Very friendly and knowledgeable staff. Clean and organized store, plenty of parking. When I arrived I was greeted immediately and sat down with me to help. They were great. I highly recommend and I am so delighted that they are right in town, read more

This is about T Mobile phone in customer service and not about any particular store. So I did the usual upgrade with T Mobil where you get 2 upgraded phones and you trade in the older ones. I did it over the phone because if you go to a T Mobil store and you don't get there right when they open and you're the first on line, you will be there for hours. I then called customer service to see how I will go about sending them my trade in phones and they said there will be a shipping label and instructions in the box with the new phones so I would simply ship back the old phones in the same box and affix the shipping label and bring it to UPS. There was no shipping label in the box with the new phones. I then began an arduous journey of returning the trade in phones. On the first call I was told that I would receive an email with the label and instructions. No email received. I then called them back and it took over 30 minutes for customer service to generate an email which contained a shipping label and a packing slip that said that I was returning one phone. I then called back and asked for a new email with a shipping label and a packing slip that said that I was returning two phones. After 2 calls they said they sent another email. Never got one. I then proceeded to make 4 more calls to customer service reps and "supervisors" who insisted that the shipping label reflected the fact that there were 2 phones being returned even though it didn't say so. I then asked for a regular composed email with the pertinent information stating that I was returning two phones and I would simply use that as my packing slip and keep a copy for my records and I was denied and told that it doesn't work that way at T Mobil. In my last call to a "supervisor", she was rather condescending in tone and she said that everyone has told me the same thing and this was the way it was going to go whether I like it or not. Every consumer should be concerned about the fact that this new entitled workforce that we have in 2025 seems incapable of even composing and sending a simple email, notwithstanding the fact that we are are dealing with a company here that actually makes their money off of the transfer of information! read more

Horrible customer service!!! I came in for a screen protector the sales rep heard the wrong type of phone I had and expected me to pay twice for a screen protector saying that the first one will be reimbursed in 3days. COMPLETELY UNACCEPTABLE when they both cost the same. Not to mention all the sales rep look like they're high. I'll gladly take my business elsewhere read more

Was very rude and the whole team lied to me about all of the things, and there was a ant infestation in the corner.. nasty place.. nasty ppl. read more

I have T-Mobile hot spot/internet at home and for the last 3 months I have y gotten billed even though my card is on auto pay and for some reason I don't get an email either !!! I'm extremely unhappy at this point the only reason I'm keeping this Service at this point is because it's cheap and when I am unfortunately I can't get cable. The manager told me she would make sure my email was on the account I even wrote it down and gave it to her because for some reason she couldn't do it while I was there but promised she'd get it done later when she could. Here I am again with my service cut off with no warning or notice just an unhappy kid who can't use her iPad or watch TV ! Thanks again for not doing what you said you would ! read more

the girl that works there is just rude and dismissive and disrespectfu! also no matter what t-moble Tuesday has they are always out of the free gift I guess they must be one one the ones that sells on eBay or Facebook read more