Quinn, you are the best. Thank you for taking such great care of us. Customer Care at its finest.read more

They have a young lady by the name of Carter. She did a fantastic job with helping me and breaking…read moredown the differences in the devices they had in store.

We went in to get the four iPhone 17 with the $25 a line service, we also ended up getting two GPS…read moretrackers that we didn't ask for. Communication was great going back-and-forth with one of the workers there but once we signed, there was no more communication. Pretty much being ignored.. so long story short we decided not to go with T-Mobile and stick with our original plan with a different company and we ended up having to pay stocking fees for those GPS trackers that we never wanted. $65 restocking fee. T-Mobile and your employees at the one off of Lamar in Arlington Texas could definitely do better.

Came in looking for wifi for my house I left with a good plan affordable didn't take more than 30…read moreminutes Daniel Garcia Helped us Thank you .

Great customer service! Nora and Adrian were extremely…read morehelpful! Always engaging between all of their customers. If ever needed will definitely come back to this location!

Nobody greets you when you come in. Associate actually frowned at us. Waited an hour for help and…read morehad to come back a second time because they didn't change the Sim card to make my new phone ring.

I went to a nearby Spectrum store (770 East Road to Six Flags, Suite 168, Arlington, TX 76011) to…read morereturn my equipment (Friday, June 6, 2025). I received the worst customer service ever, all because I no longer wanted to be a Spectrum customer. The older woman who retrieved my equipment kept making snide remarks and treated me with pity and disgust. The Spectrum rep kept shaking her head, as if to say, 'What a shame and big mistake you're making,' and she was concerned about how much I was paying my new service provider. Spectrum, you DO NOT NEED people like her behind the counter. Thanks for listening.

Torry was great at customer service! He walked right up to me and greeted me within 1 second of…read moreentering the store. He was professional and friendly and explained everything every step of the way. Torry is a great example of outstanding customer service!

Awesome service! These guys were amazing! They were extremely friendly and knowledgeable. I came in…read morenot sure they could get me what I wanted for my iPhone and I was pleasantly surprised. They gave me what I needed for my phone and worked with me on getting a galaxy 9 plus. They didn't have many options for cases, but they did have a used one that he included to keep the phone protected until I could get something I liked. Will definitely come back when I need to upgrade again!

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096

Left standing outside for 10 minutes. Told that I had to pay a $3 fee to pay cash on my bill…read more Not sure if the payment posted correctly to my account as my Verizon app notifications did not update in a timely manner. I will post an update during my next billing cycle.

Time, truth and treatment. I dropped my phone and had only a partial screen, I was told to go try…read moreto get in with password. I could not see the screen. Then I called and some dude from the way across pond told me I had to get the $ 25 service plan and told me where to go. I went there same they told me no. Am i happy? No I am not

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

Great service, great products, and honest people who want to help. They've fixed more than one of…read moremy phones and screens and you can always go back in for help with your phone. I go in for a screen cover or repair and come out with lots more cool stuff for my watch and phone, at great prices. These people are so generous and helpful. It's a family business and it's a good family.

Exceptional customer service!…read more I was ready to do my usual upgrade, and this location was the closest one to me. I noticed in the stores they have a smaller selection, than what is online. On the flip side, you get better prices in the stores than online. Go, figure! The purchase and setup were done without much effort, and the time spent there was pleasant and enjoyable. Thank you, Crystal, and Mister (yes, that's his name)

This isn't about the money it's about respect. I've been with MetroPCS since the company opened. I…read morefeel like as a former costumer, the day I got a new phone the employee, Aubrey, was very sweet and helped me understand what I did not. However, my phone did not work. So, I went back and Aubrey ordered a new phone for me and was told to pick it up starting as of january 17th. Today, I went to pick up the new phone and the manager on shift,Alex, saw how he's employee, Cobi, disrespected me. I was told to go to the manufacturer or pay for the new phone. When the manager was aware that the new phone I got was a bad phone to begin with. Again, it's not about the money it's about the fact that the manager allowed his employee to be so rude. The manager was just as nasty and rude as his employee and it's unacceptable. Overall bad service would not recommend. I advise everyone to please research the phone companies you got with and pay close attention to the manufacturer. The address is 818 E Abram St Arlington, TX 76010

This is the worst place to ever come to i went inside and they were so disrespectful and didnt…read morewanna help me out the guy there is very rude and they dont wanna listen worst customer service they call them self a corporate store i dont think so they need real professional people here

This guy is rude as hell. Hung up on me and told me have a good life while I was in the middle of…read moreinquiring about his service to jailbreak my phone. Nasty

Awesome little shop. Guy knew everything about my phone lol needed my Galaxy to work with my new…read moreCricket service, took about half an hour. He explained everything to me and we very patient