We tried to buy a car here. It needed repairs prior to pick up that missed during the comprehensive…read morechecklist they apparently performed. There was zero communication, even though we were specifically told we would be notified if the car ended up in the shop needing parts. which it did, and we still didn't get an update until we called. We had to call multiple times and never with a representative calling us. After a week and a half with no idea when we would be getting our car, my husband was told to come and get our deposit cause they couldn't fix the car they had sold us. Honestly they didn't seem to care once they sold the car. Zero customer service. Back to square one after wasting almost 2 weeks waiting.

I am Bernadette Unka. I have recently purchased a 2024 Mazda CX30 from your dealership through a…read morebright, young lady name Sarah Hall and received nothing but the best service and knowledgeable experience from her. I would stronger recommend her to anyone that may want to purchase a vehicle. Thank you, Sarah!

SCAM ARTIST OF A DEALERSHIP! Never trust again. DO NOT TRUST…read more Every single time I take my car in it leaves with another problem. 1) brought in for AC recharge it left with the fan motor cutting out when switched to the floor. 2) brought in for a TPS and it left with the tire bead seal leaking 5lbs every 2 days. 3)brought in to fix the bead and for SOME REASON THEY RELEARNED MY TPS INSTEAD OF JUST FIXING THE TIRE AND NOW NON OF MY TPS WORK AFTER I PAID TO FIX ONE LAST TIME. Why are we relearning TPS that were already connect to the tires that were on the car!? Completely unnecessary! WORST DEALERSHIP EVER BIGGEST SCAM ARTIST IVE SEEN. DO NOT TAKE HERE UNLESS YOU DONT MIND YOUR CAR LEAVING MORE BROKEN On top of that it took 1.5hrs to reseal 1 tire! I think Lee service advisor likes scamming and taking advantage of customers. I'm not stupid and I'll never be back again. Used to be a good dealership. Went to shit pretty quick

Plain and simply take your vehicle somewhere else. Service manager Rick and his team are difficult…read moreto deal with, inconsiderate and don't understand how to speak to their customers. Very unfortunate experience. Service manager does not even return phone calls for follow up like he commits too. If you can take your business elsewhere!

I have been getting my service done at Kentwood ever since I bought my car. It was convenient to…read morewhere I use to live on the North side, but now that I am on the west I still find myself going here for my service. I really like how easy it is to book my service appointments. I just go online and put what I'd like and within 20 minutes I normally receive a call back to confirm. Dropping off my car is super simple as well. You just drive up and a service person who is available will help right away. Today I dropped off my car and my services were complete within 45 minutes. They also made sure to explain everything to me completely before doing any work to my vehicle. They ensure that I know if there's extras that will be helpful and if they are additional charges. I recommend any ford drivers to check out kentwood. They've been nothing but wonderful when I have gone in.

Salesman will ghost you after you sign which is typical of them. Salesman will also lie about your…read morecredit report and state they don't have to pull credit again after I got an approval for another vehicle(changed my mind). Salesman will also lie about giving you 50$ personally. Salesman and dealership will ghost you about an issue that was to be fixed as part of the deal. I have given this place a lot of business and it's gone downhill. It's a shame as I was going to give 6 out of 5 for my experience prior to signing the papers. Now... 0 stars!

Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

i inquired about a used vehicle for sale. I wanted to pay cash and was told no Alberta Honda…read morepre-owned vehicle is only available for finance (see below text" - in other words want people to pay more and are not interested in a sale. "it's lan Alberta Honda. I have talk to my Sales manager, our preowned vehicle is only available for finance good news is its open ended so you can pay the car off whenever you want with no penalty." I will be sure to pass along to everyone i know not to shop there.

