People are amazing, prices reasonable and they fix everything you need their recommendations have been bang on every time

We purchased our pool from Leisure Industries in 2022. Jill has always been helpful and fair in trying to deal with their installers. We were unfortunate enough to have Patrick as the installer. He hired a concrete crew that had no business pouring concrete. The slabs were poured improperly for a bunkie, (sloped instead of flat),and sidewalks poured that did not allow an existing shed door to open. We also had Patrick install a waterfall feature that leaked from the start. It leaked out the back of the stone work spreading over the concrete walkway and from the top of the spillway. Calls were made many, many times for Patrick to come and fix it. Every time he said he would be there, he did not show up. This happened for over a year!!! Needless to say, I purchased a replacement kit to fix it myself after not receiving any help from Patrick or Leisure Industries. I do not recommend them if you are contemplating a pool installation. read more

Leisure Industries - Hot Tub & Pool Near Me - Oakville, Ontario

The service from Pat and Jill was exceptional to say the least... We live out of town...and we needed the pool measured for the Winter cover...Jill and Pat came over personally on a Saturday to take care of the measurements...Andre and Zack did the installs and helped me shut down the pool to make sure that I knew what I was doing going forward... So far so good right...well nothing like having an issue and Jill stepped up and took care of things very quickly ... we had a capacitor go bad and since I am a bit of a DYI fellow ... the new unit was dispatched out to me within 24 hours... since I was doing the install Dave the Tech from Nirvana called me directly to make sure that I was comfortable on doing it...He was great as well and he has a sense of Humor... Shout out to Nirvana and to Jill and Pat ... Hopefully I wont need a new pool ... but If I do it will be a bigger one... And I would definitely recommend them ...and their team! Cheers Anthony from Delhi On. read more

We only gave this a 1 star because there wasn't an option for a 0. Their industry recommended us an installer, Andre Keire, who did a terrible job on our pool liner installation. They put in the peat moss completely unevenly, there's multiple holes that developed in the liner, and when we attempted to contact them to come fix it, they flat out refused multiple times. If only the Leisure Industry had recommended someone who could do a decent job on our liner. Our mom has to mop out the debris every spring because there have been hole leaks due to the poor installing. There's gaps and holes in the liner and it's totally uneven. Would not recommend this installer to anyone, if Leisure Pools recommends them, say NO. read more

We purchased our pool from Pat, and we were so happy with the service and product. We went back and bought a new hot tub, and it is perfect. Thank you Leisure Industries!! read more

I wish I had never hired this company to build our pool, very unhappy with the results. They are not organized, quality of the services was very pool, inexperienced crew. It was an unfortunate experience for us. read more

Quick summary of scoring as a 0, then the detailed review: -1 Project timelines were discussed and not met. We came across the revised schedule by prompting vs. being proactively told -1 Failed to manage our expectations - we kept having to check in on deliverables; permit for the pool, measurements, dig date, pool delivery date (why are we chasing??) -1 Crane included in the project, then billed for a larger crane when location in backyard was moved slightly to the left and should not have affected the cost. -1 Unprofessional behavior - Swearing and smoking staff on the property while our family was watching the crane being lifted to the back. -1 Messy workspace and construction site - every mess you could possibly think of from water bottles to pieces of the pool, to packaging for lighting all spewed across the lawn, rental equipment left for family members to get potentially injured by -1 Poor quality - Stone backfill done incorrectly, bows in pool, no ownership, passing the blame -1 Unskilled/uncertified staff - young adults (could have been teenagers) left unsupervised to work on key parts of the project (concrete pouring, drainage) -1 Failed to share/educate new pool tips, we received a 10 minute run through before Chris (landscape contractor) dashed to his truck and left (mess left behind again) -1 No customer advocate - we raised concerns around most of the above with our sales person, Desi. He immediately took the service side and tried to make us feel completely in the wrong -1 Falsifying information - no accountability for their mistakes/disorganization and a serious inability to deescalate when we tried to reach out and get them to right their wrongs. Mary Sue and Chris are in a relationship, and during email correspondence, when we tried to be objective and share our frustrations around issues with Chris' workmanship- Mary Sue would have a fit. I think it's because they wanted us to get our entire backyard landscaped with them and when we told them we only wanted the pool - they wrote us off since no additional money was being made from the sale. We went with Leisure after meeting Desi and visiting their showroom a few times. Seemed like a down to earth (chatty) sales person who knew a lot about pools. We paid 53000 cash for a piece of junk and what we thought would be our dream pool, the biggest fibreglass pool in their product line. They have major flaws in their project management style. They don't do this work properly, promised one date for the dig and then keep pushing but only when we asked what's happening. Permit work a mess, stuff they should be informing about, but don't. Claiming to be the experts and working through a clueless post sales person, Mary Sue. A lot of times she was giddy and unprofessional, lack of follow up and clarity with each conversation. Then we move to landscaping arrangements and the company they use which we believe is under the same umbrella company is CLH where we get introduced to Chris. He conmunicates poorly with us throughout the project and sends unqualified young guys to work on prepping our backyard. In the end, they wreck our pool during the sloppy backfill of stone. Our pool as two bows. We purchased a brand new pool and they send us a demo. Complete with scratches and unknown markings. Chris swears at his staff while our pool is being dropped by crane into the backyard, which instead of going directly to the hole they dig, ends up plopped at the side of the house since they ordered the wrong crane. Instructions on how to use the pool are brief, we barely get the pool expertise we would expect from such a big purchase. Our ionizer is broken, which was a selling feature to move from salt to chlorine. Garbage and equipment left on our property while they would disappear between visits, then push their way into our backyard unannounced. Very sloppy work and not subject matter experts in their field from how they presented themselves and the final product being installed. read more