One of the Worst Retail Experiences - Misleading Pricing & Rude Service…read more Went to Goman Mississauga to buy an LG range (LSIL6334XE). Their big sign says "We match prices." Reality: they don't. I showed the salesperson Goman's own website listing the model for $1,999. Instead of honoring it, he claimed it was an "old model," pushed a pricier one, and said mine "might not be in stock." Only when I was about to leave did he check--and suddenly there was a shipment coming. When he finally started the order, he quoted $2,100. I showed him the exact Goman web page again. He said he "couldn't find it," and I literally had to guide him through their own website. After talking to the manager, he agreed to match the $1,999. Then I showed him Home Depot's $1,895 price. His response: "Grab it." Incredibly rude and unprofessional. Told the manager. He brushed it off as a "wrong model" mistake--completely false, since the salesperson had already confirmed the correct model. Manager said they'd match Home Depot, but wanted $199 + tax for delivery/removal, which Home Depot includes. I walked out and bought it at Home Depot. Misleading price-match promise, evasive behaviour, and disrespectful service. Definitely not going back.

Bought a Kobe Range Hood 14 years ago after much research both on product and company…read more ONE of the halogen bulbs just burnt out 14 years later. As this hood has no name on it AND I had no paperwork after all these years, I took a chance on calling them. Well, I spoke to Theresa at Goemans. She asked for my phone number and.....bingo. She checked her computer, found my sales invoice and forwarded it to me. With that info, I was able to download a manual and determine both how to change the bulb and what bulb was needed. New bulb has now been installed and all is working as expected. After sale customer service? 10/10 so thank you !

Called to get service on my 2.5 year old Maytag refrigerator that is not cooling and the staff…read morecould not be less helpful. Only one staffer has access to our warranty information and no one else has access to this information. Could not get rid of my call fast enough. Avoid this business and deal with big box stores for better customer service!

Won't see my business again. We were told our purchased appliances were waiting for us at the…read morestore... Not only were they not there on request for delivery .. they weren't even at the warehouse in Milton. Deceptive and unapologetic. Hell of a way to run a business. Stay away from these guys. Gary particularly was deceptive .

John and his team are fantastic . always a bonus to deal…read morewith the boss ! great people , fair prices , and exceptional work !!

From the owner: For over 60 years, Oakville Kitchen & Bath Centre has been designing kitchens and bathrooms for…read morediscerning homeowners. We are an independent design & renovation firm offering a full range of products and services to fulfill all of your renovation needs. Our mission is to provide our clients with creative and functional design, excellent value, individualized attention and exceptional service throughout the entire renovation process.

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

We are happy with our refrigerator but we're very much inconvenienced by an error in delivery. We…read morepurchased our refrigerator on Thursday August 20 and arranged for a Saturday delivery at an extra charge of $30. We explained the need for the earliest delivery to Derek, our salesperson. He assured us we'd hear from the delivery people the night before or morning of delivery but also that he'd be working that Saturday. When we hadn't received a call by 9:30 am I called Derek. He called back about an hour later apologizing for the mixup but had no explanation or solution. Our freezer had been breaking down over a couple of days preceding our purchase which he understood but could only offer the suggestion of buying bags of ice to keep our perishables until whatever time Monday delivery could be made. No compensation for our frustration but hopefully our delivery fee will be returned.

I went in the store and gave them the dimensions of the fridge I required. The salesman showed me…read more3 that would fit and I chose I and paid for it. They were suppose to have it delivered and all set up and put it in the space.. The said they couldn't plug it in for 1 1/2 hours. It was sitting in front of my ovens and I asked if they were coming back to move it and put in the space. They said no that it moved easy on wheels and let I am a handicapped 76 year old and my friend is 82. This was Tuesday and they wouldn't send anyone and told me I would have to wait till Thursday. I had all my groceries in bags and my frozen would be gone by thursday. I had to hire someone to do it and then it didn't fir which the salesman said it would so I had to take out one of my cabinets. This cot me $300 and the loss of a cabinet and a great deal of stress and hardship. It is the m worst service I ever had. I wouldn't recommend CAS to anybody.

I was at the Toronto home show on sat april 16/22 was quoted a price on a fridge when I allied…read moreabout the price and to see the fridge they where giving me two different prices from what I was quoted at the show I was quoted 3400 when calling the store they said 3600 now the sales guy I talked to at the show just called and told me 3595. Stay away from this company

Teletime has the worst customer service that I have ever experienced. I ordered a Samsung frame TV…read more Delivery was promised to me on April 15. That date came and went with no delivery and no notification that it would be delayed. I called to reschedule delivery for April 23, 6-9pm. That time also came and went with no delivery and no one calling me to notify me that it would be delayed. I have now spoken to approximately 10 different people from Teletime and no one will take responsibility for this issue or ensure it is handled. I will avoid purchasing anything from Teletime ever again. They are simply awful. "Prince" is the salesperson I spoke with. He is not trustworthy.

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

Quite objectively, here is my experience…read more The booking was smooth and they did get someone to my place within 24 hours after the initial call but here is why I will never deal with them again - No visibility into what it's going to cost me to repair my appliance when I called initially - the initial diagnostic onsite to get someone to one's place is $50 which is perhaps the lowest in the business but there is no troubleshooting or asking whats wrong. The moment the technician entered my home he told me two things without looking into the situation - It is going to cost me $245 + parts to repair my kitchen appliance without diagnosing the unit and regardless of how long it is going to take to fix the unit. - Even if the parts cost me more than what I hope to pay, they will still charge me $245 for labour which I think I could have been told before the repair EVentually, I paid them $50 wiith them not spending not more than 2 mins looking into the situation or what could be wrong with the unit

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!