Vlad did a great job cleaning out my charging port. Great customer service would recommendread more

Came in this place to fix my phone through insurance atnt. The Back my phone just cracked…read more Everything internally was good. Phone calls text emails etc everything working good had it for 3years just need to fix the back cover. They said come back 3hrs, came back pick it up and on my way home it kept shutting down every 30secs ‍ I turn around and told them what's going on. They mention I have to pay $300 even with insurance . I came in with a good phone and left with a broken one and to fix it $300 ". My phone was good and than it wasn't after I left this place. I should've just kept my crack back phone dude

Horrible run in back in November with customer service, but boy is this the best customer service…read moreand new team around! Akil, the new manager here is on it... not only did he help fix the issues, he wasn't giving pressure, he was honest, sincere, and extremely helpful! Will definatly come back here anytime I need something!

This is the WORST place to get your phones. These people put EXTRA lines on your account with…read moreFALSE promises. They added 2 EXTRA lines saying we could cancel the lines after 3 months and that also qualify for 2 smart watches which were supposed to be FREE due to a promotion. 3 months later, we called customer service to cancel the lines and we were told that if we cancel the lines we would have to pay for the devices (the FREE watches); we also found out that in reality, the representatives at the store had added 4 lines total WITHOUT our consent.

This is going to be an excellent story so buckle up. I am a nurse practitioner, and I am supposed…read moreto be on call for my patients. I dropped my phone in the bathtub like an idiot, and it completely died. Luckily, I had ordered the new iPhone as an upgrade and it was supposed to arrive the next day. It never did so. I ordered it again through Apple after canceling the order. I show up to Apple and I was having security issues with my account did not have access to a phone and was unable to get my phone. I called ATT Four times and talked to a different person each time for up to 20 minutes. When I initially walked into the store and it was my turn to speak with somebody, they told me there wasn't much they could do help. I would likely have to wait 24 hours to bypass some type of security issue with the account and I didn't have 24 hours because number one the government is shut down. I'm not getting paid and I've already spent so much money three times getting a phone online and I'm on call. I put my head down in the store and started bawling. And then Roger came to the rescue. Roger is the manager and Roger knows what he's doing. He actually cares about you. I never thought that at 33 years old that I would have a public crash out at a cell phone store, but I did. Roger bypassed the security knew exactly what to do in a matter of 10 minutes handed me an iPhone 17 turned it on how did everything transfer transferred. Helped me pay for it. Handed me a box of tissues and a glass of water. This man probably provides cell phones to Jesus I'm almost certain He has an instant swipe card into heaven. I promise you he does. I left the store with the iPhone, while Apple because I had to go to that store twice was blaming my cell phone carrier for all the issues instead of helping me. I just had to dog on apple for a minute because they're terrible. They're getting a review too. But Roger saved the day I had a case, A screen protector that they put on in the store for me, and a water bottle. Roger was mentally and emotionally more supportive to me than my own parents have ever been in my entire lifetime. And if corporate sees this, you better give Roger the fattest raise because not only did he take care of me, but he helped me facilitate caring for our soldiers

Demariae helped me when I came in to upgrade my phone on 04/17/2024. He was very informative and…read morekind! I previously had a bad experience with the authorized retailer AT&T (in university place - don't go there!) so I was a little weary about coming in, but this location is a corporate location so you can trust these employees! Anyway, very quick process from start to finish. The longest part was updating my phone in store (dang Apple). Will be returning to upgrade my watch next. Thanks again, Demariae!

I feel silly not having gotten his name but the bald gentleman went way above and beyond in order…read moreto make sure my wife and I were taken care of. The worker stayed open late and assisted us in trading in my wife's old device and ensured that all of the accompanying accessories were installed properly and informed us of all the changes to our bill. I personally witnessed him assisting an elderly couple well past working hours. Tl;dr Go here the bald dude is choice!

I have had verizon for almost 20 years ,was told had authorized upgrade ,went to wallmart was told…read moreonly charged taxes on phone,paid tax,told 1 time 20 dollar fee paid on bill now on next bil im charged almost $ 100 extra saying 1 time charge for upgrade fee. I am now looking for a new phone service!!!!! 100% disgusted

Came in here for a case, and the young lady that helped me was super friendly and even offered to…read morehelp put my screen protector on and the phone case. Thanks for making it easier on me!

The boost mobile clerks are incredibly helpful and professional. BUT while it was inexpensive, the…read morecosts are going way up every time we turn around. We were forced to "update" to 5G to get an i12 phone for $199. Now our calls are not going through and texts are coming back routinely as "undelivered" which makes communicating with my family ridiculous. My cell used to say LTE in the corner, now it says Boost. Boooo on boost because you are not doing the job. Sitting at home off a main road in Tacoma right now I have barely 2 bars. That's really bad bad.

These folks are good!!!!!…read more My daughter had an IPhone 5C that the screen was broken and it had some water damage. We took it everywhere trying to get it fixed and no one would touch it because of the water damage. Took it to Batteries Plus and Konan, the technician was able to fix it! I am so glad he did because we could not afford another iPhone at this time. The price was fair and reasonable for getting it to work! Thank you Konan and Batteries Plus! My daughter was truly happy!

Bought an X2 3 years ago. a year ago it started having issues holding a charge that progressively…read moregot worse. Had the store charge the battery twice (each time when I installed a new alternator) and the issue never went away. Asked if they could just replace it since it is still under warranty and the manager told me no because there was not enough charge on the battery. Will not purchase from them again. The battery was good for 2 years though but that is not much for a battery that cost over $400. EDIT: Called customer service as I was asked. They understood the issue and also could not understand how the store thought the battery could be over 10 volts if it is not taking a charge but the owner still refuses to replace. (Tacoma Mall Blvd Location). I will take my business elsewhere. Think twice before buying here.

Spilled water on my Macbook and it immediately shut off. The soonest Apple could get me in was in 2…read moredays, but their repair que was 10-14days, 300$ regardless of if they can fix it. Erik called me back immediately, had me drop it off ASAP and kept me updated every day for the 3 days it took to get it fixed completely. $200, and only paid because it's fixed. 10/10 would recommend.

I took my laptop to Olympia Computer, it would not power on. They were friendly and informative…read morewhen I called about the process and when I dropped it off. Turned out my motherboard had a short and it wasn't worth fixing but the process was easy, they were friendly and informative and it was worth the $50 diagnostic fee to find out. I would definitely go back if I have computer issues in the future.

If you are have battery issues this is the place to go. These gentlemen are very knowledgeable and…read moreare there to help. They are great at customer service. They also have the best prices on batteries. With the heat dont for get about your battery. This is a must go place if you are having any battery issues. Thank you for helping me today. Sincerely Kay McLean