Professional, thorough & knowledgeable service. I have had…read moreLakeshore Pools open/close my pool and do weekly service. This fall I purchased a hot tub from them. Excellent service from purchase to delivery & setup. I definitely recommend them

Absolutely the most wonderful experience in learning, purchasing and enjoying our new hot tub!…read moreFrom walking into the shop as newbies...we were taught by Peter all about hot tubs and the do's and don'ts. We then purchased a Canadian Spa hot tub. It was delivered with some hiccups but everyone involved from Peter to the company was all over it to rectify the problem!! Fantastic service! Once the tub was here, Rob from Lakeshore Pools and spas came to educate us, set up the spa and made us feel like we knew what we were doing . We have never had such great service and we know going forward that we can always call on them with questions! Support the small guy...the service is impeccable and quality is amazing! Thank you Lakeshore Pool and Spa!

Paid around $400 to have our pool 'opened' for the summer. Please refer to photo!!…read more The outcome of our pool being 'opened by Pioneer Pool' is a ripped off winter tarp, and now all of the leaves & debris in the bottom of our pool, still green. We assumed they were coming back as they left a few tools. When I called MULTIPLE times, and left MULTIPLE voicemails asking when/if they were coming back I didn't receive any response. I had to go through the 'customer curbside pickup' prompt to finally get directed to someone in service. ...and to quote her; 'We don't have the manpower to open pools like other companies, we can only remove the cover and prime.' Even after my shock l, I exclaimed this wasn't acceptable and she just said 'sorry this should've been explained to you.' It's inexcusable. We also (clearly) didn't get the chemicals we paid extra for. Strongly considering reporting them to the better business bureau

I reached out to Pioneer Family Pools in Burlington last September for a new pool liner. I paid a…read moredeposit of $100 for the measurement. They did not show up as scheduled, but did enter my back yard without permission in order to measure the pool. They did not measure the pool as there was water behind the liner and told me they would return in the Spring. They never called, so I went in to find out what was going on in May this year. They (Meg) asked me to take pictures, which I did, and sent them to her. Meg then instructed me to drain the pool and remove the liner myself, so they can measure. I had no problem with draining the water. However, in order for Pioneer to replace the liner, they would have had to remove it. Meg said since they had already came to measure the pool, they refused to come a second time unless I paid them $165. I escalated the concern, but the manager (Adam) was more concerned with defending Meg than resolving my concerns. There is more to it, but this provides the details. Copied the owner, Corey, but no response.

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

Excellent service. Great products. We could not be happier with the patio furniture we purchased…read more Excellent quality and delivered on time.

Purchased our swim spa here. Anytime we have questions , they are always helpful. My body feels so…read moremuch better getting exercise all year. Best purchase we have ever made.

I want to give credit where its due. I was blown away with the product knowledge these guys have…read more If you are like me, then you like to shop around. So I took about 6 months to look at numerous locations. I spent a lot of time and energy weeding through dealers and I found the right place at Factory Hot Tubs. If you want an education on all the brands check them out. You wont be disappointed. The best part is I spent the least amount of money with these guys, and ended up with more than I bargained for. Keep up the good work guys!

People are amazing, prices reasonable and they fix everything you need their recommendations have…read morebeen bang on every time

We purchased our pool from Leisure Industries in 2022. Jill has always been helpful and fair in…read moretrying to deal with their installers. We were unfortunate enough to have Patrick as the installer. He hired a concrete crew that had no business pouring concrete. The slabs were poured improperly for a bunkie, (sloped instead of flat),and sidewalks poured that did not allow an existing shed door to open. We also had Patrick install a waterfall feature that leaked from the start. It leaked out the back of the stone work spreading over the concrete walkway and from the top of the spillway. Calls were made many, many times for Patrick to come and fix it. Every time he said he would be there, he did not show up. This happened for over a year!!! Needless to say, I purchased a replacement kit to fix it myself after not receiving any help from Patrick or Leisure Industries. I do not recommend them if you are contemplating a pool installation.

Never, ever use this pool company! Brutal customer service! The owner Dave Warren is an arrogant…read morejerk! I tried three times to get him on the phone to resolve my issues. He doesn't care about customers at all. He figures customers will continue to come. Boycott this company! He's got kids running his business and he hides behind them! They replaced my pool liner May last year. Did a good job doing the liner but in the process, they broke all of my LED pool lights. My lights worked before Total Tech showed up! They claimed no responsibility. They told me to call an electrician. Not our problem they said. I asked them why they completely removed my LED heads and wiring in the first place. They told me it was part of the process. Now it's going to cost me $3k this year to replace my LED's! Absolute idiots!! Find any other company but these guys! Andrew D.

Tried to get someone to respond for a leak in my pool for over a week finally gave up. Tried for 2…read moredays to get someone to respond to a request for a service call for my pump they installed in 2018. After 4 calls, 2 messages taken, hung up on once, an email and a Facebook message I got a call from Dave who explained "I have to understand it's summer and they get thousands of calls a day. My best best was to come down to the store. "I told Dave that wasn't a strong business plan then Dave hung up on me. Super service at Total Tech. I'd avoid.