My absolute favourite retail therapy in Toronto. Beautiful gifts, very original cards and custom…read moregifts that celebrate 'Toronto'. And the furniture, sustainable pure wool rugs! The interior design team is known for their client-facing collaboration. Just stepping in the shop, I am instantly made to feel like family. Thank you PS Christmas gift ideas right now are awesome!

A truly outstanding customer service experience…read more I had wanted to replace my sofa, and was willing to invest in something custom. It was a mixed bag of experiences visiting other local furniture and design stores, and it was almost on a whim I gave Kendall & Co., a call -- I'm so glad I did! From that initial phone call, through the consultation, the ordering, and the delivery, every aspect of this journey was top-notch (even given the challenges of supply chain issues these days). The designer I worked with, Kevin, was knowledgeable, patient, and a pleasure to deal with (as was every member of their team throughout the process). And every step of the way I was increasingly confident I had made the right decision in trusting them with the design and creation of my new couch. The couch was delivered today and it has exceeded every expectation I had. Kendall & Co., will be my first recommendation to friends and family (and even random strangers) when they ask where they should go to check out great interior decor and furniture.

Amazing store to buy Sofas and chairs and stuff for the living room. Sales Reps are perhaps trained…read morenot to pressurize customers to make a deal. GiGi our advisor was super awesome and patient. She answered all our questions and was very helpful. Good quality furniture costs and be prepared to pay a decent amount. Most of the items you can customize the fabric as well. They. Also have for $150 or so a designer work for you who can work to put a room together. We feel that's a good service for a reasonable price. You buy stuff from them and you get that back as well.

Velago Patio Furniture showroom at 29 Connell Ct, Unit 6 Etobicoke is an intimate and informal…read morecollection of outdoor patio pieces, arranged in sets with prices clearly marked. There is good selection with six complete sets assembled in the showroom which total about two dozen pieces of furniture on display. The goods are lightweight and durable. The back of the studio showroom in storage for the myriad cushions that accompany each sofa and chair. There are also patio dining set - wooden tables with metal legs, and glass surfaced centerpiece tables. We found exactly what we were looking for and Urs gave us a great price including delivery.

I went in circles with the staff there trying to buy cushions for my patio set. Called over 7…read moretimes, sent emails and everything. I finally gave up and went to Moss in the Danforth and bought my cushions there. The owners response below is proof that they are lack customer service experience. If someone there would have said they don't sell cushions for their furniture, I would have looked elsewhere a long time ago. I wasn't getting a response and asked over and over to get someone to assist. I had to reach out to the owner on LinkedIn in order to get someone's attention. Not once did he acknowledge my complaint about his incompetent staff and from his response below you can tell he has no customer service experience nor does he care.

My family purchased a king size bed for about $3500 and it was very nice. The staff at the store…read moregets 4 stars for their service. The bed and quality gets 4 stars. The reason I gave this review 3 stars is because of the assembly of the bed. They had two men deliver the bed and assemble it together. It was not done right, drilled extra unnecessary holes in our wall to hold the headboard. Although these extra holes weren't visible after the headboard gets mounted but this shouldn't have happened if they were professionals. The headboard should have been mounted flushed to the wall form top to bottom but the way they did it was only flushed at the top and the bottom part of the headboard slanted and touches the wall. However the mistake was forgivable as these two men worked really hard to put it together. They initially came in our house and said it would be a very easy job that would take maybe 1.5 hour but ended up taking them over 3 hours. The other reason I didn't give it 4 stars was because we had requested chrome legs for the bed but instead the wrong type of legs came with it. Though it's a minor issue but it did cause inconvenience as one of us had to take work off to physically be home when they had to come back to the house to reinstall.

BoConcept might not be on the strip of expensive furniture and decor stores on King Street East,…read morebut their prices are comparable. For $150 their store-hired interior decorators will come to your place to take measurements, and then give you their ideas and suggestions on how to furnish your digs (with BoConcept products of course). The $150 also goes towards your purchase. I found their selection of fabrics and colours to be limiting. Their prices are pretty ritzy so those who are price-conscious should head to Ikea instead. With that said, they do have a some pretty cool furniture, like sectionals that lock together magnetically to prevent the slip and slide effect (which is most likely to occur when you're at your drunkest). Their interior decorators are relatively young, and in my opinion relatively inexperienced. Of course, you have to take that with a grain of salt as their ideas are only as good as the line of products carried by the store.

It was a great experience dealing with Casa Di Luce. Incredible light fixtures from all around the…read moreworld. We purchased a gorgeous ceiling fan from Italy as well as an incredible light fixture from Spain. I couldn't find anything remotely close in regards to design in the most high end stores on King Street The staff was extremely helpful with extensive knowledge of interior design. If you are looking to purchase beautiful and unique lighting for your home/business then you just found your store.

