Wife and I had to cancel cleanings because of a family emergency. When I called to cancel and…read moretried to reschedule, I was told nothing was available for 7 to 8 months. When I asked about being called if there was a cancellation, I was told they didn't do that. I told them we would look elsewhere. We found another dentist and are happy. 2 months later, on a Sunday, we got a nasty note saying we were over due for health care, when I spoke with someone in the office today, she advised me there was no record of the text. When asked again, she suggested it was part of their automated system. My spouse is a retired dental hygiene instructor and I am retired corporate management. Extremely poor management and average care.

The only reason it's 2 stars is because, if you're lucky you get a hygienist that does a really…read moregood Job. When you make an appointment, you don't choose the dentist. So, for example, I've never had the same dentist twice. Either the dentist is no longer there, isn't working that day, or whatever the excuse of the day is. Every single appointment has been with a different dentist. Front office is flat out rude; but that type of rude that's done with a smile. Huge "bless your heart" vibes. They also like to play games about insurance, saying that they accept your insurance but then, miraculously, when paying they no longer accept it. Different people get charged different amounts for the same procedures. For example 3 adults in my family all had x-rays, fluoride, and cleaning. Charges ranged from 200 - 450. All of us had the same amount of time, and the itemized receipts (other than the costs) were the same. That was the final straw for us. Even if you were happy with your work, when you leave you're left with the impression of the office being greedy, game players (with your money), and of course... bless your heart.

Staff is friendly and knowledgeable. Routine cleanings was all I needed but they did a great job…read moreand delivered delicate care.

Quick shout-out to Advanced Dentisty on NW 8th Ave., in the building with giant 4411 address…read morenumbers. They got my mom, 92, in quickly for a crown that popped off. The repair was done in about 20 minutes. They handled her walker and numerous questions with patience and care. Very clean facilities, nice people, great job overall. It was my first visit there. Thanks!

I came here since I had a terrible toothache. They were able to get me in the next day and got me…read morescheduled for a much needed root canal. They were thorough although missed the antibiotic prescription that I was supposed to start taking before the procedure. Overall it was clean and they did a great job alleviating the tooth pain!

This is the nicest dentist office I've ever been to an the team is fantastic. Everyone is friendly,…read morehelpful and very knowledgeable. I'll never go anywhere else!

Dr. Van Dyke met with us regarding the complete extraction of all of my teeth with a thorough…read morediscussion of options following. He took plenty of time to address all of our many questions and concerns . We are very pleased with our plan.

Doctor (emoji clap hands) Van (emoji clap hands) Dyke (emoji clap hands)…read more I called in late-ish one evening to see if they could fit me in the next morning, even though I wasn't a patient. I had some horribly painful new fillings from another dentist in town (*cough* hack job), and they were causing jaw discomfort. They were not smooth at all, and the fillings were too high, causing issues with my bite. I'd been back three times to have assorted messed-up fillings fixed, to no avail. Dr. Van Dyke's team was super sympathetic and found a small window of time for me the next morning. I came in with my nerves totally shot and feeling a little gaslit, like maybe I didn't actually have problems with my teeth, but I was imagining them at this point. Dr. Van Dyke sat me down, took a look and completely agreed with me. He took what little time he had and fixed my bite, and smoothed out another filling that was bothering me because it was left rough. He noted that the high filling he fixed had left one of my molars loose (!!!!!!!!!) and asked me to come back for a follow up a month later to see if it would "tighten up". All told, he made me feel better that I wasn't crazy AND he fixed the problem for me. I left feeling vindicated, much happier and more at peace with my mouth in general. His staff was so sweet, patient and kind and the office itself is nicely appointed. It's clean and quiet, which is very soothing. Many people fear the dentist, but Dr. Van Dyke is gentle and kind and I would recommend him to anyone. PS I went back a month later and the molar is fine now :)

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

My Hyginist is the same one each visit, , Doc always comes through after her finding to confirm her…read morefindings. Never a long wait. I've been coming here for about three years or more it took me about a year to get in. Can't say anything bad about the practice so far I'm satisfied.

Don't use for replacing dentures. I had to have several, as in way too many visits, to simply…read morereplace a set of dentures due to age of those set. No extractions. When finalized set arrived, they did not align properly, and lower set was more loose than my original after having original for over 15 years. Johary himself is rude. His ego and bravado are of that if a narcissist, and he enjoys remarking about other patients, while you wait in him to finally attend to you while in the room. Not recommended as a great experience. So bad, my insurance referred me to another orthodontist, who performed extremely beyond measure. In the attached pictures, you can see the material and craftsmanship of the Dentures given as also the incompetence of providing a correct set. Everyone has seen better work at dentures in a day.

Kaitlin/katy was an absolute sweetheart she was not only kind but also the most professional,…read moreresponsible and teal with everything she did when it came to my stubborn teeth! Love her she is the best!

Extremely rough would rather get you out as quickly as possible then be gentle do not let there…read moresurgeon touch you he will rather numb you more instead of slowing down

I spent $$$$ having dental work there last year~ the temporary crown immediately popped off the…read morenext day. I live in Lake City so had to drive to Gainesville for them to reattach it. It continued to come off 3 more times over the next week. Since it was a temporary one, I wasnt concerned but it was annoying and cost me alot of time and gas driving back and forth. So when the permanent crown was ready, I was relieved. Fast forward 1 year later and the permanent crown popps off. I just called and was told $170 to reattach it. ?????? I almost think they purposely use weak adhesive so they can keep you coming back $$$$. Thanks but no thanks~ Ill superglue it on myself.

It was my first time coming here & im genuinely so glad i did!…read more Im not the biggest fan of the dentist but heather & everyone there made me feel so comfortable! The vibe kind of gives upscale burger joint which i LOVE because it doesn't feel like you're at the dentist :) 10/10 recommend

Dr. Mauricio Basso is the absolute best. He was very gentle, explained every action he was taking,…read moreand ensured the anesthesia was working the entire time. I've had root canals before and by far, this was the best due to the care Dr. Basso gave to me. The office staff at both Gainesville locations gave great customer service. I highly recommend Dr. Basso.

I was treated terribly by these people. I was trying to get some simple information about my…read moreappointment they refused to tell me anything. I was then hung up on and when I called back they told me I was the one who hung up on them. I tried to explain to them I just wanted some information on the prices and the procedure I was getting and they told me they didn't have to and told me my appointment was cancelled. I had to double take to make sure I wasn't in the twilight zone. It was the craziest customer service experience I've ever had with a medical facility.