The worst customer service, they lie, they steal, they just do not care. Don't get the warranty you…read morewill never get anything covered. Made in China furniture dosnt last, staff is rude and racist.

Do not buy anything from this store!!!! I attempted to buy a dryer online and they do not have it…read morein stock unlike their website stated. They refuse to refund my money and want me to buy one of their "suggestions" instead - which means another manufacturer. I have had to go through the credit card company as they are refusing to give me back my money. They are also impossible to deal with on the phone and will only try to make me buy another brand. DO NOT BUY ANYTHING FROM THIS STORE!!!! In the meantime I am forced to go to the laundromat to dry my clothes!!!

I drove into Burlington from Niagara on the Lake to have my Beam central vac serviced. Both George…read moreand John were amazing, providing expert, honest and friendly service. Had my repair done within an hour so I wouldn't have to drive back on another day. I highly recommend The Vac Connection!

An absolute pleasure to deal with. Great service. Welcoming and knowledgeable staff who not only…read morefix what's broken but put a smile on your face. Highly recommend.

My experience with this Vacuum repair shop was really good. I needed a small part replaced on a…read morehose. Jason was able to fix it in a matter of minutes. My experience with this business was very positive and efficient and friendly. I would recommend the Vacuum Shoppe to anyone needing a repair of a vacuum. Thank you Jason. Louise Brisbois

This store is terrific! My central vac motor died & I…read morecouldn't get parts anywhere. They managed to source a replacement for me the same day & saved me hundreds $ in the process . Wow!

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!

the best service! fast, reliable!…read more Bernie explained the problem clearly and worked quickly ! Fast Eddie never disappoints!

Poor experience. Bad attitude with misogynistic comment. Did not fix machine either. Discussed with…read morefollow up call who said they'd refer me to someone else to call back. Never got a return call. Also charged $150 at the end. I understand skilled techs time is worth money but perhaps discussing charges ahead of time on machines would manage some expectations... although managing sexist comments about laundry being a woman's job is something I don't think you can do with Fast Eddies.

It is a joke, we bought a couch there over a month ago and it has pulls on the sofa. They said that…read moreI would have to go to their third party service and put the service technician call in. They will not stand behind their product sold. I want the couch out but now we are stuck with it. What an aweful place to buy your products from NEVER AGAIN! BEWARE.

WORST CUSTOMER SERVICE EVER. ONE STAR IS FLATTERING FOR THIS COMPANY…read more I purchased a floor model stackable washer and dryer from The Burlington store. They shipped it still stacked. During delivery they broke it. The delivery guys did not unwrap it because they said it had come apart and it would be dangerous. The delivery guys were very late almost 8 pm. They did not remove the plastic to investigate they were only interested in getting home after starting at 7 am that morning. I had no way of lowering the unit until my son came over 3 days later. We removed the plastic wrap and found three out of the four screws had been ripped out of the washer damaging the washer and making it impossible to lower. There was no manual for the stacking kit explaining how to detach It is still sitting in my living room. The Brick has said that it is past the 24 hour mark from delivery and has done nothing to help me They have my phone number and they have not called. They said it was a warranty issue when clearly it isn't. Unfortunately I did not use visa. I used their card to get a 4 % rebate to use on future purchases. DO NOT USE THEIR CREDIT if you do find something you really like. It comes with no protection. They responded saying to email them. It looks nice but it does not take you anywhere. If you have any integrity you can call me. You know the number.

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

I went in the store and gave them the dimensions of the fridge I required. The salesman showed me…read more3 that would fit and I chose I and paid for it. They were suppose to have it delivered and all set up and put it in the space.. The said they couldn't plug it in for 1 1/2 hours. It was sitting in front of my ovens and I asked if they were coming back to move it and put in the space. They said no that it moved easy on wheels and let I am a handicapped 76 year old and my friend is 82. This was Tuesday and they wouldn't send anyone and told me I would have to wait till Thursday. I had all my groceries in bags and my frozen would be gone by thursday. I had to hire someone to do it and then it didn't fir which the salesman said it would so I had to take out one of my cabinets. This cot me $300 and the loss of a cabinet and a great deal of stress and hardship. It is the m worst service I ever had. I wouldn't recommend CAS to anybody.

Actually Sales area very good…read more The worst service received. The delivery is another thing. they arrive to deliver you, with bad attitude and in a hurry. They refused to move anything at all. they had to cut a small piece of drywall and they refused - I do it myself - when trying to connect the washing machine hoses they said that the tube was too high and had to be cut - no, it was not high, and it is composed of two threaded sections, if they removed one it was enough, but they did not want to and did not finish the job. I spoke to customer service to complain about the service and they refused to listen that they already had the delivery report and that it was what it was, that is to say they gave the reason to the deliveries and not to the customer. They refused to pass me a supervisor, a person named Aisha. I decide that I prefer to cancel the order because of these attitudes (especially Aisha) and bad service and that they come for their appliances and they tell me that I have to do a process and that if I want to return my appliances I should go for them myself and go to the warehouse, they lost a good customer (tanks to Aisha) of more than 25 years, and I have bought more than 100K of them.