I don't know if this business is any good or not. We went in after work one day and only one person…read morewas working. We waited for 20-25 minutes for the single employee to wrap up working with one especially obnoxious lady. I don't blame him for giving her as much attention as possible to get her out of the store, but what I do fault this business for is not acknowledging us once. No hello, no "I'll be be with you in a few minutes', no apologies, no nothing. Sure, we could have interrupted him and his service of the Obnoxious Woman, but that seemed like it would be even ruder than us being totally ignored. We left. Hire more than one person, guys. You have failed.

Can someone tell me why this even opend here???? The ppl working here are useless they arent…read morehelpful they never have answers... i had to go all the way to Danburry Mall verizon store to be helped pathetic you guys are throwing away money hire a better staff get it together shameeee.... oh we cant help you oh we arent sure oh i dont know okayyyyy well what do you know?? Can you take a Donkey to drink water?

3/20/26. Called optimum, eventually I spoke to Mohammed in the billing department…read more He explained that the Billing cycle is from the first of the month to the end of the month. They charge people in the middle of the month, so that they are certain they get paid. That seems unscrupulous. He inquiry why after 16 years I finally decided to leave? In a thumbnail description; it was because of the terrible service, or basically lack of it, the price goes up every year, and I just got tired of it.

Billing constantly going up. Pay for 500 speed and its very rare that I get over a hundred. Can…read morenever get anywhere on the phone with them thats if you can understand what their saying. Don't know how they stay in business. Awful company

These guys are awesome - so fast, polite and knowledgable !! Fixed my old cell phone charging port…read moreand microphone and my neices old tablet!! Thank you!!

Needed a new lightning charging port for iPhone. Dropped the phone off, was fixed and ready to go…read more40 minutes later. Cost was $80. Good value and very quick turnover. Thanks!

Fantastic staff! I frantically went into the Apple Store one day last week because I some how…read morelocked my phone with a stupid setting I should have never touched in the first place. The worker who is the first point of contact when you enter the store helped me unlock it faster than you can say licketty split! I was so appreciative of her that I went and bought her a cookie from Starbucks!!

I can't recommend Adam highly enough. He helped my son when his phone got stuck on the recovery…read morescreen. Although we weren't able to recover everything, it was clear he did everything possible. He was honest, knowledgeable, and truly went the extra mile.

I made an appointment ahead of time to drop off my Galaxy S8, with a cracked screen, and they said…read moreit might take a "couple of hours." I said okay, I said I could be reached via email since my phone was with them. I returned three and a half hours later, and apparently nothing was done to my phone. They told me the phone had moisture damage, which might be true, since it's an old phone, and they had to 'test' it. But I was pretty annoyed. Keep in mind that this phone worked just fine. They told me to come back in an hour and a half. I live 15 miles away, so yeah....a bit inconvenient. They sent me an email saying my device was ready, so I drove all the way back. They then said that the phone was not worth repairing, so they did absolutely nothing with it. They did refund my money, however. But I thought it was a huge waste of my time. They seem honest enough, but disabuse yourself of any notion that this is a "while-you-wait" kind of place. Not sure if I would use them again, hope I never have to.

I brought my Toshiba Satellite Computer after Geek Squad would not touch my computer, because they…read morebelieved it was a hard drive problem. Although I pay for Geek Squad coverage and was disappointed, I understood since Toshiba no longer makes computers why they probably didn't want to deal with it. My computer simply stopped working and would not turn on. I brought my computer in late am on a Wednesday. Received a call late pm that same Wednesday informing me it was ready for pick up. It has been a few days now and everything is working fine. Daniel and Greg were very professional and even apologetic that it would cost $75.00. Considering the computer cost, the age, and that Best Buy wouldn't even touch it, I thought it was very reasonable. Would highly recommend CPR in Wappingers Falls.

We were Verizon customers we decide to switch over to T-Mobile. What an exceptional experience…read morefrom the time we walked in the door to the time we left. Our sales technician was l Norman and he was professional, courteous, and helpful beyond expectations. We upgraded to iPhone 17 and the transfer of information was painless. In gratitude Justin & Lynn

ZERO STARS. Been with Verizon for 15+ years. Went to upgrade phone. Should've been simple. The…read moreemployee told us he had a great deal! We trusted him... can't trust anyone at Verizon. Was scammed into adding our landline as a new line (saying it would be free) WAS NOT. Charged double after two months. Went back to see if this was a mistake. First employee said it must be a mistake. "Manager" named Brett usurped our appointment and accosted us- saying we signed up for this plan. When we asked who would sign up for this? He said "I don't know, you did." Brett was extremely rude, condescending, and unkempt. Smelled bad. Maybe high? Would not recommend this store to anyone. Or VERIZON. Go to AT&T! Also spent hours on the phone with untrained employee whose only remedy to our situation was to cancel our phone lines completely?! Or buy back our phone at triple the retail cost. Time to go off the grid. JEEZE.

This review excludes the online experience and phone in experience. I am reviewing only the service…read moreexperience at Verizon South Road near HomeGoods. We were moving my daughter's tablet over to our Verizon account. This went fairly smoothly. Expect long weights the closer we get to the holidays.

Horrible customer service! With the exception of one young guy, EVERY SINGLE PERSON I dealt with…read morewas rude, condescending and useless!! They seem to forget that they sell these phones all day long and they should be familiar with the product. I buy a new phone every few years and so yes, I would like some answers and some assistance. There was one male in there who was particularly rude and condescending. Get it together! You are not the only cell phone company. And right now my phone is locked in Voice Over mode since they didn't have to time to answer a few basic questions.

I just brought my iPhone 6Plus in for a screen & camera repair - they charged me way less than…read moreother companies I'd investigated. Ozzy was SO pleasant, and I could tell that customer service is something that's important to them. My phone was ready lickety-split! They're really great, and I wouldn't hesitate to bring back any of my apple products.

Very good costumer service he fixed my iPad in 20 minutes and now it works amazing I will be coming…read moreback for my beats.it was worth every penny

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.

quick and competent service, pleasant and knowledgeable staff, and a venue offering a warming bowl…read moreof miso soup or ramen on a cold day. i will definitely come back if I need a phone or computer repair again!