Giving then one star is overrating then worst customer service for women…read more
Attention :Customer Service
I have never been so disgusted by a company and it's customer service,I order a pool water heater from your company "discount pool and spa warehouse", In early May ,by late June I had not received confirmation on my order ,I finally had to email them to ask what had happened .I understood that a lot of on line purchases had been delayed,but it would have been nice a courtesy email informing me of the delay. A few days later I got an email apologizing, but that wasn't my issue ,all companies were having the same problems. On June 25 around 4:00pm I called your Concord office when I found out that the pool heater didn't come with a starting kit , it's was like ordering a table without bolts and screws. I had called the store, before ordering online to find out all the information regarding the pool heater and was only told that I would need an electrician and a Plumber .I understood why they would not provide electrical wires,but did not understand why they didn't provide the pipe starting kit and a ground lug which is so important for the Plummer to put on,this is what the plumber explain to me ,when I called ,a lady picked up extension 268 she was very helpful and understood my dilemma, but was not sure what I was talking about , since she did not understand what the pool heater needed, she gave the phone to a man. He was the most rude and sexist person,I have ever spoken on the phone, he came out ready to talk down to me and argue ,he acted like a bully ,one of the first things that came out of his mouth was that if I plan to complain to "save it". He kept on talking over me ,he would not let me explain what my issue was and then he had the audacity to tell me he did not want ,a lecture from me , I realized why he had said "save it " . I was a woman and I was going to give him a lecture ,just like a child , I'm sure he would not have spoken to a man in that manner, I got very offended and call him a sexist pig ,he hanged up on me ,I called 22 time on extension 268 to find out what his name was but both of them did not answer the phone ,then I called extension 818 , having another lady answer the phone,I asked for a manager and the same man took the phone to harass me again, he did not hesitate to tell me that he was the same person I had spoken earlier .He didn't want to hear me earlier,I didn't want to hear him now , they only thing I wanted from him was his name so i asked for his name various of times and he told me he would not give me his name ,he can definitely talk freely to customers in an inappropriate manner, but he would not own up to his attitude and poor customers service, as much as I asked him to give me his name ,so we could end this call ,he would not give up his name, he did not have a problem going from extension 268 to 818 to give me a hard time ,if he felt that he didn't do anything wrong ,then there would not be any issue with giving me his name. Now please tell me ,would He do that to a man ,go out of his way from one extension to another to harass them , I don't think so, I truly feel he acted up ,because I was a woman and I don't appreciate be spoken down too.
Susana
