I saw an ad/listing on OfferUp for a "Brand New iPhone 16 Pro Max - Huge 35% Off! Only $829" at this particular location & so so went there to purchase a unit. I arrived there & asked for the specific model to purchase. The gal said that price was for a used unit locked to a specific carrier. I showed her the ad on my phone & asked to speak to a manager. A guy came out from the back room & said, "If you scroll down & read more it will tell the exceptions." I said, "The title of your listing is very clear & your tactics are very deceptive!" This business is dishonest & a waste of time! See my included screenshot of their listing. read more

The Phone Guys - Mobile Phones Near Me - Tacoma, Washington

I wish I never heard about this place. I went to get a phone because my last got damaged and I needed a phone quick for operating my jobs and payments. But now I'm stuck paying more than what I'd owe for even the latest phone. They didn't inform me on lease details. There app has also crashed after an update leaving me unable to pay my payments on time. Which a day hasn't gone by that I'm left to pay past due which makes no sense struggling with other payments. When I'm done paying this phone off I will not be continuing anymore service with them. read more

I highly recommend! 10 out of 10. Victor was so helpful and amazing. He had me and my boyfriend out of there very quickly with a new phone. His customer service is UNMATCHED. If you are looking for a product, i suggest trying here first! THANK YOU VICTOR!! read more

My phone would not charge and was basically unusable. I had no idea what to do----- After five minutes of tinkering with the charge port, one of the guys (young, sweet disposition, longish hair) extracted some debris that had been caught inside and obstructing the connection. He then showed me that the phone was now charging. When I asked how much I owed him, he said there was no charge! I was most grateful and will come back to this store if I ever again have a problem------- read more

Hello I've received poor customer service from many people at your company. I need my phone number REMOVED from your text list. Many of your employees are RUDE & UNHELPFUL telling me there is no position or person to contact to help me hanging up the phone in the middle of the call & SCREAMING AT ME telling me THE CUSTOMER IS NOT RIGHT. I'm not saying I am. But all I needed was my number unsubscribed. I need to speak to someone of higher position in this company NOW to help me. I don't get any customer service edict I'm spoken to like a hooligan who has nothing or is homeless and attacking them. I just need help with one thing and all of this disrespect has been given to me. I joined the app to contact the company owner and I am pending unable to speak to anyone from a human resource center to help me. I just need my NUMBER UNSUBSCRIBED NOW !!!!! Thanks does anyone know the the number read more

The people were nice the first day to get my business. my phone had some issues and I went in because of the 7 day warranty. Well, I got the run around from them. I just grabbed my phone and said fine. Whatever and left. Then I tried chatting with and emailing them and same result. They are also hella expensive. I could get a brand new top of the line for what I'm paying for mine. Just go elsewhere or save your money and buy one right out. I will never deal with them again after (IF) I get this issue taken care of. read more

David and Simon provided awesome customer ser and helped me on what I needed help with because I walked in not knowing what I wanted or what I was looking for read more

I bought a "refurb" S10+, screen protector and a case. I told Hannah that I did wireless charging and she told me there would be no issues with thi​​s case. Ends up the case holds the phone JUST far enough away that it will not charge. When I went in, they had no other cases I could trust to wirelessly charge my phone and they refused to offer me a refund... on a $30 case! Guess their Customer Service is not even with $30! I will be contesting the whole charge, with my CU. If you get a phone there, refuse any other accessories/upsell. They have a very limited supply! CONSIDER THIS BUSINESS THE "USED CAR SALESMEN" OF CELL PHONES! Be cautious, be VERY cautious! Hannah was dishonest, for her benefit! I'm sure they are commision paid! Would give them 1/2 a star, if I could. ~!~!~! 12/06/2021 @ 11:30am EDIT: I am contesting this with my CC company. My CU is going to fight for me. Too bad that Hanna did not think their Customer Service was worth $30. Now they get to eat the whole phone! See Hanna, I told you that this was not a threat, it IS A PROMISE! I do hold to my word... to bad you don't! Yes, your business ethics are in serous question now! How do you stay in business again? Oh, that's right, you scam other humans! I also see that you ONLY have money going one way... you refuse to refund and when you do, a 20% restocking fee is highway robbery! AVOID THIS COMPANY ! ! ! DON'T GIVE THEM YOUR MONEY ! . read more

Scummy business practices. I wanted an iMac and I applied for and was accepted for a line of credit to get one through one of their two credit systems. However, when I went in to the building, the rep tried to convince me to buy a bigger IMac than I was interested in, then proceeded to ask me to ding my credit to apply for a bigger loan to the *other* credit system they use that I wasn't asking for or needed, for him to push a bigger device on me. I left and asked him to delete my account information. The whole experience felt predatory and scummy in nature. read more

