I've been a customer for 35 years and only use Davis Cleaners for my alterations. I just tried on…read moretwo dresses I had hemmed and they look beautiful, Iana my seamstress did a wonderful job.Davis Imperial is a couture cleaners- we're lucky they're in Chicago Also I think their prices are reasonable considering the quality Thank You Donna S

They're a little pricey but they do an amazing job! I wanted to find a place I could trust with my…read morefavorite winter coat. It had a big tear around the inside of the arm and needed repair. And they did an amazing job! Very happy with the results. Plus I had it and several other coats dry cleaned. 10/10 stars! Plus, just how nice the place looks and the friendly staff made me like it a lot. Will definitely be going back.

Friendly service! Great alterations!…read moreWas able to conveniently pay by quick pay. Owner, Chris, is very nice and accommodating.

BEWARE! I had an awful experience at Best Cleaners and want to warn anyone considering bringing…read moretheir luxury items here--DON'T. I brought in a large order including three handbags and a pair of suede Birkenstock slides. Among them was my Louis Vuitton purse with vachetta leather. I was initially told that my items would take extra time because they were being "outsourced to a leather professional." I patiently waited two weeks to pick up my items, trusting they were in the hands of someone knowledgeable. Big mistake. When I got my items back, I was absolutely horrified. My Louis Vuitton was completely ruined--its vachetta leather was darkened, burnt-looking, and destroyed. My Birkenstocks were also discolored beyond repair. When I reached out to discuss the damage, I was met with a dismissive, cold, and unapologetic response from the owner. She took zero responsibility and instead blamed the "age" of my items--as if high-quality materials suddenly burn and discolor on their own! What's even worse is that their response completely contradicts what I was originally told. If my items were truly sent to a professional, why does the owner's response sound like Best Cleaners handled them directly? Were they lying from the start? To add to the horrible customer service, the owner never called me back despite my multiple attempts to get answers. I had to continuously reach out to her, only to be met with a rude, unprofessional attitude. And if you think this was a one-time bad experience, look at their other 1-star reviews. This isn't the first time they've ruined someone's items. Pay close attention to how the owner responds to bad reviews. They act sweet and professional at first, but the moment there's an issue, their attitude flips. Instead of taking accountability, they become hostile and defensive. DO NOT trust Best Cleaners with your high-quality items. They lack the knowledge to properly clean luxury goods and will refuse to take responsibility for any damage they cause. Save yourself the frustration and go somewhere that actually knows what they're doing. Please refer to the attached photos !

I took my black suit in for alterations and it was returned to me as if a three year old had done…read morethe tailoring. The worst tailoring work I have ever received. I am battling to get my money back!!! See photos of this botched up work!! Horrible!!! My suit cost me over $500.00 and it is ruined. I take great pride in my suits and the owner obviously did not care about the quality of work. The stitching was done so tight that it looks terrible due to fast uncaring sewing machine work. Im pissed!

Service not up to expectations, don't have enough man power as she stated . Doesn't value the…read morecustomers

Very clean with friendly employees! The free Wi-fi allowed me to get some work done while I waited…read more A little pricey but worth it!

The washer don't wash get stuck then didn't open no words for the owner to have a place in this…read morehorrible shape !

They always get it right, and they are always pleasant...even fun... to deal with. I appreciate…read moretheir willingness to attend to small things and their flexibility in a pinch. This is one of the best small business Ivan encountered in my 20 years living in Plainfield.

My experience here was amazing. From the quick response on Yelp on whether or not they could…read morecomplete my alterations on tight timeline to coming up with the best way to alter my unique neckline on dress to having my order ready early and their easy, quick and clear text communication about dress being ready. Then - to top it all off - the dress looked great. The price was also reasonable.

Great service, fantastic convenience, a tad expensive. You leave your dirties in a purple nylon…read morebag on the front steps in the morning and they come back perfectly cleaned and pressed a few days later. THey charge it to my debit card. The convenience is unbelievable.

Do not go here. The cleaners lost my Mom's $200 Eileen Fisher scarf offering no compensation…read more Only resolve is Small Claims Court. I checked Better Business Association to find their rating is a F. Other customers had complaints of lost items with no compensation. Only gave 1 star because their is not a minus 5 star.

