Professional, thorough & knowledgeable service. I have had…read moreLakeshore Pools open/close my pool and do weekly service. This fall I purchased a hot tub from them. Excellent service from purchase to delivery & setup. I definitely recommend them

Absolutely the most wonderful experience in learning, purchasing and enjoying our new hot tub!…read moreFrom walking into the shop as newbies...we were taught by Peter all about hot tubs and the do's and don'ts. We then purchased a Canadian Spa hot tub. It was delivered with some hiccups but everyone involved from Peter to the company was all over it to rectify the problem!! Fantastic service! Once the tub was here, Rob from Lakeshore Pools and spas came to educate us, set up the spa and made us feel like we knew what we were doing . We have never had such great service and we know going forward that we can always call on them with questions! Support the small guy...the service is impeccable and quality is amazing! Thank you Lakeshore Pool and Spa!

Paid around $400 to have our pool 'opened' for the summer. Please refer to photo!!…read more The outcome of our pool being 'opened by Pioneer Pool' is a ripped off winter tarp, and now all of the leaves & debris in the bottom of our pool, still green. We assumed they were coming back as they left a few tools. When I called MULTIPLE times, and left MULTIPLE voicemails asking when/if they were coming back I didn't receive any response. I had to go through the 'customer curbside pickup' prompt to finally get directed to someone in service. ...and to quote her; 'We don't have the manpower to open pools like other companies, we can only remove the cover and prime.' Even after my shock l, I exclaimed this wasn't acceptable and she just said 'sorry this should've been explained to you.' It's inexcusable. We also (clearly) didn't get the chemicals we paid extra for. Strongly considering reporting them to the better business bureau

I reached out to Pioneer Family Pools in Burlington last September for a new pool liner. I paid a…read moredeposit of $100 for the measurement. They did not show up as scheduled, but did enter my back yard without permission in order to measure the pool. They did not measure the pool as there was water behind the liner and told me they would return in the Spring. They never called, so I went in to find out what was going on in May this year. They (Meg) asked me to take pictures, which I did, and sent them to her. Meg then instructed me to drain the pool and remove the liner myself, so they can measure. I had no problem with draining the water. However, in order for Pioneer to replace the liner, they would have had to remove it. Meg said since they had already came to measure the pool, they refused to come a second time unless I paid them $165. I escalated the concern, but the manager (Adam) was more concerned with defending Meg than resolving my concerns. There is more to it, but this provides the details. Copied the owner, Corey, but no response.

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

Excellent service. Great products. We could not be happier with the patio furniture we purchased…read more Excellent quality and delivered on time.

Zana the owner promises the moon and under-delivers in the area of after sales service…read more Our family bought 2 hot tubs from this liar and he ignored many attempts to get the first hot tub's leak fixed that occurred upon delivery. I mean it took approximately 8 months, he took our money quite readily but decided it was too much of an inconvenience to provide us with service. I have taped calls with him and Peter his right hand who chose to make excuses and empty promises The second hot tub is also less than a year old and the waterfall was giving trouble after about 5 months after delivery to which he finally walked me through the that I had to do on the phone, however now that the issue has reoccurred he tells me via email that it's my water chemistry that is the problem, then he tells me the jacuzzi brand chlorine I'm using is no good and that I should buy his, he then switched the story saying that a gasket has gone down a hole but refuses to explain which hole and where I could find it and I should just order a new part. What a no take responsibility scam artist, I gave him several chances to manage this under warranty and he ignored every request Don't be fooled by his disarming manner of speaking by calling you his friend and buddy, and trying to warm you up, this is a rouse and he will ultimately let you down, he's batting a 100% with my family on 2 hot tubs. He is so short sighted, the part might have been $20.00 and instead of being a stand up guy and taking care of his customers he is being an absolute loser, and now has an angry customer I'm absolutely Mind Boggled

We love our spa. This is the second spa we purchased from them. We recently sold our house and tge…read morefirst thing we splurged on what a bigger hot tub.

People are amazing, prices reasonable and they fix everything you need their recommendations have…read morebeen bang on every time

We purchased our pool from Leisure Industries in 2022. Jill has always been helpful and fair in…read moretrying to deal with their installers. We were unfortunate enough to have Patrick as the installer. He hired a concrete crew that had no business pouring concrete. The slabs were poured improperly for a bunkie, (sloped instead of flat),and sidewalks poured that did not allow an existing shed door to open. We also had Patrick install a waterfall feature that leaked from the start. It leaked out the back of the stone work spreading over the concrete walkway and from the top of the spillway. Calls were made many, many times for Patrick to come and fix it. Every time he said he would be there, he did not show up. This happened for over a year!!! Needless to say, I purchased a replacement kit to fix it myself after not receiving any help from Patrick or Leisure Industries. I do not recommend them if you are contemplating a pool installation.

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.