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    Total Wireless

    3.0 (1 review)
    Closed 10:30 am - 5:30 pm

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    AT&T Store

    AT&T Store

    2.0
    (24 reviews)
    2.5 mi
    $$$

    Forget going to the store, they won't help you with anything, doesn't matter what it is. I…read morepurchased iPhone 17 Pro Max and got service with AT&T. I got active armor with AT&T to prevent spam text and phone calls. I was getting a lot of spam texts. When I went to the store, they told me there was nothing they could do. Thus was included in with my AT&T service, so I don't know why they refused to help me with it, but they never helped me with anything. I also had poor reception again. They told me nothing they could do that. It was my iPhone. I went to the iPhone store in Albany and they said it wasn't my iPhone. There was nothing wrong with my iPhone. AT&T has never helped me with anything. The worst store to go to.

    Review of AT&T Store (1137 Ulster Ave, Kingston, NY 12401)…read more Date of Visit: October 29, 2025 (approx. 5:00 PM) Subject: Broken promise regarding Zagg screen protector warranty and poor business ethics. I visited the Kingston AT&T store today seeking a replacement screen protector for my iPhone Max Pro. When I originally purchased the $40 Zagg screen protector, I was specifically persuaded by the salesperson's guarantee: if the protector ever broke, I could return to this store, pay $10, and receive an immediate replacement. This was the single reason I agreed to purchase the product. Today, AT&T refused to honor those terms. I was directed to the Zagg.com website to file a warranty claim, a process which requires dealing with a third party, paying shipping, and waiting for delivery. This is a direct and unacceptable change to the terms and conditions under which the product was sold to me. This experience reflects poorly on AT&T's corporate business ethics and morals. A company should stand behind the terms its employees use to sell products, especially expensive accessories. While I was not angry at the specific employees--who are just following orders--two of the three staff members I interacted with displayed noticeable attitudes. It is no wonder the store was pretty much dead at 5 PM on a Wednesday. When a major service provider changes its fundamental policies and compromises its integrity in this manner, it naturally drives customers away. I will be investigating switching providers immediately, as I cannot do business with a company that changes its terms whenever it suits their bottom line. Buyer Beware: Do not rely on promises made by staff regarding screen protector replacement programs at this AT&T location.

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    Total Wireless - mobilephones - Updated June 2026

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