WORSE ALTERATION PLACE EVER!!! I took in a large gown into Pride Cleaners to have it sized down and…read moreto add some simple fabric over the top. When I got it back the 1st time (after them having it for 3 weeks) I thought it was a joke. The dress was so poorly "sewn" with sewing all over-not neat/ruddy, and the drapped fabric was stiched in 2 spots only. It was a mess. I took it back today to see if the lady could fix it. She told me it would take all day, but assured me it would fixed. Well I just picked up this dress only to have it even worse. The drapped fabric is now so tight around the gown it doesn't flow, the insides are mis-measured and 2 different sizes, and the drapped fabric and the original fabric have tears in them. The lady that handed off my dress is also very rude and could give care less about service! AVOID THIS PLACE AT ALL MEANS!!! GO ELSEWEAR!!! 0 stars!!! F

After out cat was sick on our comforter my wife took it to a regular coin laundry and unfortunately…read moresome black rubber stains transferred onto it, disaster after all its pure white We tried everything and nothing worked so we brought here. Thank you for sorting out nightmare. Despite being advised they did the best they could we don't see any marks and the comforter is restored to glory. Also worth mentioning they give eta of Thursday and it wa ready Tuesday afternoon. Amazing work, thank you

I really want to support businesses like this given the environmentally friendly approach, but the…read morepricing makes it difficult to justify as a regular option. At $15 for pants and $5 for a dress shirt, weekly drop-offs become extremely expensive very quickly. While I appreciate the mission and the quality, the cost feels out of reach for everyday use. I'd love to continue supporting this type of service, but the pricing structure makes it challenging to do so consistently.

This Cleaners, Olympia Cleaners, is in my new neighborhood. I took clothes there to be cleaned…read morewith an expectation to pick them up on Saturday, to be ready for church the next day. But to my surprise, I saw this sign that stated, "Will Be Back in 15 minutes. Thank You." But after almost 50 minutes, no one showed up. Closing time is displayed as 5:00 pm on the door, but 6:00 pm on the voice recording. It is 15 minutes to 5:00 pm now. This is highly unprofessional. I signed up for the VIP service, but I am not sure they will get my service anymore. Many other people came to pick up their items to no avail. I saw 6 or 7 other unhappy customers leave without their garments. This is not how business should be conducted.

DO NOT GO HERE! THEY ARE NO LONGER A GOOD BUSINESS!!!!…read more From the look of the reviews before mine, it's not just me and this place has indeed turned terrible. I have been going to this establishment for quite some time, and the service was great. I don't know what changed or who changed things, but the service is awful, and my experience today is enough to make me never return. Firstly, the hours say 7am to 7pm for M-F . I arrived at 6:55am, waiting for them to open at 7 and no one ever came. I left around 7:27 to go to the gas station and called back to the store before i left the gas station to see if anyone had arrived since I had left. No one answered. I called at 8:18am and no one answered, but I immediately received a call back. I asked if the hours had changed because I planned my day with many errands around getting my items in, so they could be in by 9 and out by 4. Waiting when they hadn't shown up was super frustrating, but I understand that things do happen. Now here is where I got frustrated and the lack of customer service and poor management started to show, the gentleman who called me back acted like I should have known that the hours were listed incorrectly on their establishment signage as well as online. Not only that, even more problematic was the fact that he hung up on me! Right after he hung up, I went BACK to the cleaners after finishing another errand, mind you this is super inconvenient for me, but I needed to get my items in by 9am in order to have them back by 4. I gave him the benefit of the doubt and thought, perhaps that was a mistake! wrong! When I showed up, the gentleman was AGAIN rude and nonchalant. I have never experienced such a lack of accountability and such a dismissive attitude! I asked about being convenienced since I waited over 30 minutes, and he said there was nothing he could do. He also said my items that were turned in around 8:28am could not be serviced for same day. So not only do they provide the wrong business hours, they also provide false advertisement of the services offered, and I should bear the brunt of their professionalism? That's what the young man told me! ridiculous! When you change as a business, it's your duty to notify consumers. The hours online can easily be changed, and a sign can be put up on the door as a courtesy to inform customers. Disregard for other's time is the ultimate form of disrespect. I talked to my cousin who was the one to refer me to this establishment, and she let me know that they had lost her items and changed the receipt information to make it look like she had fewer items. She won't be returning. I've also seen similar comments in the recent reviews that I just read. I regret leaving my items with them today, and after I make this review, I will be calling back to get my things. I don't want them losing or putting holes in any of my valuable items! I for sure will not be returning here ever again.