I recently had a very disappointing experience at Alberta Honda while purchasing a 2025 Honda CR-V…read more I had placed a deposit and was scheduled to pick up the vehicle, with two cosmetic trim pieces I had purchased from their parts department and arranged to have installed beforehand. On pickup day, I was told the simple installation wasn't done and if I wanted it done it would now cost me 3 shop hours! This was incredibly frustrating as I had already booked a PPF appointment for the following two days and was preparing for a road trip that weekend. The salesman actually suggested using a loaner vehicle as a practical solution to stay on schedule but when management got involved, specifically Warren Evans (New Car Manager), things got shockingly unprofessional. He was dismissive, raised his voice, spoke to me in a rude and condescending tone, and showed no willingness to work toward a resolution. I decided at that point not to go through with the purchase with him being 100% of the reason why. The salesman and finance manager were actually nice and helpful and you could tell they were trying to make things right. However Warren needs to taught manners and basic customer service skills. I can't believe someone this emotionally unintelligent was allowed to become manager. This was by far the most unprofessional experience I've had at a dealership. I will never do business with Alberta Honda again.

I had a really great experience with the team here, namely Nav and Hazzy. What stood out the most…read morewas their customer service. They were incredibly friendly, patient, and more than willing to answer my questions. They took the time to walk me through questions I had about the vehicle and made sure I understood everything. I would absolutely recommend Northside Mitsubishi, I appreciate the help!

Overall, my experience was not as good as I thought it would be and the price I paid certainly…read moredidn't match up with the car I was given. Mandeep and Stephany were really good and helped me get into the car I was looking for, moonroof, heated seats, ect. However, the car I test drove and the car I received didn't have the same regular features. The car I test drove had power seating but the car I bought had manual adjusted seats. I wasn't told the car I bought had manual seating until after I had purchased it and was disappointed that I spent all that money for manual seats, when the rest of the car had all these upgraded features. There was a little miscommunication when it came time to pick up my vehicle, the salesmen didn't know anything about the car starter, and I found a dirty and wrong size trunk cover in the back of my new car. If I didn't go through it, I would have driven away with dirty, mismatch accessories. However, I spoke with Kyle (manager) and he compensated me for my troubles with free gas and a car wash. However, when I got my car back it was covered with circular scratches that come from an automated car wash. I also purchased a protection spray for my car, but it doesn't seem like its protecting from anything! I have scratches on my car and rust underneath.2/10 would not recommend.

1 STAR -- BUYERS FROM OUT OF TOWN, READ THIS BEFORE YOU MAKE THE DRIVE…read more I live approximately five hours from River City Hyundai in Edmonton, so I made it extremely clear from the beginning that I could not simply "come down and see what happens." I was shopping for a 2026 Santa Fe Ultimate Calligraphy Hybrid AWD and was quoted a very competitive price of $56,398. I was initially told approximately $18,000 for my trade, and the paperwork I was subsequently given showed a $16,660 trade allowance, subject to inspection. Because I live five hours away, I specifically discussed the trade and the condition of my vehicle before making the trip. I made it clear that I would not the deal if the payment increased significantly. I was reassured that as long as my vehicle was in good condition, there should be no problem. This wasn't some mystery vehicle they knew nothing about. It is a Hyundai, and I disclosed the mileage. My local Hyundai dealership had already physically inspected it and offered $15,500. Based on River City Hyundai's representations and paperwork, we proceeded. I obtained insurance on the new vehicle, my husband took time off work, we spent the money on fuel and drove five hours to Edmonton. We arrived. The new Santa Fe was exactly the vehicle represented to me. Then they inspected my trade. Suddenly my vehicle was supposedly worth only: $11,000. Not $18,000. Not the $16,660 shown on the paperwork. $11,000. That's a $5,660 reduction from the written trade allowance after we drove five hours to get there. And somehow another Hyundai dealership that had actually inspected the exact same vehicle in person could offer $15,500. I cannot speak to anyone else's experience or what River City Hyundai intended. I can only tell you exactly what happened to us. But here's my opinion: a great deal isn't a great deal if the numbers don't survive the customer's arrival at the dealership. I had specifically explained why I needed accurate numbers BEFORE making a ten-hour round trip. They knew how far away we lived. They knew the mileage. They knew I couldn't afford substantially higher payments. They reassured me enough that I insured the new vehicle and made the trip. If they genuinely believed my trade could potentially drop by more than $5,600 after inspection, I would have expected that risk to be made crystal clear before a customer drove five hours. Instead, we arrived after investing our time and money and were presented with a completely different financial reality. Maybe they expected that after driving five hours, paying for insurance, burning the gas and taking time off work, we'd feel too invested to walk away. They underestimated us. We walked. I would rather drive five hours home empty-handed than spend years making payments on a deal I told them from the beginning I wanted in writing which they did but changed it anyway! River City Hyundai didn't lose this sale because I changed my mind about the vehicle. I loved the vehicle. They lost the sale because the numbers I travelled five hours for weren't the numbers waiting for me when I arrived. My advice to anyone travelling from outside Edmonton: do not make the trip based on preliminary trade numbers. Get the trade value as firmly documented as possible, ask exactly what could cause it to change after inspection, and be completely prepared to walk away. I did. Five hours there. Five hours home. Expensive lesson learned. One star.

