The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

Emergency was great and then I was admitted, it is not posted u are a prisoner and must stay on…read moreyour floor or they will rip out your iv threaten u with the cops and have 2 security guards follow u to your car all while the nurse Olivia packed up my belongings like the nobody she is and kicked me out of the room... welp with a hr of 170 and blood dripping from my hand I was able to stay and get medical treatment lol I will never come back to this hospital for admit. And Olivia reads a reality check!!! At what point do u honestly think I'm going to allow u to tell me what I can and can't do. Don't talk down to your patients , we are here for a reason and it's not to be detained like a criminal This rule was created for Covid and it's not listed anywhere per the charge nurse!!! Ended up checking myself out due to it taken 8 hrs to get tums and nobody came to my room to check on my all day!!! This hospital is a joke and I will be contacting a lawyer!!!

My cardiologist requested me to go for a stress test YUK! Got my appointment made and went got…read morethere early and registered and checked in. The receptionist at registration desk was really a blessing and so polite as well as a great sense of humor made m e relax and needed it. Had to wait about 40 minutes but got there early. The tech came and got me and 7:55 am took me back and explained very well the 3 phase process. Forgot his name but he had the first and last phase. He put in my IV to add the chemicals needed for pictures took me back to waiting room with some water to allow the chemicals to start working to take pictures.​ took me back took pictures then off for phase 2 another room for stress test, this is where I met nurse tech Wendy and she explained the process she would be doing. Made me ready for all the feelings I would be experiencing so the test started once the cardiologist NP arrived the techs pushed the nuclear chemicals for tracing by computer and EKG, she stayed observant noticed my changes in breathing etc. also when done had caffeine and snack to help with the stomach feelings much appreciated then once she got me unhooked she took me back to the first room for the after pictures with the chemicals in me. All in all from the registration to the techs everything was super good well taken care of and well respected and treated well. Thank you to the lady at registration desk and the techs who did my stress test. Kudos to all and definitely 5 stars to you all. Never had a bad experience with this hospital facility.

This review is for the physical therapy arm of the company. I'm working on round 2 of knee surgery,…read moreand have had nothing but fantastic experiences with the practitioners at Monticello PT. My therapist has been Christina, who I've found to be professional, informative, and friendly to work with. I've had to bring two small children with me to my appointments for therapy--less than ideal! However, all clinicians at Monticello have been so wonderful and helpful with my tiny entourage each time I've had to bring them along. A huge thank you to the staff--I highly recommend this office to anyone needing physical therapy!

Every experience my family and I have had with Envision has been excellent. Every time they have…read morebeen able to get us in within a day or two, often the same day, even for bigger tests like an MRI or Doppler study. Results to our doctors within two days, sometimes just one. Staff very professional and friendly. I wish all businesses were run this way.

If I could give 0 stars I would. They messed up my daughter's MRI, rescheduled it then cancelled it…read morebecause the radiologist on staff couldn't do it for the date they schedule. Absolutely do not recommend them.

Horrible place, don't recommend it. After I waited on room and pay out of my pocket, they refused…read moreto see because my bladder wasn't full enough. I asked to wait for a little longer. whatever time was necessary, they refused with only two people on waiting room. after I completed forms and made the payment!

From the owner: Full list of procedures: CT, Digital X-ray, and Ultrasound.*…read more *Not all services are available during the hours of operation -- Kindly call the phone number listed above for more details. Please plan to arrive 30 minutes prior to your appointment time to complete any necessary paperwork.

I had a bad experience last year and should have not return…read more.. After multiple calls from Solis I booked my appt online this past Wednesday, I showed up for my appt yesterday on-time. Front desk lady (very nice) was processing my registration and said there is an issue, she proceeded to go to the back and the Tech came over to discuss. I was told I was not released yet for annual's even though they were the ones calling me to make the appt. Of course I'm upset, because I received non-stop calls to make the appt, I even got a call the day before to reconfirm my appt just to drive all the way there to be told they can't see me because the Ultrasound tech needs to be there. I told the very rude Tech that I don't understand why they kept calling me to make the appt, which she decided to reply with "you knew you had to be back here in March and you didn't, do you have a name of the person who was calling you?" Which I don't but I can show all the calls received from Solis. Then she decided it was a good idea to start discussing out loud my medical records & last year diagnosis, which are confidential and a clear violation of HIPPA laws in the lobby and in front of another patient. This made me feel extremely uncomfortable and distraught. How you dare to discuss medical confidential information in front of others??? Who gives this Tech the right to do so? Not even once she acknowledge it was their mistake but she decided to release medical information in front of others?? I stand up and said I was leaving and that I need copy of my medical records so I can go somewhere else!! What a freaking joke! You guys are playing with people's life and think it is okay to share out in public their medical records?

My appointment was at 10 am. It is now 10:50. I wasn't able to do the paperwork online either…read morebecause they send your code to an email which requires you leave the email you in to get the code but when you go back to the email to input the code you have to start the process over so it won't accept the code they just sent you. Very slowwwww service.

I moved to texas 13 years ago and once I got here I was miserable due to allergies. Once I moved to…read moreDenton about three years ago I found Family Allergy and Asthma. They have been a godsend to me. The entire staff is so genuine and caring and have gone above and beyond to provide me with the best care possible. I wouldnt go anywhere else for my allergy needs. They are the best.

Family Allergy & Asthma Care is a awesome place to be treated at if your asthma and or allergies…read moreare out of control. Dr. Clarke ROCKS... She listens to your needs and works with you to get your treatment planned laid out so that it works with your lifestyle. The staff is always friendly and willing to help you when you need it. I would recommend checking them out if your in the need of this type of medical treatment.