One of the Worst Retail Experiences - Misleading Pricing & Rude Service…read more Went to Goman Mississauga to buy an LG range (LSIL6334XE). Their big sign says "We match prices." Reality: they don't. I showed the salesperson Goman's own website listing the model for $1,999. Instead of honoring it, he claimed it was an "old model," pushed a pricier one, and said mine "might not be in stock." Only when I was about to leave did he check--and suddenly there was a shipment coming. When he finally started the order, he quoted $2,100. I showed him the exact Goman web page again. He said he "couldn't find it," and I literally had to guide him through their own website. After talking to the manager, he agreed to match the $1,999. Then I showed him Home Depot's $1,895 price. His response: "Grab it." Incredibly rude and unprofessional. Told the manager. He brushed it off as a "wrong model" mistake--completely false, since the salesperson had already confirmed the correct model. Manager said they'd match Home Depot, but wanted $199 + tax for delivery/removal, which Home Depot includes. I walked out and bought it at Home Depot. Misleading price-match promise, evasive behaviour, and disrespectful service. Definitely not going back.

Bought a Kobe Range Hood 14 years ago after much research both on product and company…read more ONE of the halogen bulbs just burnt out 14 years later. As this hood has no name on it AND I had no paperwork after all these years, I took a chance on calling them. Well, I spoke to Theresa at Goemans. She asked for my phone number and.....bingo. She checked her computer, found my sales invoice and forwarded it to me. With that info, I was able to download a manual and determine both how to change the bulb and what bulb was needed. New bulb has now been installed and all is working as expected. After sale customer service? 10/10 so thank you !

Called to get service on my 2.5 year old Maytag refrigerator that is not cooling and the staff…read morecould not be less helpful. Only one staffer has access to our warranty information and no one else has access to this information. Could not get rid of my call fast enough. Avoid this business and deal with big box stores for better customer service!

Won't see my business again. We were told our purchased appliances were waiting for us at the…read morestore... Not only were they not there on request for delivery .. they weren't even at the warehouse in Milton. Deceptive and unapologetic. Hell of a way to run a business. Stay away from these guys. Gary particularly was deceptive .

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

Before I walked into this store I would just buy paint at a regular big Hardware store, never…read moreagain. When u are a first time costumer they will set up an account with you so if you should ever need to buy some more paint in the same color you bought 2 years ago they can just pull it up for you and your done. And of course the main reason why we go buy our paint here is because of ther Harmony Line, it's water-based paint and low-odor with zero VOCs!!! Perfect for kids rooms or nurseries. Even during painting you barely smell any odor....I am using this paint for my entire House now. They also constantly have sales, last time I just bough myself an entire case of white and whenever I am ready to paint a room I go mix in the color.

From the owner: Sherwin-Williams Paint Store of Oakville, ON has exceptional quality interior paint, exterior…read morepaint, paint equipment and paint supplies, concrete stain, and wood stain to bring your ideas to life. Painting Questions? Ask Sherwin-Williams.

Salespeople are friendly enough, the problem is they pressure sell this extended warranty which is…read morebasically a scam, if the appliance break, good luck trying to ever get it fixed or replaced. Our washer/dryer broke, 11 months later and still no solution in sight, and Corbeil basically wash their hand entirely off the problem, even though they are the one pressure selling this "extended warranty".

I bought their most expensive washer and dryer set, 4 year warranty plan, set of hoses, delivery…read moreand installation from half-lethargic sales guy, accompanied by his manager. To my surprise the paid "installation" did not include "disconnect" - hoses off old appliances (as simple as it could be for professionals). Noone in the store mentioned such a requirement during sale transaction, so that I need to provision a handyman to be prepared before the delivery and installation. Since delivery guys categorically refused to disconnect old washer, referring to "policy", and I didn't want to mess up with plumbing work, the process stuck. Several hours later, I've got a voicemail from sales guy, mumbling that I have to disconnect old appliances, probably to cover his back. I called to the store to find some resolution, but Vladimir - the store manager decided to distance from the issue, saying "he told me about that three times", meaning it's my fault and I have to deal with it on my own. He also said that cancellation of sale will result in additional charges. The sale transaction was ok, the post-sale process sucks big time. If you are on the market for new washer and dryer, you'll be better off with Goemans Appliances that is just next door or Faulkners Appliance, who provide better service for a flat fee (delivery, disconnect of old appliance, installation of new appliances, removal of old appliances).

Richard Oliver came out to our house today to have a look at our wood stove and 15 ft. pipe…read moreassembly to determine why we had a downdraft issue. It took in a few minutes to isolate the problem and he fixed it for us quickly. Of his own volition, he's sending a crew out to do the silicone application necessary to stop the small leak we get on stormy days. We appreciate his initiative and friendly service. He communicates well every step of the way. Michael and Darlene Black Creek

From the owner: Oliver Chimney Sweeps has been serving homeowners in Oakville, Mississauga, Milton and Burlington…read morefor over 40 years. We specialize in fireplace maintenance and cleaning. As a part of our dedication to providing the best service possible, we're standing by 24 hours a day to answer your calls - book an appointment today. 'A Dickens of a Company' ...Sometimes We Ask for More.

My husband and I went to the Mobile Shop at RCSS Oakville to purchase a new phone for myself. We…read morearrived there at 7. 15 pm (they close at 8 pm). Zishan, the Store Manager was very accommodating and patient. My husband said that he had never come across someone who explained very much in detail and was very impressed by that. We left at 9.15 pm which was an hour and fifteen minutes after their closing time. We really appreciate the care Zishan took with us. Also, we would like to thank Sameer who had attended to us earlier that week. He helped us choose the right phone for my needs.

My favourite chair which is quite old, has been transformed into a beautiful brand new chair. The…read morecolour , the fabric, is lovely.The workmanship extraordinary. Thank you Ana, thank you Oliver for your care and your expertise. I shall be back when other furniture is needing loving care. Milree

Our family heirloom baby rocker chair with ottoman was re-reupholstered so well that we were all in…read moreawe when we saw it completed! It is perfect for the nursery of a new young parents and their son! Ana and Oliver were easy to discuss and understanding our needs, friendly, patient, available, responding with great suggestions of right fabric and timely completion of a quality workmanship. Great job! We surely made the right choice to have Baier's Upholstery and Design do the work. We are customers for all our future upholstery needs. Thank you!