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe…read moreand reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.

The service department helped me out with a weird whistling noise in my truck at like 4:45pm! I was…read moresuper happy they were able to accommodate me.

Extremely Disappointing Experience - Be Careful With the Advertised Deals…read more I normally don't write negative reviews, but my experience with Go Nissan North was extremely disappointing and frustrating. On August 8 around 9:30 PM, I submitted an inquiry for a red Nissan Rogue demo listed at $30,900 with 0% financing for 60 months. Around 9:45 PM, a salesperson named Christine called me. Yes, it was late, but I answered and specifically confirmed the $30,900 price and 0% financing for 60 months before agreeing to come in. An appointment was booked for 2 PM on August 9. My wife and I drove approximately 30 minutes to the dealership based on the information that had been confirmed with me over the phone. Once we arrived, suddenly I was told that the vehicle was considered used and could not qualify for 0% financing. Seriously? This was the exact financing offer I had specifically confirmed before making the trip. If the salesperson didn't know whether the vehicle qualified, that should have been checked before calling me, confirming the offer, and booking an appointment. I told him directly that I felt we had been lured into the dealership. Had I been told the truth beforehand, we would not have wasted our time driving there. Then the story changed again. After speaking with the manager, I was offered a new 2026 Nissan Rogue at approximately $32,500, 0% financing for 60 months and $0 down. We negotiated the deal and agreed to 5 years of free oil changes and one detailing per year for 5 years. We agreed to move forward. Then came the next problem -- the color. We wanted GRAY. I was told they didn't have the gray vehicle available at the dealership. This was surprising because their own website showed the gray color as available. I still agreed to proceed and told them to bring one from another dealership. The salesperson went back to the manager and came back with another surprise: $250 to bring the vehicle from another dealership + $250 because we wanted a color other than black = $500 additional. I agreed to pay the $500 because we specifically wanted gray. The salesperson then told us he had contacted nearby dealerships and would have an answer the next day because it was already around 4 PM on Sunday. He specifically told me: "I will call you first thing tomorrow." Before we left, he again tried to convince us to take the black vehicle because it was "a good deal." No. We had already made it clear that we wanted gray. On August 10, I called around 12 PM because I had not heard anything. I was told he had just started work and was talking to the manager and would call me within an hour. Four hours passed. No call. I called again. I was told he was still talking to the manager and would call me back. At this point, this is beyond frustrating. We went to this dealership because of a red Rogue advertised at $30,900 with 0% financing for 60 months. Instead, we experienced: Financing terms that changed after we arrived A 30-minute drive based on information that apparently wasn't verified Multiple changes to the proposed deal An unexpected $500 charge for the color/vehicle transfer A vehicle supposedly unavailable despite the website showing availability Pressure to accept a color we specifically said we didn't want Promised callbacks that never happened Hours of waiting for basic answers Extremely poor communication From a customer's perspective, this felt very much like a bait-and-switch experience: advertise an attractive deal, get the customer into the dealership, and then change the terms once they're there. What makes it worse is that I confirmed the original price and financing over the phone before coming in. A dealership should respect customers' time and provide accurate information upfront. If a vehicle doesn't qualify for advertised financing, check that before inviting customers to drive 30 minutes to the dealership. If the gray vehicle isn't available, say so before negotiating and making a deal. And if you promise to call a customer back, actually call them back. I am extremely disappointed with how this entire situation has been handled. This isn't how I expected to be treated when purchasing a new vehicle. Go Nissan North -- I hope management takes this seriously and reviews exactly how this customer was handled.