It's a car dealership so if you're purchasing a vehicle, expect some sort of sales tactic(s). I…read moredealt with Michael Flamand and the service from him was good. A red flag went up when I was told that my car's block heater was $750 so before finalizing the sale, I first checked the mazda.ca website and also called two separate Mazda dealerships in Alberta to confirm its price. It was, in fact, $350 including installation so the sales manager adjusted the price. This dealership also beat another Edmonton Mazda dealership in price by a good amount. I'm on my second Mazda and would purchase from here again. I'm hesitant to recommend the service department as it's quite overpriced and one advisor in particular, is a bit snippety. The waiting room could use a refresh. The dark blue cloth chairs have been there since the '80s when it was Stedelbauer Chevrolet.

We tried to buy a car here. It needed repairs prior to pick up that missed during the comprehensive…read morechecklist they apparently performed. There was zero communication, even though we were specifically told we would be notified if the car ended up in the shop needing parts. which it did, and we still didn't get an update until we called. We had to call multiple times and never with a representative calling us. After a week and a half with no idea when we would be getting our car, my husband was told to come and get our deposit cause they couldn't fix the car they had sold us. Honestly they didn't seem to care once they sold the car. Zero customer service. Back to square one after wasting almost 2 weeks waiting.

Salesman will ghost you after you sign which is typical of them. Salesman will also lie about your…read morecredit report and state they don't have to pull credit again after I got an approval for another vehicle(changed my mind). Salesman will also lie about giving you 50$ personally. Salesman and dealership will ghost you about an issue that was to be fixed as part of the deal. I have given this place a lot of business and it's gone downhill. It's a shame as I was going to give 6 out of 5 for my experience prior to signing the papers. Now... 0 stars!

After two decades of buying new Ford vehicles with Kentwood Ford, we will never return again. Out…read morelast experience in March 2025 was far from pleasant. we were greeted by an employe, professionally dressed, who preceded to hop onto his knees in his chair like a toddler and said, "oh this is ha I like to sit", and continued the conversation of offering very little for our trade. He did not seem to know what he was doing. Furthermore, when we were signing papers in finance, music was blaring that it was hard to hear the finance person. the music was not only loud, it was vulgar with lots of racism and swearing rap. needless to say. This dealership has dropped levels on professionalism, costumer courtesy and class. We will not be returning to this dealership. we have purchased more than twenty vehicles from this dealership when it was under different management and dealt with an amazing sales guy Kosta. with the new management, they moved him. Poor choice as the newly hired fresh out of high school pretty boys did not know their stuff like the previous sales people.

Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

i inquired about a used vehicle for sale. I wanted to pay cash and was told no Alberta Honda…read morepre-owned vehicle is only available for finance (see below text" - in other words want people to pay more and are not interested in a sale. "it's lan Alberta Honda. I have talk to my Sales manager, our preowned vehicle is only available for finance good news is its open ended so you can pay the car off whenever you want with no penalty." I will be sure to pass along to everyone i know not to shop there.

I recently had a very disappointing experience at Alberta Honda while purchasing a 2025 Honda CR-V…read more I had placed a deposit and was scheduled to pick up the vehicle, with two cosmetic trim pieces I had purchased from their parts department and arranged to have installed beforehand. On pickup day, I was told the simple installation wasn't done and if I wanted it done it would now cost me 3 shop hours! This was incredibly frustrating as I had already booked a PPF appointment for the following two days and was preparing for a road trip that weekend. The salesman actually suggested using a loaner vehicle as a practical solution to stay on schedule but when management got involved, specifically Warren Evans (New Car Manager), things got shockingly unprofessional. He was dismissive, raised his voice, spoke to me in a rude and condescending tone, and showed no willingness to work toward a resolution. I decided at that point not to go through with the purchase with him being 100% of the reason why. The salesman and finance manager were actually nice and helpful and you could tell they were trying to make things right. However Warren needs to taught manners and basic customer service skills. I can't believe someone this emotionally unintelligent was allowed to become manager. This was by far the most unprofessional experience I've had at a dealership. I will never do business with Alberta Honda again.

Karissa and Tyler were amazing to work with. No sales tactics - just honesty, reliabilty and…read moreprofessionalism. We kept going back to them after much research for these very reasons, while other dealerships were busy wasting our time doing the salesperson dance with us. We ended up with a great experience, price and Vehicle we love. Thank you both

I was rear ended and my old vehicle was written off by insurance in January 2025. After looking…read moreonline and test driving others, I found a used Kia Soul EX on sale at Northside Mitsubishi. Our sales rep was Jun and he was very pleasant to deal with. We were not pressured into buying any additional warranty, upgrades, etc, so we bought it in cash for asking price + GST. After taking the new vehicle to my regular mechanic, he alerted us to an engine ticking noise that was alarming and I should have it checked out. I contacted the used vehicle manager Kyle who asked us to bring it in and have it looked at. He agreed to have it sent to their sister store (Sherwood Kia) to be diagnosed and tested for power train warranty (Kia is 100,000km). He also provided us with a loaner vehicle to use while our Kia was in service, which was offered before I had asked for it. The service manager Chase liaised between Sherwood Kia and myself to keep me updated of the claim into Kia Canada for engine warranty. They had my Kia for a total of 5 weeks during which I put about 1000km on the loaner vehicles during that time. Kia Canada ended up covering a new engine under warranty, which was completed by the sister shop, and I didn't have to pay for anything. They even reinstalled the block heater my regular mechanic had installed for us after purchase. 4/5 stars because Northside Mitsubishi took responsibility for the engine concerns, I wish it hadn't been an issue I had to deal with originally, but they handled it very professionally.

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe…read moreand reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously…read moreissued on my vehicle. I've researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai's recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says "The engine's pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise... if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire." Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine's oil pistol rings, but they wouldn't test it and said I'd have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated "oil consumption is not related to the recall" about 30 times even after I showed them the exact recall notice directly from Hyundai's website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn't even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job.

Just picked up my new Rogue! What a team at Nissan North. My salesperson, Ali was great! Went…read morethrough everything with humour...what a guy. Emily in financing made the process so much easier and with the best deal. Looking to buy a car?.... Go Nissan North Brian Sherrington

I have a terrible experience with this dealership, the only one thing that they doing good, it's…read morecheating on people. Especially with the warranty and service. DO NOT RECOMMEND THEM