An absolute horrific experience that spanned almost four months…read more. Through this experience we've learned that a true measure of a company's integrity and trustworthiness should not be assessed from those situations that go well, but rather how the company handles those situations that do not go well. It all began early Nov, 2024. We ordered five WAC Volga lights, all of which arrived on Dec 9, 2024, and all defective. The glue that adhered the fabric to the shade had delaminated in in spots. As we had already been waiting over a month and with an final electrical inspection due we requested to choose an alternate light. Our request was ignored and we were advised "lead time is two weeks". We proceeded to request a refund and Casa Di Luce replied with "Sorry, we can't do that". I wasn't happy so I posted a review on their website (see photo). Incidentally you may read other accounts of reviews disappearing, all of which Casa Di Luce denies any involvement. Not sure what happened to mine but it's no longer on their website. Back to it.. Five weeks passed. No lights. We reached out to again requesting a refund and citing the need to complete an electrical inspection. Their response - "the product was out of stock and they were doing their best". So much for the two week lead time. We asked when we should expect the matter to be resolved and at what point would a refund be considered. Their response: "A refund COULD be considered when the product is discontinued and no pieces are left in stock". Apparently a refund was not in the cards. It was at this point that we realized that Casa Di Luce only cared about the sale, and not the customer. Next set of lights were received on Feb 4. All deflective in the same way. We sent them a video of one of the fixtures, which represented the issue that all the lights had. Again, we requested a refund. Our request was ignored, and Casa Di Luce responded by stating "I noticed in your video the lights are already installed. I'm going to forward this concern to the manufacturer". We felt they were attempting to invalidate our claim. We were distraught. The lights had never been installed. The video of the light was taken on our kitchen countertop. We felt that Casa Di Luce was not acting in good faith. We advised them that we would be initiating a charge back with our credit card company. I again requested a refund. Finally they acknowledged our request, but it appeared they intended on charging us a 30% restocking - based on an attachment the included in their email, and provided no shipping labels for the five of the ten lights so presumably shipping at our cost. We did not feel this was an acceptable resolution. We asked if a restocking fee as going to be applied. Their response: "Once you send us everything we will inspect them". Much like when we had requested a refund and they ignored us there was a clear pattern emerging - Casa Di Luce avoids answering questions. I asked bluntly - "Will you be providing a full refund and shipping labels for the remaining five lights"? Their response: "We need to inspect the last replacements the manufacturer send you." I followed up with "you have not answered my questions. Please answer the following: Will you be providing a full refund (including the cost of shipping) if all 10 lights are returned?" Their response "from the video you shared, the lights appear to be in good condition". I'll save you the rest of the back and forth - roughly 30 more emails over the span of 45 days of us asking questions repeatedly and them not answering them. Eventually, they stopped replying. Meanwhile, we had the lights inspected by a local retailer who sells WAC lighting, and they were able to provide us a letter stating that the lights were defective. At some point the credit card company approached Casa Di Luce. Casa Di Luce denied our claim. Eventually (early April), were were advised that our charge back was successful. The evidence was clear. The credit card company reversed the $1200 charge. The nightmare was finally over.

This is my first review on a retail store. Our in ground pool pump and lights need replacement…read morerecently and we went to Pioneer Family Pool Service in Markham location. We are very impressed by the professional and knowledgeable assistance by the store. The store is big and has almost everything we need for our pool. We went many times as well as emailing. Every time we were treated very nicely and patiently. All their staff are very helpful. We highly recommend this store, we bought the Hayward pump and Retro LED light, our pool is now officially opened for the season thanks to Pioneer Family Pool Service.

We bought a safety pool cover in 2019 from Pioneer Family Pools with a 15-year warranty. We made it…read moreclear we needed it strictly for safety, and pool will be remain closed. Their team told us to drain one-third of the pool water every winter but this was wrong advice. In 2025, the cover collapsed and 8 straps broke. Pioneer's rep (Brian) blamed a leak without even inspecting. We monitored the pool no leak. After long delays and no real help, we contacted the manufacturer, who said the instructions we were given voided the warranty. Now we're left with a $500+ repair bill for following their guidance. We've filed a BBB complaint and found many others with the same experience. Their "Family" name doesn't match how they treat actual families. Be cautious. Like many others, we found this company online and relied on the reviews others have given. I now doubt some of the reviews they have on Google are legitimate. https://www.bbb.org/ca/on/burlington/profile/swimming-pools/pioneer-family-pools-head-office-0107-1296150/customer-reviews

We purchased a $5000+ patio set just over a year ago and already have an issue with it. The product…read morehas a 5 year warranty so we contacted the company to have it services but receive an email from then that simply says "After careful evaluation, this is not covered under warranty." We've been trying for over 3 weeks to get an explanation as to why it is not covered under warranty but there are no response from the company. The product we purchase was of subpar quality and customer service is the worst.

Great service, amazing product and superb selection. Staff and management are delightful to deal…read morewith and delivery was on time, on scheduled date. Thank you so much!!

This store is a fantastic choice if you're looking to update the look of your home. They have so…read moremany products to choose from. The people are friendly, caring, helpful and knowledgeable. We picked up some BM Regal paint for our walls and some BM Aura paint for the trim along with some brushes, rollers, trays, tarps etc.. My wife ordered some automatic blinds that took less than a week to come in that changed the whole look of our windows. Chris and Patricia are a great team and really did a wonderful job ensuring our project went well. The entire time we felt like we were in good hands. We will continue to use their services going forward.