too. The fireplace is timed and creates a cozy atmosphere. The balcony overlooking the river was peaceful and there were two plastic chairs and a little table out there to sit and enjoy the view of ducks and geese. Twin Mountain Inn and Suites is close to the strip but away from the flashing lights and noise. It's a great location! Breakfast is included and had biscuits and gravy, eggs, yogurt, sausage, fruit, cereal, and one waffle maker. There's fresh coffee and a juice machine, too. It was a tight squeeze as it was very busy for 7:30am so I decided to get one biscuit and gravy, two sausages, and a yogurt to take back to the room, which were all very good. There's a drink vending machine outside of the lobby and one near the parking lot. The elevator was convenient and they also had luggage trolleys, too. This was an outstanding stay for one night and I wish it had been longer. I highly highly HIGHLY recommend staying with Twin Mountain Inn & Suites for your next stay in Pigeon Forge.

I love to take road trips and Tru by Hilton always seems to be a big part of it. What says time to…read morerelax more than a night at Tru? Well, maybe a many places but not at this price point. Like other locations this Tru has all the bells and whistles! The activity board that lists area shopping, eating, and attractions highlights, the relaxing color scheme, clean rooms, complementary toiletries, sustainability features, and delightful staff! Now this particular Tru was just a pit stop so I didn't spend the day exploring Dollywood, but her recent passing made me think about this fun stop. The Smokey Mountains are also nearby. I left around 8:30am and was eating brunch in Asheville NC by 10:30am. I was trying to remember where I ate dinner the night before, but I know it was walkable after crossing the main drag. If you find yourself needing rest after a day in the saddle this a good option, but I would reserve early in the day while there are vacancies.

We used to stay here before switching to another hotel closer to the attractions we come for, but…read morethis trip we were coming in late and booked on the way. It was super reasonable for one night to bed down before moving on to our other destinations. This hotel is clean, has enough room, and is all you could want in a place to stay. It's located up above the island area and is near the baseball thing. I don't know what it's called but you'll hear your fair share of walk up songs bright and early if you stay on the backside of the hotel. The beds were very comfortable in my opinion. I have an achy hip and leg most days and even my own bed kills me. This bed had me sleeping like a baby, even with my four year old beside me. We arrived at almost 11pm and the staff was nice and welcoming and there was tea and coffee available in the lobby. They do provide a breakfast in the lobby in the morning and have games and seating areas for families. Would definitely recommend staying here!

Have stayed here a couple of times and every time they have gone above board to assure a successful…read moreand comfortable stay. The staff (housekeepers) included ~ they make sure you have enough of things you need before leaving! During the day if still on the premises, if you need something that you forgot to ask for you can visit the laundry room and receive your requests. I HIGHLY RECOMMEND THIS HOTEL FOR YOUR NEXT STAY AND YOUR FUTURE VISITS AS WELL!

Clean and very nice employees .. Safe place to stay and enjoy !…read more Only place i stay for years