The service at the Hopewell Jct. Verizon reseller was top notch. The gentleman was professional,…read moreknowledgeable and helpful!

My son and I have used this store quite a few times over the past three years, purchasing a phone,…read morepicking up accessories, and most recently for a quick repair. The staff has been amazing every time. Yesterday Skyler (sorry if I spelled it wrong!) was fantastic. They are knowledgeable, polite and friendly no matter whether it's a big sale, a small purchase or even just a question. Can't say enough good things about them. The prices are more reasonable on the accessories than some other stores I've been to. Glad to have them in my town!

3/20/26. Called optimum, eventually I spoke to Mohammed in the billing department…read more He explained that the Billing cycle is from the first of the month to the end of the month. They charge people in the middle of the month, so that they are certain they get paid. That seems unscrupulous. He inquiry why after 16 years I finally decided to leave? In a thumbnail description; it was because of the terrible service, or basically lack of it, the price goes up every year, and I just got tired of it.

Billing constantly going up. Pay for 500 speed and its very rare that I get over a hundred. Can…read morenever get anywhere on the phone with them thats if you can understand what their saying. Don't know how they stay in business. Awful company

After 6 weeks, 10+hours of dealing with Verizon over the phone and still having an unresolved issue…read moreI stopped at Superior Wireless in Salt Point. They solved my problem in 20 minutes! I cannot thank them enough. On top of the excellent service, it was great to see them strictly following COVID/sanitization/mask guidelines - especially since I had my 2 children with me. A+ all around!

These guys are awesome - so fast, polite and knowledgable !! Fixed my old cell phone charging port…read moreand microphone and my neices old tablet!! Thank you!!

Needed a new lightning charging port for iPhone. Dropped the phone off, was fixed and ready to go…read more40 minutes later. Cost was $80. Good value and very quick turnover. Thanks!

I just brought my iPhone 6Plus in for a screen & camera repair - they charged me way less than…read moreother companies I'd investigated. Ozzy was SO pleasant, and I could tell that customer service is something that's important to them. My phone was ready lickety-split! They're really great, and I wouldn't hesitate to bring back any of my apple products.

Very good costumer service he fixed my iPad in 20 minutes and now it works amazing I will be coming…read moreback for my beats.it was worth every penny

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.

quick and competent service, pleasant and knowledgeable staff, and a venue offering a warming bowl…read moreof miso soup or ramen on a cold day. i will definitely come back if I need a phone or computer repair again!

This review excludes the online experience and phone in experience. I am reviewing only the service…read moreexperience at Verizon South Road near HomeGoods. We were moving my daughter's tablet over to our Verizon account. This went fairly smoothly. Expect long weights the closer we get to the holidays.

Horrible customer service! With the exception of one young guy, EVERY SINGLE PERSON I dealt with…read morewas rude, condescending and useless!! They seem to forget that they sell these phones all day long and they should be familiar with the product. I buy a new phone every few years and so yes, I would like some answers and some assistance. There was one male in there who was particularly rude and condescending. Get it together! You are not the only cell phone company. And right now my phone is locked in Voice Over mode since they didn't have to time to answer a few basic questions.

I don't know if this business is any good or not. We went in after work one day and only one person…read morewas working. We waited for 20-25 minutes for the single employee to wrap up working with one especially obnoxious lady. I don't blame him for giving her as much attention as possible to get her out of the store, but what I do fault this business for is not acknowledging us once. No hello, no "I'll be be with you in a few minutes', no apologies, no nothing. Sure, we could have interrupted him and his service of the Obnoxious Woman, but that seemed like it would be even ruder than us being totally ignored. We left. Hire more than one person, guys. You have failed.

Can someone tell me why this even opend here???? The ppl working here are useless they arent…read morehelpful they never have answers... i had to go all the way to Danburry Mall verizon store to be helped pathetic you guys are throwing away money hire a better staff get it together shameeee.... oh we cant help you oh we arent sure oh i dont know okayyyyy well what do you know?? Can you take a Donkey to drink water?

Andrew provided wonderful efficient service and was a pleasure to be cared for by him.read more

I advised the Totowa Store agents that I did not under any circumstance wanted to trade in my cell…read morephone, if there was a contract. I was told that there was no contract and that I could cancer the subscription at any time. This is not true. I cannot switch to T mobile or any other provider unless I pay off a 36 month subscription. I was lied to. There was never at any time any paperwork given to me or any information telling me that I was LOCKED INTO THE TOTOWA STORE FOR 3 YEARS. SOMEHOW W/OUT MY KNOWLEDGE I WAS TOLD THAT THERE WERE DEDUCTING APPROX $30. PER MONTH FROM EITHER MY CREDIT CARD OR BANK ACCOUNT WITHOUT MY KNOWLEDGE. " CRAMMING?"