Don't go here- I bought a phone the next day the screen goes black and gets stuck and that I would have to pay the restocking fee which is the same amount as the phone I traded it in. Terrible service. I will not recommend this company at all. Do not buy from here they will not work with you at all. A different phone would have been nice at least. One that worked, I prob could have dealt with that. Such Terrible customer service. read more

My first visit to The Phone Guys in Tacoma exceeded my expectations. Simon was friendly, knowledgeable and took the time to answer all my questions. Very impressed with the customer service and the quality of the product I purchased! read more

This company is a scam. They like to bait and switch. Product most likely is fake from wish or geek. Call in and they tell one thing on the phone, you get In the store and it's something completely different. I wouldn't waste me time shopping here. I've filed a complaint with the attorney general office. read more

I got great service here. They made a mistake on the first phone I bought (could happen to anyone). When I took it back in, I was expecting to have an argument about the situation. Not so. They recognized and acknowledged the mistake and fixed it without any question. They were very nice and cordial about it. I was pleased. Maria is the person I dealt with. They were also good about answering questions over the phone. read more

Bs company fake prices save your money they give u fake prices only and over the phone tried to tax me 22% ??? They have no idea what there doing read more

Wonderful. The whole staff was helpful and wonderful. Michael was especially great. Good selection and good prices. Very glad we came.

They sell you broken phones and will not take any responsibility for it . I bought a phone here and on the same day ... in less than 2 hrs i called and told them that i found a little crack in the corner . They said the manager would get with me and never once did . I would not recommend this place . read more

Absolutely terrible! They sold me a BROKEN phone and REFUSED to take it back even though I was within my return period!!! I documented exactly what was wrong with the phone and I brought it back to them to get fixed and they kept my phone for 3 days to "fix it"! They're horrible! I recommend just saving to buy a phone from Samsung or apple directly! Their leases are bs, their customer service is bs and their phones are even worse. If I could give them no stars I would. read more

If I could give these guys a -5 stars I would , the employees here do not care about what you need and offer all their options to you , the only option they offer is one where you will be paying 2-3. Thousand more for their pre owned products , definitely not worth it read more

They has really good price. 90 days warranty is super awesome. I couldn't find anyone for that long of a warranty.

Would give 0 stars if I could. Ended up upselling me on phones that I could have purchased for much cheaper through their OfferUp store. Very shady given that the employees persuaded me that the price at the store was the best that they could do. Stay away and give your business to someone else! read more

The girls here are cute (that's why I gave 3 stars). Turn around time was two weeks on what was said to be a three day thing. Just had to replace a screen on an iPhone. Button on iPhone is kind of janky now as well. It's a toy for my daughter so it doesn't matter that much but this is the results I received. The girls were unprofessional but nice. read more

This company is super amazing! They have a huge variety of devices and they gave me a great device for my price range. Highly recommend specifically for unlocked devices. I buy phones to use out the country and they never disappoint me. No need to go buy a used phone from someone on the street when you can visit their store and leave with a phone with a warranty included for free. read more

It's great cause there isn't a credit check, but even after getting approved just the amount I still have left to pay is a shocker. But I guess i should have paid better attention to my credit score! read more

For anyone who sees this and want the truth. The employees here are just trying to make money. They offer no good advice, they overprice everything and can't even communicate anything correctly. Very bad decision to go here. My experience my phone broke was desperate and went to phone guys and bought a phone, was not working properly (Over $1000 phone) touch sensitive and obviously used before. These people are selling bad phones at full price to people they know need them and when I went to take back they charge me $180 for restock fee... had the phone for a day! Take my advice go somewhere else! read more

They are not honest and will not let you return your phone at all even if they sold it to you broken would not recommend this place at all they do crappy business read more

This business tried to scam me. i tried to buy a samsung watch, it did not come in original packaging, or even with any of the samsung add one (the charger) except for the watch itself. it was in a blank box and they didn't even tell us the series of the watch. they originally told us they didn't have the watch they posted online and when we said we were going somewhere else, they then said they had the watch. the phones they had on display were counterfeit and weren't able to turn on any of the devices to check if they were real. the logos were fake on their iphones. and when we went in to confront them about it, they tried telling me that that was how their business was run which is extremely unprofessional. the charger they gave us didn't even plug into the watch itself. highly do not recommend this business, they are genuinely just working to scam. the watch was dead when they gave it to us and only charged it to ONE PERCENT and didn't even show us the watch turned on. they also were NOT wearing any masks behind the counter during a PANDEMIC. there were people before us also going in to complain about their phones not working. currently waiting to see if we actually did receive our refund, and that they didn't scam us for a second time in less than an hour. highly disappointed, don't go here unless you want to rick roll someone into an overly expensive fake electronic products. read more