My wife is the one who generally brings the dry cleaning to them, but when I have, he's always been…read morevery nice and accommodating. The prices are in line with those in the area, and this one is very close to my house.

Horrible. They should disclose fees if there are extra charges for next-day. $72 for a suit and 6…read moreshirts

I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected…read moreto paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service.

This is my first time using a dry-cleaning service and I am so impressed with their courteous,…read moreefficient manner and truly wonderful work. Items cleaned included blankets, dresses, silk purse, and suede skirt. They were honest about which items would be dry-cleaned, washed, and hand-washed, and that it is all done according to either the instructions on the garment or the material if no instructions are available (such as my purse, having no label or instructions). Every piece came back in wonderful condition. Especially happy with my suede skirt!

Tried to call for information on dry cleaning down comforter. No one answered during business hours…read more& recording said voicemail not set up. Seems to not be a very good way to do business for relatively new customers.

Cheapest store in the area for tailoring perfectly dress pants within two to three days, friendly…read morestaff, ample free parking lot, located near a Panera Bread and Roche Brothers, etc. I am looking forward to try their dry cleaning services. The store doesn't offer a loyalty card program.

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I recently brought a comforter to be cleaned and pressed. When I went back to pick it up, I didn't…read more realize until I opened it that it had not been pressed and was. full of wrinkles . I brought the comforterback to the sales person and told her that it had not impressed at all. She took my information and told me that she would get back to me. Proximately 10 to 15 minutes later we received a phone call saying it ready for me to pick up. We went back and picked up the quilt and took it home. When we opened it up still wrinkled. I immediately called the woman at the cleaners. She refused take any responsibility for the problem and tried to blame the hangerfur all of the wrinkles. wrinkled.

I had such an amazing experience here! I brought in my prom dress to be hemmed, and they did an…read moreabsolutely perfect job. I was really nervous because the dress was delicate and needed to fit just right, but they were so professional, kind, and detail-oriented throughout the whole process. When I picked up the dress, it fit like it was made for me. The hemming looked flawless, and they finished everything on time, which made prom prep so much less stressful. The staff was also super friendly and made me feel confident leaving such an important dress with them. I got so many compliments at prom, and I truly felt beautiful wearing my dress thanks to their work. I would definitely recommend this place to anyone who needs alterations or dry cleaning -- especially for special events!

Bright Kleen? Well, why go anywhere else? Best home town cleaners, never had an issue with them in…read morealmost 30 years. On site tailor. Deliver what they say. Place is fast, easy, on point. Zero negative comments.

Fast turnaround on items, very good quality and good value. Excellent overall job. Fast and…read morefriendly service from everyone that works the counter.

A little pricey but excellent service and dry cleaning detail left notes on clothes that needed…read moreextra care

Brought my motorcycle vest there to have patches sewn on. They were all in place with liquid stitch…read moreso just needed to be sewn with some good quality thread . Told me it would take 8 days. I returned on the 8th day they asked if I could come back in two days. I said I was unable as I was headed out of town and needed the vest. Asks me to come back next day. I obliged and returned the very next day and am charged $84 dollars! Get home to find the patches haphazardly sewn on. One patch was never affixed! I understand the challenges with trying to see around pockets but the job done I could have faites just as easily. Not a professional job at all

They were very friendly and helpful!!! Very willing to accommodate your needs!!!! Also hella…read moreaffordable!!! Cannot say enough good things

I contacted them with a very tight timeline for a bridesmaids dress to be altered. They had us come…read moredown with the dress in a Thursday(the wedding was ten days away) and they told me it would be no problem, it would be ready in time. And it was, with days to spare. I expected to pay quite a hefty cost given my urgent need, but no, it was a very reasonable charge. I've used them for years for my dry cleaning needs but now I have a new go to for alterations!!

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.