I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!

Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

Excellent service. Great products. We could not be happier with the patio furniture we purchased…read more Excellent quality and delivered on time.

Great knowledge and excellent range of espresso machines…read more I have had my Saeco Incanto serviced here twice over the past few years and everything was handled well. Sadly after eight years of faithful service I have retired the Saeco and have absolutely no hesitation, especially after doing both online and retail location evaluations, in buying my next espresso machine here.

The owner at the Etobicoke location was extremely rude and loud. I took our machine in for repair…read moreand received a call 2 weeks later that it was repaired. I picked it up (paid cash) and the next morning it failed. When I called that day the message said they were closed for the holidays until Tuesday, January 6th. I decided to drive in that afternoon with the machine only to discover the shop was closed (I live a 45 min drive away). I had checked with his website and it confirmed opening after 12:00 on January 6th. The next day he called me ranting and raging and was quite incoherent. Would not even listen to what I had to say. Very angry and rude. Would not consider taking the machine back to fix it properly. No offer of a refund either. Expensive lesson.

This place is amazing, I dropped off my vacuum cleaner last week for them to have a look at it…read moresince it seemed to me that it wasn't sucking quite as good as it used to ( has maybe something to do with me trying to vacuum drywall dust after renovations with it ). They told me that it would take them a week to get to it because they have so many work orders which made me worry a bit because with my two dogs at home I couldn't go longer then 2 days without vacuuming. So they said diagnostics is gonna run me $20.- something dollars and if I decide to have it fixed it's gonna go towards the repair costs which I found pretty cool. I dropped it off Friday and Tuesday the next week I get the call to come pick it up and that nothings wrong with it. I went there today to pick it up and they said basically that everything is running at 100% and nothing is wrong with it in terms of engine, pipes etc. They said the only other solution could be replacing the filters. Although they are washable the drywall dust is very fine and might have blocked the pores and even with washing you might not get it out 100%. I asked them to add the filter to the bill but he told me that they don't carry them and I have to call Dyson directly to order them. Ok so I will have to call Dyson for the Filter and I was ready to pay for the diagnostic service, but the guy told me not to worry about it because he didn't really do much since there was no problem with the vacuum cleaner and wasn't gonna charge me!! Awesome!! Honest business still exists!! I can't comment on their quality of work since they didn't have to fix anything but customer service was excellent!!!!

We were lucky to have John help us with the installation of our "Special Edition" emerald green…read morecentral vacuum system. The system works fantastic! We splurged at got all the Q Electric Package for the attachments. Having this unit feels like vacuuming is a breeze! I definitely am recommending Halton Vacuum. Why go to anyone else when the best is right here!

Good location in a plaza with plenty of parking. We needed a couple parts to fix a oven hood. The…read morestaff was very helpful and professional and actually had the parts we needed in stock. We called ahead to see if they had the part we needed. Fair prices and good quality and a good return policy. They carry all national brands here. I would suggest calling ahead to see if what you need is in stock.

My 18-year-old Whirlpool oven stopped working last week--the bake element gave out. I searched…read moreeverywhere: Home Depot, Canadian Tire, Rona... even tried a few universal parts, but nothing fit my old oven. Then a helpful staff member at Home Depot suggested I check out Reliable Parts. I'm so glad I did! I found the exact discontinued bake element I needed on their website--at a better price than similar parts at the other stores. It arrived in just two days and took me only five minutes to install. The oven's working perfectly again. Huge thanks to Reliable Parts!

We purchased a bed at the Oakville store last week and everything was great. Our salesman ,Fidel,…read morewas helpful and knowledgeable without being "pushy". He also had a good sense of humour which made the experience fun. We had checked out "Sleep Country", but the service, general attitude and prices at The Brick mattress store were definitely superior. The men who delivered and set up our new adjustable bed were very friendly, polite ,knew exactly what they were doing, made sure we understood the directions and left everything neat and tidy. We would certainly recommend this store. The only reason we gave 4 stars instead of 5 is because we haven't had the bed long enough to judge the quality over time. So far though its been wonderful. - Jim and Judy Vanderwater.

Husband and I bought 3 different mattresses in the past two years all ended up sinking after a…read moremonth or two. We aren't even heavy people. Currently stuck with a mattress that they won't change. Horrible service. We have extreme back issues because of their mattresses Serta and tempur pedic and Tristan. These were sold to us and sales people said it was the best for our backs and they were wrong. Do not buy mattresses from the brick. I had a mattress before brick for 30 years and never had an issues of sinking or back problems. Ever since my husband and I bought a brick mattress we haven't been sleeping properly and have back issues.

Professional, thorough & knowledgeable service. I have had…read moreLakeshore Pools open/close my pool and do weekly service. This fall I purchased a hot tub from them. Excellent service from purchase to delivery & setup. I definitely recommend them

Absolutely the most wonderful experience in learning, purchasing and enjoying our new hot tub!…read moreFrom walking into the shop as newbies...we were taught by Peter all about hot tubs and the do's and don'ts. We then purchased a Canadian Spa hot tub. It was delivered with some hiccups but everyone involved from Peter to the company was all over it to rectify the problem!! Fantastic service! Once the tub was here, Rob from Lakeshore Pools and spas came to educate us, set up the spa and made us feel like we knew what we were doing . We have never had such great service and we know going forward that we can always call on them with questions! Support the small guy...the service is impeccable and quality is amazing! Thank you Lakeshore Pool and Spa!