Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

Had an issue with my Apple Cinema Display not turning on. As soon as I entered the store the guy…read morestarted to diagnose the possible issues, he tried to force it to turn on a few different ways and within 5 minutes discovered the power source was the issue. He replaced the power cord free of charge and got me on my merry way. I had low expectations, but was pleasantly surprised

I went to pick up my laptop from having the screen repaired. I was quoted $50 total. When I went…read moreto pick it up, the total came to $270. I was told $50 was the screen and the rest was for the work. I don't mind paying, but when I ask for a quote on EXACTLY how much it will be to fix... don't tell me 1 price then charge me $200 more at the time of pick up.

Very friendly and knowledgeable staff. Clean and organized store, plenty of parking. When I…read morearrived I was greeted immediately and sat down with me to help. They were great. I highly recommend and I am so delighted that they are right in town,

This is about T Mobile phone in customer service and not about any particular store…read more So I did the usual upgrade with T Mobil where you get 2 upgraded phones and you trade in the older ones. I did it over the phone because if you go to a T Mobil store and you don't get there right when they open and you're the first on line, you will be there for hours. I then called customer service to see how I will go about sending them my trade in phones and they said there will be a shipping label and instructions in the box with the new phones so I would simply ship back the old phones in the same box and affix the shipping label and bring it to UPS. There was no shipping label in the box with the new phones. I then began an arduous journey of returning the trade in phones. On the first call I was told that I would receive an email with the label and instructions. No email received. I then called them back and it took over 30 minutes for customer service to generate an email which contained a shipping label and a packing slip that said that I was returning one phone. I then called back and asked for a new email with a shipping label and a packing slip that said that I was returning two phones. After 2 calls they said they sent another email. Never got one. I then proceeded to make 4 more calls to customer service reps and "supervisors" who insisted that the shipping label reflected the fact that there were 2 phones being returned even though it didn't say so. I then asked for a regular composed email with the pertinent information stating that I was returning two phones and I would simply use that as my packing slip and keep a copy for my records and I was denied and told that it doesn't work that way at T Mobil. In my last call to a "supervisor", she was rather condescending in tone and she said that everyone has told me the same thing and this was the way it was going to go whether I like it or not. Every consumer should be concerned about the fact that this new entitled workforce that we have in 2025 seems incapable of even composing and sending a simple email, notwithstanding the fact that we are are dealing with a company here that actually makes their money off of the transfer of information!

I was going to write something unnecessarily long winded. Instead I will simply say what a great…read moreshop with pleasant people who make you feel at home. Very down to earth and eager to help. I've gotten my past two phones from them. It's great to shop local!

Just had a great experience with Saif and Saad, the two gentlemen that work there. They were…read morefriendly and helpful and I highly recommend going there when you need assistance with anything phone related.

So my iPhone just crapped out on me out of the blue so I stopped by Verizon to see what they could…read moredo. I felt like the service seemed not very genuine just because it was so professional it was fake as opposed to just greeting me like a real human "welcome to verizon wireless, that you for chosing us today, what can I help you with" uhh hey what's up? Besides that it took about 20 minutes for someone to help me but there were plenty of people walking around asking if I had been signed in yet but no one actually to assist. When I finally got tended to the sales person I dealt with was intelligent and informative however he was obviously selling a sales pitch and I really just wanted a cut and dry response to my question but I understand that's part of their job. Ultimately I walked out happy & the proud owner of a new phone... an HOUR AND A HALF later.

I'm giving this store a 5 star rating for helping me out in a situation that could've been handled…read morea lot different than it was. I went in to replace the tempered glass on my iPhone bc there was a huge scratch along the face. Avi(?) the store Manager replaced the glass & I noticed a bubble underneath. (Ugh!) I mentioned it. He said it was on the edge & should work itself out. I said OK & was on my way. I was in a bit of a rush bc I was dropping my car off at Firestone & didn't want my ride home to be waiting. Unfortunately when I got home, I saw that there was a white speck under the glass that I couldn't remove AND my cell phone case was broken. (Wasaahhhhh!) I called Verizon & was told to come in. This very sweet man replaced both my glass & my cell phone case!!! (Whew!) When all is said & done he not only put the customer's needs first, he didn't make me feel bad about it & I left with a phone that is now in much better condition than it was when I first got there. I truly value that kind of service! THANK YOU AGAIN!

This place is neven open when advertised. I literally just called to make sure they were open…read morebefore I drove a half hour, they told me they would be but now I'm here and the place is locked. Typical. I'm switching providers

Today, I want to Victra Verizon in Shirley, New York, to pick up a new iPhone (my old iPhone is…read moreslightly less effective than a brick). I know nothing about this stuff, but fortunately LAUREN and ALAN were there to work with me. They helped me get all set up, did the transfer from the brick to the new phone, put in a screen-protector, snazzy new case, got me the correct chargers, answered all my questions, and even told a few funny stories. Great experience! Lots of fun! I will definitely be going back. Big shout-out to LAUREN and ALAN at Victra Verizon in Shirley in New York! ~Timothy (NY)

I waited 10 minutes at 3pm on a Monday, and neither of the 2 workers acknowledged me. They were…read morehelping others. I have gone in the past and received incorrect information and assistance when inquiring about discounts. I would recommend trying another location.

I went to this AT&T location in Shirley around 5:00 PM on a weekday, so it was a bit busy and I…read morewaited about 20 minutes without an appointment--definitely recommend avoiding peak hours if you're in a rush! That was my bad for not realizing the time of day. That said, once I was helped, I had a great experience. A super helpful associate named Karim assisted me (I hope I'm spelling her name correctly!). My phone screen had broken, and I had no idea how to transfer all my data to a new phone. Karim took care of everything for me in about 10-15 minutes. She made the whole process smooth and stress-free, didn't charge anything for the help, and even gave me detailed info about new Samsung and Google Pixel phones in case the one I bought as a quick replacement didn't work out. The store itself was very clean, and all the Samsung and Google Pixel display models were working, which I appreciated. I do wish there were more case options for non-iPhone models and that they were displayed higher up like the iPhone cases--you currently have to bend down to see them. Overall, a great experience. Karim, thank you so much--you were a total sweetheart and incredibly knowledgeable. I'll definitely come back and ask for you if I need help again!

This review is for the AT&T location on NY Avenue in Huntington…read more The salespeople will tell you anything to get you to sign up. Promised rebate of $249 activation fee, never received. After several trips to the store, we were assured it would be on the next bill. Still haven't gotten it after 6 months of billing. Assured bill would be $180 a month with fees and taxes. Bill is always $225 a month (with discounts and two phones on the bill we don't even own). Last night we got an email, the new bill would be over $300 a month for the two new Sim cards we ordered yesterday. We never ordered SIM cards. This place is very disreputable!