Wife and I had to cancel cleanings because of a family emergency. When I called to cancel and…read moretried to reschedule, I was told nothing was available for 7 to 8 months. When I asked about being called if there was a cancellation, I was told they didn't do that. I told them we would look elsewhere. We found another dentist and are happy. 2 months later, on a Sunday, we got a nasty note saying we were over due for health care, when I spoke with someone in the office today, she advised me there was no record of the text. When asked again, she suggested it was part of their automated system. My spouse is a retired dental hygiene instructor and I am retired corporate management. Extremely poor management and average care.

The only reason it's 2 stars is because, if you're lucky you get a hygienist that does a really…read moregood Job. When you make an appointment, you don't choose the dentist. So, for example, I've never had the same dentist twice. Either the dentist is no longer there, isn't working that day, or whatever the excuse of the day is. Every single appointment has been with a different dentist. Front office is flat out rude; but that type of rude that's done with a smile. Huge "bless your heart" vibes. They also like to play games about insurance, saying that they accept your insurance but then, miraculously, when paying they no longer accept it. Different people get charged different amounts for the same procedures. For example 3 adults in my family all had x-rays, fluoride, and cleaning. Charges ranged from 200 - 450. All of us had the same amount of time, and the itemized receipts (other than the costs) were the same. That was the final straw for us. Even if you were happy with your work, when you leave you're left with the impression of the office being greedy, game players (with your money), and of course... bless your heart.

The staff were super nice and helped me with my chipped tooth super quick. They have emergency…read morevisits so I could schedule the same day and the next day I called. The dental assistant and dentist were very friendly and detailed at fixing ny tooth. They stopped multiple times at my request when asking some question. I had a great time in the room, while I was waiting for my insurance to go through. I recommend this place. :D

Really nice staff and they do a good job. Professional with good care for cleanings and basic…read moredental visits.

Jonesville Denistry is the best dentist I've ever been too. The doctor and staff are the best…read more Caring and generally concerned with my happiness and comfort up til the end. Need dental try Jonesville Denistry first. You will not be disappointed.

Terrible customer service ! They are discriminating, the receptionist is rude and a liar ! My…read morehusband and I were "broken up with" by the Patrice bc he didn't have $400 towards a pmt plan he was approved for, we weren't told that he needed that amount we budgeted $100. He took an unpaid day from work off, he was expecting 4 of 8 teeth to be pulled that day and they sent him away bc he didn't have the $400 they claim we were advised to pay (we were not) and they were going to pull ALL 8 teeth the same day when we were told 4 each visit ! We come from humble beginnings, I am appalled with this treatment, my husband might look intimidating however is the sweetest non-confrontational person (I handle that) so I know he wasn't rude to them, he was simply confused & they turned him away. They sent us both letters to confirm they can no longer offer us services ! We are new to the area, what a poor experience!

Magnolia Dental has such a welcoming atmosphere and friendly staff that will put your mind at ease…read more The waiting area is thoughtfully designed with adults & kids in mind, offering toys, books and they also offer refreshments. They make sure to explain every step of the process with everything that I get done & also offer numbing gel that helps ease any nervousness. The hygienists were fantastic too, providing tips to help us maintain healthy habits at home. The in-room TVs are nice because you can pick what to watch and they offer headphones. The chairs are beyond comfortable, offering built-in massagers and heat warmers--perfect for a relaxing touch! For the colder months, they even have cozy throw blankets, which truly made the experience feel luxurious. One of my favorite details is the open windows in the treatment rooms. The natural light and the view of the bird feeders outside add a calming, peaceful vibe that's unlike any other dental office I visited. Extremely grateful for an amazing staff that is passionate about what they do while also being in a comfortable environment.

They forgot about my appointment? I had to get out of my work so I don't dare to miss it in fear of…read morecancellation fee. Also gave me one cost estimate for the first appointment (check and x-rays) over the phone but when I showed up it was suddenly 200$ more expensive. Will get what I need to get done right now but definitely I am not coming back.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Came here with an emergency procedure, I had a crown fall off. The office worked hard to get me in,…read moreas I was not (yet) a registered patient. The dental team, Dr. Taylor and a PA, did their best to get my problem resolved, spent quite a bit of time with me setting up my status for a new, registered patient (Full X-rays and history). Their concern for my comfort was exceptional and unexpected - this practice is NOT like most dental practices that I've been to. I also noted that the entire staff, reception, billing, scheduling, assistant and the DMD herself were all smiling and, it seemed, happy to be working there and so welcoming to a new face. I'm sold. I'm delighted to have found such a caring team.

Everyone at Taylor Dentistry seems so genuinely kind. It really feels like they care and want me to…read morefeel comfortable. I would recommend them to anyone! My insurance was about to expire in a few weeks after I hadn't been to the dentist in years, and I reached out. The office staff fit me in immediately and kept looking for openings for me for my follow up appointments. They also helped me with confusing insurance information, without me even asking! Dr. Taylor herself is also very friendly and sweet. Best dental experience I've ever had.

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Like many, I truly used to dread going to the dentist. That all changed a few years ago when my…read moresister recommended Gentle Dental. I've only met Dr. Patti Webb once, but she's absolutely hilarious and instantly makes you feel at home. Dr. Jordan Webb, clearly takes after her with his warm, gentle bedside manner. Now, I actually look forward to my appointments every six months. The entire team is wonderful -- especially my hygienist, Jessie, who makes every visit feel easy and comfortable. I've never felt more at ease in any doctor's office. Whenever the topic of dentistry comes up, I can't help but rave about the amazing care I've received at Gentle Dental. Even without dental insurance, I find the visits are affordable and completely worth it. It is an expense I'm happy to make every single time.

Terrible results with Patti, everything she did failed and now I have a condition that may or may…read morenot be resolved. Jordan did his best to remedy things but there's no doubt she needs to retire before they are hit with a lawsuit. My jawbone is severely disfigured due to poor choices and her rough handling. I did not experience anything gentle during my procedures.